Site Engineer

Servilink Engineers Pvt Ltd

Vadodara

:1 - 5 Years

Diploma/ITI/ BE Electrical, Electronics

Key Responsibilities

• Diagnose and Troubleshoot:

  Identify and resolve technical issues with equipment or systems.

• Install and Maintain:

  Commission (Set up), maintain, and repair equipment at customer sites.

• Provide Technical Support:

  Offer guidance and assistance to customers on equipment usage and maintenance.

• Customer Interaction:

  Communicate with customers to understand their needs and provide solutions.

• Documentation and Reporting:

  Record service activities, repairs, and any issues encountered.

• Inventory Management:

  Maintain and manage parts and supplies needed for service calls.

• Compliance and Safety:

  Ensure adherence to safety regulations and industry standards.

Diligence:

• Customer Centric Approach
• Willing to travel to customers' sites whenever required.
• Take ownership of customer satisfaction, manage customer relations.
• Provide prompt and accurate feedback to the Customers and the Service Head.
• Follow the standard SOP to communicate with external and internal stakeholders regarding the resolved/unresolved issues.
• Ensure all the reported issues are properly documented and communicated to the appropriate parties.
• Coordinate and resolve with the internal/external team to resolve the issue at hand.

hr@servilinkengieers.com

6359623898