Site Reliability Engineer

Responsibilities

Automate away toil using a combination of scripting, tooling, and process improvements

Drive transformation strategies involving infrastructure hygiene / end of life

Implementing new technologies or processes to improve efficiency and reduce costs eg:- CI/CD implementation

Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime

Investigating any service disruptions or other service issues to identify their causes

Performing regular audits of computer systems to check for signs of degradation or malfunction

Developing and implementing new methods of measuring service quality and customer satisfaction

Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users

Conducting post-mortem examinations of failed systems to identify and address root cause

Drive various Automation, Monitoring & Tooling common purpose initiatives across CEP APS and other teams within CIB APS

Accountable for generation, reporting and improvements of various Production KPIs, SLs and dashboards for APS teams

Accountable for improvements in service and presentations for all governances and steering committees

Accountable for maintenance and improvement of IT continuity plans (ICP)

Strong knowledge of DevOps methodology and toolsets

Strong knowledge of Cloud based applications/services

Strong knowledge of APM Tools i.e. Dynatrace / AppDynamics

Strong Distributed Computing and Database technologies skillset

Strong knowledge of Jenkin, Ansible, Python, Scripting etc.

Good understanding of Log aggregators i.e. Splunk/ELK

Good understanding of observability tools i.e. Grafana / Prometheus

Ability to work with various APS, Development, Operations stakeholders, locally and globally

• Dynamic, proactive and teamwork oriented
• Independent, self-starter and fast learner
• Good communication and interpersonal skills
• Practical knowledge of change, incident & problem management tools
• Innovative and transformational mindset
• Flexible attitude
• Ability to perform under pressure
• Strong analytical skills

Preferred to have

ITIL

Dockers/Kubernetes

Prior knowledge on Site Reliability Engineering / Dev-Ops / Application Production Support / Development background

Graduate in any discipline or Bachelor in Information Technology

15 of IT experience

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Communication skills - oral & written

Transversal Skills:

Ability to manage a project

Ability to set up relevant performance indicators

Ability to anticipate business / strategic evolution

Ability to develop and adapt a process

Analytical Ability

Education Level:

Bachelor Degree or equivalent

At least 15 years