Site Billing Specialist

HCL Tech Hiring for Site Billing Specialist. Designation: Analyst Any Grad (No Regular Students / No Law Graduate) Minimum Experience 3 to 5 Years Requirement: - Advance Excel POV: - MIS Candidate do not apply Age Criteria: - 18 Years to 32 Years Work Location: Noida Sec 126 Two Ways Cabs Available Job Description Customer Satisfaction Manage effective communications with internal and external customers Effective, efficient resolution of problems/issues, leveraging internal resources. Timely and prompt response and resolution to problems/issues Service Delivery Excellence Analyst actively contributes to team focused on ensuring complex office environments and business processes are running smoothly The team offers the opportunity to share ideas, helps solve problems, and provide recommendations so that the account teams can drive performance. The SBS will document actions, communicate status and acknowledge those items brought to closure. Drive standardization and consistency across their account engagements & foster process improvement opportunities. Works in close partnership with Sales and Delivery partners to support Billing requirements within the sales/delivery operations Identify opportunities that will drive cost savings and ultimately retain clients for life. Update account DocuShare/SharePoint repository, maintaining up to date information regarding account requirements. Support QBR/CCM process in preparation for the client. Support custom client reporting if included in SOW. Know and understand service offerings for accounts within scope. Collaborates with Sales Partner on development and execution billing changes subject matter expert on Meridian Site billing for Canada, and technology capabilities Contact Person- Priyanka Shastri (Priyanka.shastri@hcltech.com) Show more Show less