Site Reliability Engineer

Job Description

This position is for Site reliability Engineer within Client Engagement and Protection APS team. The primary purpose is to be accountable for all core engineering / transformation activities of ISPL Transversal CEP APS Responsibilities Direct Responsibilities Automate away toil using a combination of scripting, tooling, and process improvements Drive transformation strategies involving infrastructure hygiene / end of life Implementing new technologies or processes to improve efficiency and reduce costs eg:- CI/CD implementation Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime Investigating any service disruptions or other service issues to identify their causes Performing regular audits of computer systems to check for signs of degradation or malfunction Developing and implementing new methods of measuring service quality and customer satisfaction Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users Conducting post-mortem examinations of failed systems to identify and address root cause Drive various Automation, Monitoring & Tooling common purpose initiatives across CEP APS and other teams within CIB APS Accountable for generation, reporting and improvements of various Production KPIs, SLs and dashboards for APS teams Accountable for improvements in service and presentations for all governances and steering committees Accountable for maintenance and improvement of IT continuity plans (ICP) Contributing Responsibilities Technical & Behavioral Competencies Strong knowledge of DevOps methodology and toolsets Strong knowledge of Cloud based applications/services Strong knowledge of APM Tools i.e. Dynatrace / AppDynamics Strong Distributed Computing and Database technologies skillset Strong knowledge of Jenkin, Ansible, Python, Scripting etc. Good understanding of Log aggregators i.e. Splunk/ELK Good understanding of observability tools i.e. Grafana / Prometheus Ability to work with various APS, Development, Operations stakeholders, locally and globally Dynamic, proactive and teamwork oriented Independent, self-starter and fast learner Good communication and interpersonal skills Practical knowledge of change, incident & problem management tools Innovative and transformational mindset Flexible attitude Ability to perform under pressure Strong analytical skills Preferred to have ITIL Dockers/Kubernetes Prior knowledge on Site Reliability Engineering / Dev-Ops / Application Production Support / Development background Specific Qualifications (if required) Graduate in any discipline or Bachelor in Information Technology 15 of IT experience Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Creativity & Innovation / Problem solving Ability to deliver / Results driven Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to manage a project Ability to set up relevant performance indicators Ability to anticipate business / strategic evolution Ability to develop and adapt a process Analytical Ability Education Level: Bachelor Degree or equivalent Experience Level At least 15 years