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8.0 years
0 Lacs
Andhra Pradesh, India
On-site
Company Description Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait . We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Job Description You will be responsible for leading and facilitating efforts to instill a continuous improvement culture throughout the PU2 Site You will be responsible for assessing current processes and workflows, and identifying improvement opportunities by utilizing organizational, analytical, Lean and Six sigma problem solving methodologies. You will execute value stream mapping and improvement projects at the site. You will be responsible for mentoring OE (Operational Excellence) associates and relevant employees to apply continuous improvement tools and methodologies to define current state value streams, eliminate waste, and enhance overall process execution. Your role involves executing the Human Error Prevention (HEP) program and driving improvement projects by deploying continuous improvement methodologies. Additionally, you will align resources to implement the future state high-performance operational model and ensure Lean Daily Management (LDM) deployment throughout the factory. You will track and report performance on organizational objectives regularly. You will be responsible for collaboration with the other OSD OE team members for learning and sharing best practices and implementing OPEX (Operational Expenses) initiatives across the site. You will be responsible for monitoring and reporting financial benefits and site metrics/balance scorecard monthly to Leadership teams. Training Yellow Band (YB) and Green Band (GB) employees and mentoring projects at the site are also key aspects of your responsibilities. Driving OE diagnostics and Lean Management system through out PU2 site by collaborating with necessary stakeholders. Facilitating TPM at PU2 Qualifications Graduation in Pharmacy, Engineering or any other technical field. Experience of at least 8-10 years Additional Information About the Department Global Manufacturing Organisation (GMO) At Dr. Reddy's Laboratories, we are dedicated to making a meaningful impact on global healthcare through precision manufacturing and innovation. With a legacy of excellence, we are a leading force in the pharmaceutical industry. We operate 19 state-of-the-art manufacturing plants across Hyderabad, Vizag, Baddi, Mexico, Shreveport, and Mirfield, comprising 8 OSD facilities, 3 Injectables facilities, and 8 API facilities. Benchmarking manufacturing processes and continuous operational excellence are at the core of our capability to deliver quality medicines to our patients in 66 countries. We manufacture a portfolio of complex APIs and 1,150+ drug master files across key therapy areas such as Oncology, Cardio-vascular, Central Nervous System and Anti-Diabetes. he World Economic Forum has recognised our largest manufacturing facility in Bachupally, Hyderabad, as part of its Global Lighthouse Network. We aspire to be the most efficient pharma operations in the world. Our productivity improvement and digitalisation efforts are key to staying competitive, meeting business imperatives, and meeting our ambitious ESG goals. Building such ‘factories of the future’ is integral to innovation and to build healthcare of the future. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/ Show more Show less
Posted 2 hours ago
3.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Description The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles And Responsibilities Create effective Powerpoint presentations Be able to lead / present in client discussions on Projects Drive process excellence across assigned projects Lead and mentor projects from ideation to implementation, leveraging solutions ranging from Excel to machine learning. Champion continuous improvement through Kaizen events. Communicate effectively with senior stakeholders, providing regular project updates. Conduct process audits and implement risk management strategies. Technical And Functional Skills Bachelor’s Degree with 3+ years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified) Excellent Communication & Presentation Skills (written & verbal) Excellent with creating Powerpoint presentations Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools) Strong interpersonal skills and a collaborative mindset Proficiency in Microsoft Excel About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less
Posted 2 hours ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
About QPiAI At QPiAI, we are leading the effort to discover optimal AI and Quantum systems in Life sciences, Healthcare, Transportation, Finance, Industrial, and Space technologies. QPiAI is building a full stack Enterprise Quantum Computers. QPiAI Quantum hardware team is responsible for designing and characterization of Quantum Processor, Cryogenic Quantum Control Circuits, RF Control Hardware, and QPiAI ASGP. Overview The Quality Manager is responsible for developing, implementing, and maintaining the organization's Quality Management System (QMS) to ensure that products and services meet consistent standards of quality and compliance. This role involves overseeing quality assurance and control processes, leading continuous improvement initiatives, and ensuring adherence to industry regulations and customer expectations. Responsibilities QMS Development & Implementation: Design and establish quality management systems and procedures to ensure consistent product and service excellence. Quality Assurance & Control: Lead and manage a team of quality assurance and control professionals to effectively execute quality initiatives. Compliance & Standards: Ensure compliance with industry and regulatory standards and certifications (e.g., ISO 9001, FDA). Quality Monitoring & Reporting: Monitor and evaluate the effectiveness of quality control measures; analyze quality performance data and report findings to senior management. Root Cause Analysis & CAPA: Identify and address quality issues, conduct root cause analysis, and implement corrective and preventive actions (CAPA). Cross-functional Collaboration: Collaborate with cross-functional teams (e.g., production, engineering, supply chain) to ensure quality requirements are effectively integrated into all aspects of the business. Training & Development: Provide regular quality training and education to all staff to ensure awareness and understanding of quality policies and procedures. Supplier Quality Management: Coordinate with suppliers to ensure quality requirements are met. Continuous Improvement: Lead initiatives in continuous improvement (CI), lean manufacturing, and Six Sigma practices. Audit & Documentation: Conduct internal and external audits to assess quality performance; manage and maintain documentation and records related to quality assurance and control. Qualifications Education: Bachelor's degree in Quality Management, Engineering, or a related field. Experience: Proven experience as a Quality Manager, Quality Control Manager, or similar role, with a minimum of [X] years in quality management. Certifications: Certified Quality Manager (CQM), Six Sigma, Lean, or ISO 9001 certifications are preferred. Technical Skills: Strong knowledge of quality management systems and industry standards; proficiency in quality assurance software and tools. Analytical Skills: Ability to analyze data and identify trends and areas for improvement. Leadership Skills: Excellent leadership, communication, and interpersonal skills; experience in managing and mentoring teams. Attention to Detail: High attention to detail and accuracy. Show more Show less
Posted 2 hours ago
2.0 - 4.0 years
0 Lacs
Goa
On-site
Use Your Power for Purpose Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our flexible, innovative, and customer-oriented culture is rooted in science and risk-based compliance. Whether you are engaged in development, maintenance, compliance, or research analysis, your contributions have a direct impact on patient care. By being part of our team, you help uphold a quality culture that adapts and evolves to meet the needs of patients, ensuring that every product we deliver is of the highest standard. What You Will Achieve In this role, you will: Should have strong QC knowledge on the equipment operations and trouble shoot. Should independently operate HPLC,UV,FTIR, Melting point, Autotitrator and all basic QC equipment's. Should have strong analytical skill and capable of handling and method related issues. Very good communication. Flexible to work in different sections in laboratory. Ensure all documentation and quality records comply with Good Manufacturing Practices and Good Laboratory Practices and are filed according to existing policies. Review and revise Standard Operating Procedures, analytical methods, and related documents to keep them current. Conduct analyses on finished products, raw materials, and components, including data entry, review, and approval in a computerized database, and generate EMS reports. Contribute to the completion of complex projects, manage time effectively to meet targets, and develop plans for work activities within a team, while exercising judgment with reliance on supervisor and working under their direction. Here Is What You Need (Minimum Requirements) BPharm/ Msc. degree with 2 to 4 years Demonstrated technical skills in method validation and testing Ability to read and understand applicable compendial methods, Standard Operating Procedures, technical procedures, and governmental regulations Knowledge of Good Manufacturing Practices and its application standards, processes, and policies. Excellent organizational skills and strong ability to multi-task Strong written and verbal communication skills Proficiency with unique Quality Control instruments to meet accuracy specifications for sample management, retains management, interpretation, and evaluation Bonus Points If You Have (Preferred Requirements) Experience with laboratory work, particularly using analytical HPLC (High Pressure Liquid Chromatography) techniques Proven track record in leading continuous improvement projects Strong knowledge of lean manufacturing principles, six sigma methodologies, and statistical analysis Strong problem-solving skills and attention to detail Ability to manage multiple priorities and meet deadlines. Excellent interpersonal skills and the ability to communicate effectively with colleagues at all levels Adaptability and willingness to learn new techniques and procedures Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Quality Assurance and Control #LI-PFE
Posted 2 hours ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Inviting applications for the role of Assistant Vice President - Lean Digital Transformation (Customer Service) LDT leader is responsible for leading the business transformation via technology, analytics, and Six Sigma principles for large-scale and global Customer Service (which includes customer support, hardware support, support ops) businesses; work closely with operations leadership, cross-functional teams, and senior leadership at both Genpact and client organizations. He/she is accountable for identifying, coaching and developing talent in LDT (BBs), charter agenda that is aimed at value creation for clients via technology infusion, productivity improvement, and business transformation. A Transformation lead ensures smooth delivery of functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes. Responsibilities · Align with Operations Leadership to create and deliver the transformation as well as continuous improvement (CI) agenda. · Partner with delivery teams to identify and deliver AI projects aimed at value creation and monetize them through value-share and/or revenue assurance mechanisms. · Partner with service line experts to build tangible solutions that are aimed at building long-term capability in Customer Service ecosystem. · Thorough transformational & continuous improvement initiatives, deliver committed productivity, successfully incubation of new workflows, and improve quality of operations. · Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation. · Hold self and organization accountable to deliver on Genpact client commitment. · Own agreed and prioritized transformation initiatives by collaborating with cross-functional teams – delivery, service line, digital, analytics, and global LDT leadership. Specific traits and success competencies for this role include: · Growth and results focused on techno-functional leader with strong experience in digital transformation, and process excellence in established organizations. · Intellectual agility and curiosity are needed to bring incisive perspectives and innovative approaches to a discussion. · Proven track record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously. · Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments · Decisiveness and comfort in taking risks when working with ambiguity. · Digitally savvy with high levels of consultative selling skills. Qualifications we seek in you! Minimum Qualifications / Skills · Post Graduation from any of top institutes. · Relevant process excellence and digital transformation experience in Customer Service domain. · Previous MBB experience in digital transformation, analytics, solution design, process excellence, or process consulting. · Global exposure with consistent track record in delivery strategic projects- AI/Gen AI, Automation, and data analytics. · Excellent communication and influencing skills. Communicate with senior leaders effectively to drive resolution & decisions. · Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted business outcome. · Qualifications & demonstrated experience for leading ‘Lean’ projects or application of 6-Sigma methodologies with quantifiable efficiency and quality improvements. Preferred Qualifications/ Skills · Proven track record of driving transformation in large-scale global operations. · Proven track record of driving value for customers through digital transformation in Trust & Safety domain. Show more Show less
Posted 2 hours ago
5.0 years
0 Lacs
Hyderābād
On-site
Job Description: The Senior NCR & Document Coordinator will be based in Hyderabad . In this position, you will report to the Manager, Supplier Quality . Watch “ Culture is our Passion ” to learn more about us. We are looking for someone who demonstrates: Passionate drive to innovate and create Integrity to the core Enthusiastic customer focus Consistent interactive teamwork Desire for continuous improvement and top performance. Here is a glimpse of what you will do: Collate and evaluate all the quality document from supplier as per acceptable reference standard and submit to customer on time. Issue Material dispatch clearance certificate (MDCC) to supplier after verifying the data and keep record of all the shipment documents in system. Work on new ideas for automation of documentation and other internal process. Good knowledge of developing process documents, work instructions, SOPS, workflows etc. Share the NCR alert from Arena to suppliers in MEIAT and follow up on its closure. Coordinate with SQE, Supplier and customers on effective closure of actions for NCR. Maintain KPI timeline of NCR closure and report it to management. Prepare and share report of Parts, product and document issues on monthly basis to management. Be part of sustainable engineering team to evaluate new requirements by collecting data from VOC, best practices in market etc. Generate PPAP request in Arena for specific supplier in coordination with NPI team. Applying Six Sigma methodologies, drive continuous improvements in NCR and documentation submission process. Here is some of what you will need (required): Bachelor’s degree in mechanical / electrical /electronic Engineering with minimum 5 years’ experience in NCR & Supplier document management. Proficient in NCR process. Proficient with PPAP process. Strong understanding of QMS and process automations. Planning and prioritizing activities based on situation. Willing to learn and adapt the learning for process improvement. Good command on Word, Excel, and Power point. Here are a few of our preferred experiences Ability to manage multiple projects simultaneously. Strong project management, organizational skills and keen attention to detail. The ability to generate new ideas and follow through to completion. Self-Driven, self-motivated and make responsible decisions. At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services. For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Culture is our Passion
Posted 2 hours ago
10.0 years
0 Lacs
Hyderābād
On-site
Job Description: The Assistant Manager, Supplier Quality will be based in Hyderabad . In this position, you will report to the Manager, Supplier Quality . Watch “ Culture is our Passion ” to learn more about us. We are looking for someone who demonstrates: Passionate drive to innovate and create Integrity to the core Enthusiastic customer focus Consistent interactive teamwork Desire for continuous improvement and top performance. Here is a glimpse of what you will do: Lead in establishing QMS process across different locations. Good knowledge of developing process documents, work instructions, SOPS, workflows etc. Work on new ideas for automation of documentation and other internal processes. Review the Customer quality contractual requirements and suggest suitable modifications. Collate and evaluate all the quality documents from supplier as per acceptable reference standard and submit it to customer on time. Visit to site for critical quality issues and gather data for root cause analysis and derive corrective and preventive actions. Conduct Supplier Qualification Audit for new supplier as per defined process. Actively contributes to the continuous improvement of the site performance indicators by identifying quality issues and ways to reduce waste. Perform periodic process audit at supplier and close all non-conformities by working with suppliers. Support the Quality Managers to monitor and report on supplier product quality and performance. Issue Material dispatch clearance certificate (MDCC) to supplier after verifying the data and keeping record of all the shipment documents in system. Prepare and share report of Parts, product and document issues on monthly basis to management. Be part of a sustainable engineering team to evaluate new requirements by collecting data from VOC, best practices in market etc. Generate PPAP request in Arena for specific suppliers in coordination with NPI team. Applying Six Sigma methodologies, drive continuous improvements in product quality while also driving down product cost and time to market Here is some of what you will need (required): Bachelor’s degree in mechanical / electrical /electronic Engineering with minimum 10+ years’ experience in Supplier Quality Management. Six Sigma green belt certified. Proficient in quality tools such as 8D, 5 why SPC, Pareto, RCA process. Must be certified either as QMS, IATF, VDA lead auditor Strong understanding of QMS and process automations. Planning and peritonising activities based on situation. Willing to learn and adapt the learning for process improvement. Good command on Word, Excel, and Power point. Here are a few of our preferred experiences Ability to manage multiple projects simultaneously. Strong project management, organizational skills and keen attention to detail. The ability to generate new ideas and follow through to completion. Self-Driven, self-motivated and make responsible decisions. Ability to effectively interface with senior management and staff. Superior professionalism, judgment and strong work ethic. Great team players and able to adapt to work in multi-cultural environment with different departments At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services. For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Culture is our Passion
Posted 2 hours ago
8.0 years
0 Lacs
Nagercoil, Tamil Nadu, India
On-site
Job Description: Manager - Operations (Night Shift) Job Summary: We are seeking a skilled and proactive Manager - Operations to lead and manage night shift operations for a team working on pre-processing tasks, including model validation, user acceptance testing (UAT), and other ad hoc tasks critical to AI workflows. The role involves managing 6-7 Team Leaders, ensuring operational excellence, and collaborating closely with the Cross-functional team to align with organizational and compliance standards. Key Responsibilities: Team Leadership: · Manage, guide and mentor 6-7 Team Leaders to ensure their teams deliver high-quality results in model validation, UAT, and ad hoc pre-processing tasks. · Conduct performance reviews for Team Leaders and ensure they effectively manage their respective teams. · Foster a collaborative and productive environment to achieve operational objectives. Operational Management: · Oversee the night shift pre-processing workflows, including model validation, UAT, and any adhoc requests. · Ensure tasks are allocated effectively, monitored for progress, and completed within established timelines. · Address and resolve operational challenges in real-time to maintain workflow continuity. · OKRs and Performance Monitoring: Need to track the progress towards OKRs and take corrective action to meet or exceed targets. Communicate OKR updates to senior management and provide actionable insights. · Monthly Model Performance Reporting: Prepare monthly model performance reports and share with senior management. · HC Utilization Reporting: Monitor and track headcount utilization, ensuring resources are optimally allocated to tasks. Analyze productivity data to identify overstaffing or understaffing issues and propose solutions. Provide detailed HC utilization reports to senior management monthly. Model Validation and UAT Oversight: · Ensure teams follow proper protocols for validating AI/ML models and conducting user acceptance testing. · Review and ensure the accuracy of validation and testing reports generated by the team. · Identify gaps or anomalies in the process and implement corrective measures. Stakeholder and Customer Management: · Act as the primary liaison with the Internal/External Customers during the night shift, providing timely updates and addressing related concerns. · Align operations with compliance standards and protocols to ensure data integrity and accuracy. · Escalate critical issues to relevant stakeholders promptly and provide resolution plans. Performance Monitoring and Reporting: · Track key performance indicators (KPIs) related to task completion, quality, and team productivity. · Prepare and deliver detailed shift performance reports to senior management and the internal Customer team. · Use insights from reports to implement continuous process improvements. Process Improvement: · Identify inefficiencies in workflows and suggest enhancements to improve speed, quality, and resource utilization. · Collaborate with other teams to implement best practices for pre-processing tasks related to model validation and UAT. Compliance and Quality Assurance: · Conduct regular audits of pre-processing tasks to ensure adherence to company standards and compliance requirements. · Maintain high-quality standards in all deliverables and ensure error-free outputs. Team Development: · Organize training sessions to enhance the team's skills in model validation, UAT, and pre-processing techniques. · Stay updated on advancements in AI/ML workflows and integrate relevant tools and knowledge into the team’s processes. Required Skills and Qualifications: · Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields. · 8+ years of experience in operations management, with at least 4 years of managing team leaders or supervisors. · Proven experience in managing Team Leaders and overseeing operational teams. · Strong analytical skills with a deep understanding of validation and testing workflows. · Excellent leadership, communication, and decision-making skills. · Proficiency in tools used for validation, UAT, and data processing (e.g., Python, SQL, or specialized tools). Preferred Qualifications: · Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields. · Proficiency in preparing OKRs, performance reports, and HC utilization reports. · Excellent leadership, communication, and decision-making abilities. · Familiarity with UAT frameworks and governance standards. · Knowledge of process improvement methodologies such as Lean or Six Sigma. · Experience in managing night shift operations. Shift Details: · Shift Timing: Night Shift (19:00 PM to 04:00 AM IST). · Flexibility to address urgent tasks or project escalations during off-hours. Show more Show less
Posted 2 hours ago
0 years
1 - 2 Lacs
Hyderābād
On-site
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Manager, Content Moderation – Ops Lead In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities Respond to customer inquiries and problem escalations. Proactively resolve people issues and ensure that attrition is well below the defined target. Leading operations and spearheading processes for excelling business targets for the Business Unit. Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required Driving Continuous Improvement Initiatives Develop and implement measurement systems and provide insightful analytics around the metrics. Deep technical expertise and data orientation in controllership, Management Information System and Service delivery Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues & build relationship, understand customer issues proactively, fix to get the delight factor. Set goals for the team and communicate goals on a regular basis. Coach & mentor people – Motivating team with excellent people touch. Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma Reconciliations of client reports Leading calls with clients and other business functions Running of projects independently Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details. Qualifications we seek in you Minimum qualifications Any graduate Post Graduate degree or equivalent with an excellent academic record Relevant experience in a BPO/KPO. Should have handled a team of 80 to 100 people. Customer Management exposure and good presentation skills is a must. Fluent in English Language Speech X score: C1 or above KF scores >35% Should be flexible to work in 24*7 environment and rotational shift and week off. Preferred qualifications Excellent Analytical & Communication skills Preferably the candidates prior experience in Internet based accounts and Customer service industry Ability to work & communicate with people across organizational unit Excellent interpersonal & Management skill LEAN/Six Sigma – Trained, Tested and Certified (preferred) Leading calls with Clients/ other business functions Independently High MS-Office skill (Advance Excel) – preferred Ability to handle pressure - Timelines and Customer Demands Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 4:11:56 AM Unposting Date Aug 16, 2025, 1:29:00 PM Master Skills List Operations Job Category Full Time
Posted 2 hours ago
0 years
7 - 8 Lacs
India
On-site
Job Overview We are seeking a highly motivated and detail-oriented Project Manager to lead and oversee various projects within our organization. The ideal candidate will possess strong leadership skills, a comprehensive understanding of project management methodologies, and the ability to drive projects to successful completion. This role requires effective communication with stakeholders, ensuring that project goals are met on time and within scope. Responsibilities Develop and manage project plans, including timelines, resources, and budgets. Coordinate cross-functional teams to ensure project milestones are achieved. Utilize methodologies such as Waterfall and Lean Six Sigma for process improvement. Conduct regular project status meetings and provide updates to stakeholders. Implement process mapping techniques to streamline workflows. Manage contracts and vendor relationships as necessary for project execution. Utilize tools such as Salesforce, Workday, and ServiceNow for project tracking and reporting. Identify risks and develop mitigation strategies throughout the project lifecycle. Ensure compliance with organizational standards and best practices in program management. Requirements Proven experience as a Project Manager or similar role in a relevant industry. Strong knowledge of project engineering principles and practices. Familiarity with project planning tools and software. Excellent organizational skills with the ability to manage multiple projects simultaneously. Strong analytical skills with attention to detail. Effective communication skills, both written and verbal. Certification in Project Management (PMP or equivalent) is preferred but not required. Experience with Lean Six Sigma methodologies is a plus. Knowledge of Salesforce, Workday, ServiceNow, or similar platforms is advantageous. Join our team as a Project Manager where you can make an impact by leading innovative projects that drive success within our organization. Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹800,000.00 per year Benefits: Provident Fund Schedule: Day shift Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 01/07/2025
Posted 2 hours ago
0 years
0 Lacs
Telangana
On-site
• Candidate needs to have atleast 18 months of tenure with ARI as L3/L4 investigator • Experience with Microsoft Office products and applications We are looking for an experienced fraud investigator with good analytical skills to become a member of our investigations team. Our mission is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and resources, we manage risk across multiple geographies and markets that have their own diverse set of buyers. We focus on customers and scale through innovation. The team safeguards the order pipelines by monitoring, tracking, and managing risk to ensure long term customer satisfaction. Although the position will be located in India, the successful candidate will be required to conduct investigations worldwide as necessary. Key job responsibilities Sr. Investigators rely on judgment to plan and accomplish goals with nearly all decisions expected to be made independently with a high degree of accuracy and attention to detail. Individual problem-solving and analytical skills are used to authenticate customer behavior and transactions on Amazon accounts. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and are champions for proactive improvements. Sr. Investigators are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve customer experience. Candidate needs to be familiar with Six sigma and Lean concepts Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 2 hours ago
0 years
0 Lacs
Hyderābād
On-site
Overview: This role is in the newly formed ‘Process Excellence & Transformation’ function in PepsiCo’s Strategy & Transformation team focused on driving Process Excellence and Re-engineering initiatives for end to end value streams and business processes. The objective of the role is to lead process diagnostics and re-engineering to deliver business impact through operations excellence, standardization and automation initiatives across markets including those supported by our global Capability Centers. The role will support end-to-end process transformation roadmaps as well as specific transformation teams to identify continuous improvement opportunities to deliver business value and enhance customer experience. Initiatives will include driving and mentoring Lean Six Sigma projects, process modelling, process mining diagnostics, process automations and statistical analysis for performance variation and benchmarking to enable operations teams and business stakeholders to meet their goals. He / She will operate as internal consultants, working with cross-functional and global teams on multiple projects. They will be expected to have great presentation skills and ability to influence change with senior stakeholders, functional experts, and delivery teams. They may also be required to conduct Lean Six Sigma Kaizen sessions, facilitate Value Stream Mapping and Design Thinking sessions. They will need to work closely with Hyper Automation teams and be adept in Agile and Scrum methodologies. The role will report to senior leaders in the Process Excellence & Transformation team. Responsibilities: Performs tasks and contributes to process transformation including analysis, modelling, generating insights, identifying automation opportunities and delivering automation solutions. Expected to perform with moderate supervision, ensuring deliverables are aligned to organizational standards, identifying risks, escalating challenges and roadblocks proactively. Responsible for process discovery, diagnostics, design, execution of business processes and driving continuous improvement This job works under moderate supervision to accomplish key tasks for the Process Excellence & Automation, following best practices and techniques in order to meet organizational standards of excellence. Conducts process mapping activities by creating visual representations of workflows using process mapping software to facilitate understanding of current process state. Analyzes process performance metrics, identifying and documenting trends and bottlenecks using platforms for Process Mining and Task Mining. Leads the drafting and editing of materials for process improvement workshops, helping to ensure that content is clear, engaging, and aligned with objectives. Evaluates feedback from stakeholders on process changes and innovations, communicating recommendations for future reference to the relevant senior team members. Oversees the tracking and monitoring of daily operations to lead the identification of any immediate issues or bottlenecks in existing processes and sharing findings with relevant team members. Applies deep understanding of area processes to employ area best practices and methods that align with the overall functional and business strategy, supporting team members on solutions, execution and delivery. Qualifications: MS Power Platforms Celonis Data Engineer/ Business Analyst ARIS Process Analyst; Process Flow Diagrams UiPath Developer/ Business Analyst Statistical Data Analysis, Data Manipulation Lean Six Sigma SQLite Project Support Performance Analysis
Posted 2 hours ago
4.0 years
0 Lacs
Hyderābād
On-site
Job Description: Role : Process Techologist Location : Hyderabad Job Purpose To deploy and continuously improve local processes to ensure compliance to relevant Q&FS standards and efficiency targets for our Dry/Wet Product manufacturing. Collaborate with Regional and Global R&D Team (Pack and Product) resources to ensure products meet current process capability at the local site and are implemented to an understood specification. Work with local team to manage non-conforming products and processes to ensure resolution. Job Responsibilities Collaborate with the Regional and Global R&D (New products development and Raw material development) to support line trials and in-plant validation of new processes. Adapt local conditions to ensure that new products or raw materials run efficiently and meet required final specification. Maintain process related SRC’s. Collaborate with key stakeholders (RDT/SUPPLY/ENG/Q&FS) in the handover processes on site when there is a process related change that impacts current specification. Provide any training related to the activity and ensure all documentation is completed for a handover. Support site activities which improve Line run rates, reduce waste and improve product quality. Utilize CI/Lean tools such as Six sigma and FMEA to ensure our products are efficiently optimized with quality and cost in mind. Knowledge of Die plate designs Technical support in commissioning, validation & start-up (in Projects). Participate in problem solving and troubleshooting activities to resolve product or process related issues that impact quality, cost and efficiency at the site. Develop trouble shooting guide for shift associates in areas such as extrusion. Job Specifications /Qualifications Note: May differ from the current job holder’s own skills and experience . 1. Education & Professional Qualification Degree in Food Science, engineering, chemistry, or equivalent Bachelor degree 2. Knowledge/Experience 4+ years in a Food Manufacturing environment working in Quality, Food Safety, Engineering, or Product/Process Development (Dry & Wet product manufacturing) Working knowledge of food processing or product development is highly preferred Green Belt Certification preferred. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Posted 2 hours ago
6.0 years
0 Lacs
India
On-site
Company: KYOCERA AVX Components (New Delhi) Pvt Ltd. J ob Title: SQA Engineer Location: Building No. 410, Sector-8, IMT Manesar, Haryana - 122 050 (India) Industry: Production Company, Electrical Engineering (ca. 220 employees) Employment Type: Full time Employees Union: No Job Summary We are looking for a Supplier Quality Assurance (SQA) Engineer to manage and enhance supplier quality processes with a strong focus on audits, problem resolution, and continuous improvement. The role involves close collaboration with suppliers and internal departments to ensure quality compliance in injection molding and harness commodities. The ideal candidate has a solid background in quality tools and manufacturing processes and is committed to driving supplier performance and product quality. This is an excellent opportunity for someone with a passion for quality and experience in technical supplier management. What you can expect Conduct supplier audits for customer-driven activities (e.g. CQI, VDA, QAV) Manage injection molding and harness commodities for ongoing production and development projects Analyze and handle rejections from internal and customer feedback to identify root causes and corrective actions Prepare and update monthly supplier ratings Present monthly quality performance data and KPIs to internal stakeholders Lead CAPA (Corrective and Preventive Actions) processes and monitor effectiveness through high-discipline (HD) follow-ups Support PPAP (Production Part Approval Process) audits and ensure timely closure Plan tooling and die duplication to support seamless production readiness and continuity Collaborate with cross-functional teams to align supplier development strategies What we are looking for Education: Bachelor’s degree in Mechanical Engineering, Electronics, or an equivalent field Experience: 6+ years of experience in Quality Assurance, preferably within the automotive industry Experience with injection molding and/or harness commodities is highly desirable Familiarity with PPAP, CAPA processes, and root cause analysis tools Knowledge: Proficiency in MS Office (especially Excel and PowerPoint) Strong knowledge of quality audit standards (CQI, VDA, QAV) Knowledge of Six Sigma tools and techniques (certification is a plus) Skills: Excellent analytical and problem-solving skills Strong English communication skills, both written and spoken Attributes: Quality-driven and detail-oriented Proactive, structured, and committed to continuous improvement Adaptable and able to thrive in a fast-paced, international business environment Are you interested? Please send us your detailed application, including your salary expectations and earliest possible starting date. We are looking forward to meeting you. Diversity is an essential part of our corporate culture. People with different backgrounds, perspectives and experiences work and live at KYOCERA AVX. We believe in the power of the individuality of our employees. Become a part of our team and show us what makes you “you”! We are looking forward to all applications, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran (US only).
Posted 2 hours ago
5.0 years
2 - 8 Lacs
Gurgaon
On-site
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Responsibilities: Lead and oversee Quality Assurance activities for Middle East project deliverables Develop and implement quality assurance policies, procedures, and standards Conduct regular audits and inspections to ensure compliance with quality standards Analyze quality data and prepare comprehensive reports for management Collaborate with cross-functional teams to identify and resolve quality issues Train and mentor junior QA team members on best practices and methodologies Evaluate and improve existing QA processes to enhance efficiency and effectiveness Manage relationships with external stakeholders, including clients and regulatory bodies Stay updated on industry trends and regulatory requirements in the Middle East region Participate in project planning and risk assessment activities Coordinate with project managers to ensure quality objectives are met within timelines Investigate customer complaints and non-conformance issues Develop and maintain quality management documentation Contribute to continuous improvement initiatives across the organization Qualifications Qualifications: Minimum Requirements: Bachelor's degree in Engineering, Quality Management, or related field 5+ years of industry experience in Quality Assurance, with at least 2 years in a senior role Proven track record of leading QA activities for large-scale projects, preferably in the Middle East region In-depth knowledge of quality management systems, standards, and methodologies (e.g., ISO 9001, Six Sigma, Lean) Strong understanding of regulatory requirements and industry standards applicable to the Middle East Excellent analytical and problem-solving skills with attention to detail Outstanding communication and interpersonal skills, with the ability to work effectively across all levels of the organization Proficiency in quality management software and data analysis tools Demonstrated ability to develop and implement quality assurance policies and procedures Experience in conducting quality audits and preparing comprehensive reports Preferred Qualifications: Master's degree in Quality Management or related field Professional certifications such as Certified Quality Engineer (CQE) or Certified Manager of Quality/Organizational Excellence (CMQ/OE) Fluency in Arabic and English Experience working in a multinational or cross-cultural environment Knowledge of project management principles and methodologies Familiarity with continuous improvement techniques and lean management practices Additional Information About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
Posted 2 hours ago
0 years
0 Lacs
Gurgaon
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Vice President - Global Operating Leader In this role, you will be responsible for Operations of the account & require excellent knowledge on ERP Applications, Workflow Tools etc. Focus on continuous process improvement and adaptive to change is the key. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients. Lead an R2R and P2P team in areas of General Accounting, Fixed Assets, Intercompany, Account Reconciliation. Balance month end, quarter end year end – preparation, be responsible for smooth execution & ensure books are closed on time. Responsibilities: Lead large teams, groom and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets. Handle the delivery of outsourced services F&A : R2R to ensure customer happiness and increased revenue through client up-sell Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings Sound knowledge in the R2R aspects like Inter-co accounting, Fixed Assets accounting, Bank and balance sheet recons, Month end close aspects, Accruals, amortizations, financials submission in Fin. Reporting systems etc. Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team etc. Pro-active, ability to trouble shoot, work through organizational change scenarios. Implement appropriate mechanisms to identify, understand and intensify performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization Qualifications we seek in you! Minimum Qualifications / Skills Prior experience in the services industry in leading large teams in R2R domains. Intellectual agility and analytical outlook Prior Record to Report Operations experience in the Industry with driving transformation / projects experience / Robotic implementation experience will be preferred Own end-to-end client service delivery and P&L Be a key driving force in leading new/existing relationships with a set of valuable clients leading to a balanced P&L Develop a strategy for winning and transitioning new deals while running and growing the existing relationships Lead the way in implementing new technologies in operations and display a strong executive presence Engage in building collaborative teams that align and work to achieve Genpact and Client goals. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Vice President Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 7:02:00 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
Posted 2 hours ago
0 years
0 Lacs
Gurgaon
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Assistant Vice President - Operations (F&A) In this role, you will be responsible for leading the accounts, requiring excellent knowledge on ERP Applications, workflow tools etc. Focus on continuous process improvement and adaptive to change is the key. Develop, manage and sustain effective working relationships in the organization and actively collaborate closely with the Client. Vertical lead for any one or more of the OTC processes (billing, collections or cash applications) and be responsible for day-to-day operational delivery, people and process management along with Client expectation management. Responsibilities Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve/ exceed retention targets. Handle the delivery of outsourced services F&A (OTC, RTR & S2P – sub process) to ensure customer centricity, customer happiness and increased revenue through client up-sell. Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings. Sound domain knowledge in all F&A aspects such as billing, collections, cash applications and dispute management with the ability to draw linkages across all sub processes. Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda. Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team, HR, recruitment etc. Pro-active, ability to trouble shoot, work through organizational change scenarios. Implement appropriate mechanisms to identify, understand and intensify performance gaps and/ or performance breakthroughs. Develop and implement improvement plans to close performance gaps. Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Qualifications we seek in you! Minimum Qualifications / Skills Should be able to leading entire portfolio with strong P&L knowledge Should be into leadership role, with strong client handling Excellent and strong communication skills – verbal and written. A hands-on leader, unafraid to learn from the ground up and delve into the core of processes to drive effective results, while carrying the team Willing to work in US shifts and work 100% of the time from the office. Prior domain experience in the services industry in leading large teams in OTC domains specific to the print/ media industry across advertising (newspaper, print, online), Commercial print, Single copy, subscriber and circulation platforms. Working knowhow, knowledge and awareness of all ERP applications in this industry such as – Adpoint, Shoom, ECS, Adbase, SCAP, Infor, Lawson, Genesys, Salesforce and/ or others. Intellectual agility and analytical outlook Prior Order to Cash Operations experience in the Industry with driving transformations/ projects experience/ engagement in robotic implementation experience will be preferred. Preferred Qualifications/ Skills Own client service delivery and engagement for the OTC /RTR/AP process or sub process aligned to Lead the way in implementing new technologies in operations and display a strong executive presence. Embrace the opportunity to lead and inspire, contributing to the continued growth and success by building collaborative teams that align and work to achieve Genpact and Client goals. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Vice President Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 1:37:50 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
Posted 2 hours ago
5.0 years
0 - 0 Lacs
Sonipat
On-site
Job Summary: We are seeking an experienced and dynamic Plant Manager to oversee the daily operations of our manufacturing unit. The ideal candidate will ensure efficient production, maintain quality standards, optimize processes, and lead a team to meet business objectives. Strong technical knowledge in MS Office (Word, Excel, PowerPoint) and email communication is essential. Key Responsibilities: Oversee day-to-day plant operations, ensuring smooth production and workflow. Manage production schedules, resource allocation, and workforce supervision. Ensure compliance with safety, quality, and regulatory standards. Monitor production metrics and implement process improvements. Coordinate with procurement, maintenance, and logistics teams. Prepare reports, presentations, and data analysis using MS Word, Excel, and PowerPoint . Maintain effective communication via email with internal teams and external stakeholders. Train, mentor, and motivate staff to enhance productivity. Troubleshoot operational issues and implement corrective actions. Requirements: Bachelor’s degree in Engineering, Operations Management, or related field. Minimum 5 years of experience in plant operations/manufacturing management. Strong knowledge of MS Office (Word, Excel, PowerPoint) and email communication . Excellent leadership, problem-solving, and decision-making skills. Ability to work under pressure and meet production targets. Knowledge of Lean Manufacturing/Six Sigma is a plus. Why Join Us? Opportunity to lead a growing manufacturing unit. Competitive salary and benefits. Collaborative and supportive work environment. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025
Posted 2 hours ago
10.0 years
0 Lacs
Delhi
On-site
Position Summary: Minitab is seeking a Senior Partner Account Manager (SPAM) to build and manage a robust partner ecosystem across India. This individual will be responsible for identifying, recruiting, enabling, and managing resellers, distributors, value-added resellers (VARs), and consultants in alignment with Minitab's global go-to-market and customer engagement strategies. The SPAM will play a critical role in driving new and recurring revenue , leading partner enablement initiatives, and collaborating across direct sales and services teams to support co-selling and joint go-to-market efforts. Key Responsibilities: Identify & Recruit: Proactively identify and onboard new partners including resellers, distributors, and consultants aligned with Minitab's strategic goals. Enable & Manage: Drive partner enablement through training, certifications, and strategic planning. Monitor performance and optimize partner contributions. Revenue Growth: Develop and execute annual partner business plans to achieve/exceed annual partner revenue targets. Co-Sell & Support: Provide sales support across all industry verticals, engage in customer opportunities directly when needed, and co-sell alongside internal teams and partners. Execution: Align with global and regional go-to-market strategies, and support Minitab's value-based delivery approach. Industry Engagement: Leverage expertise in Business Intelligence, Statistical Analytics, Six Sigma, Manufacturing Automation, and OPEX to drive industry-specific success. Qualifications: Experience: 10+ years in indirect channel business development within enterprise software 5+ years of direct enterprise sales experience Proven record of meeting/exceeding revenue goals and pipeline targets Experience with multi-channel ecosystems and collaborative selling models Industry knowledge in BI, Statistical Analytics, or Manufacturing is a strong advantage Education: Bachelor's degree required Familiarity with structured value-based or consultative sales methodologies Additional Requirements: Fluency in English is required
Posted 2 hours ago
0 years
0 Lacs
New Delhi, Delhi, India
On-site
ERM is at the beginning of a transformational initiative to optimize operational efficiency on a global scale. Our focus is on the implementation and streamlining of business processes, technologies, and behaviors across the organization. ERM is looking to support this team by recruiting a Global Business Process Manager (BPM) to drive operational efficiency and cost optimization across the commercial processes. The BPM will work with regional and global Marketing and Commercial Excellence teams and the CCO and lead major change initiatives to optimize the Commercial processes and supporting technologies. The Global Business Process Manager reports into the Global Head of Business Process and Applications and will be accountable for: Process and program management: collaborate with the Commercial function to develop, standardize, and continually improve commercial business processes and technology adoption through continuous improvement projects to achieve consistency, efficiency, and compliance. Technology selection and optimization: optimize the implementation and use of Salesforce and related CRM platforms to enhance customer engagement, sales performance, and marketing effectiveness. Adoption: establish and enforce a governance framework to define, track, and improve the adoption of business processes within the Commercial domain. Professional Knowledge, Skills And Experience The Global Business Process Manager is a strategic leader focused on driving business transformation and application management. The ideal candidate will possess: Commercial expertise: strong background in marketing and sales processes, with a focus on leveraging Salesforce (SFDC, MCAE / Pardot) to enhance business performance. Consulting experience: background in management consulting and/or CRM system selection and implementation, specifically Salesforce. Transformation experience: demonstrated ability to navigate organizations through meaningful change, combining program management and technology expertise. Program management experience: significant experience in project and portfolio management, with certifications such as APM, PRINCE2, or Lean Six Sigma methodologies preferred. Ability to lead projects using agile, waterfall and hybrid methodologies. Process management and documentation: proven expertise in process management and documentation within a global organization, ensuring alignment and consistency across functions and teams. Change leadership: a proven history of leading operational efficiency, cost optimization, and cultural change. Communication skills: outstanding verbal and written communication, with the ability to engage and influence senior stakeholders. Team development: proven track record of building and leading high-performing teams to deliver tangible improvements. Show more Show less
Posted 2 hours ago
2.0 - 4.0 years
3 - 5 Lacs
India
On-site
Key Responsibilities: Lead and manage a team of 10–20 chat support agents handling international clients. Monitor daily operations and agent performance to ensure productivity and quality targets are met. Provide real-time support and guidance to agents during chat interactions. Conduct regular coaching, training, and feedback sessions to develop team capabilities. Handle escalations and resolve customer concerns in a timely and professional manner. Prepare performance reports and share insights with management to improve operations. Ensure compliance with process standards, policies, and client requirements. Participate in workforce planning, rostering, and leave management. Motivate the team to achieve individual and team KPIs. Collaborate with quality and training teams to ensure consistent performance improvements. Key Requirements: Education: Graduate in any discipline (Bachelor’s degree preferred). Experience: Minimum 2–4 years in a BPO environment, with at least 1 year in a team leadership role within a chat/email process . Strong knowledge of customer service metrics (AHT, CSAT, FCR, etc.). Excellent written communication and interpersonal skills. Proficient in using CRM/chat tools, MS Excel, and reporting dashboards. Ability to work under pressure and manage multiple priorities. Flexibility to work in rotational shifts, including weekends if required. Preferred Skills: Experience handling clients from US/UK/Australia regions. Exposure to Lean/Six Sigma methodologies is a plus. Multilingual ability is an advantage. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Commuter assistance Food provided Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person Expected Start Date: 23/06/2025
Posted 2 hours ago
0 years
0 Lacs
Noida
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President - Lean Digital Transformation (F&A) A LDT lead is responsible to lead the improvement agenda for the vertical/customers assigned, work closely with COOs and other senior stakeholders, including clients. S/he is accountable to identify, coach and develop talent in LDT (BBs and MBBs) and charter agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification, leveraging Lean and Six Sigma. A Transformation lead ensures smooth delivery on functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes. Responsibilities Align with COO/Sr. GOL / Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it Partner with ops to identify and deliver Value-Share and Revenue Assurance opportunities Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in TBP accounts and Bad Bench reduction in named accounts Program manage Digital Twin deployment in prioritized accounts in the vertical Identify digital use cases Prioritize resource alignment to stabilize mega wins De-risk operations through Risk Control and Best Practice framework Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation. Hold self and organization accountable to deliver on Genpact client commitment. Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional LDT leadership. Specific traits and success competencies for this role include: Growth and results focused leader with strong experience in Lean and Digital Transformation in top notch organizations The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion Proven track record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments Decisiveness and comfort in taking risks when working with ambiguity Digitally savvy with high levels of consultative selling skills Qualifications we seek in you! Minimum qualifications: Post Graduation from Top institutes Meaningful work experience in core Finance proficiencies (FP&A, Commercial & Operational Finance, Accounting Close, Risk, etc.), Financial Systems or Analytics Previous senior leadership experience in digital transformation, Lean Six Sigma, solution design, or process consulting with impact on delivery Global exposure with consistent track record for digital projects: Robotics, AI, automation Excellent communication and influencing skills. Communicate to senior leaders in simple terms, to drive resolution & decisions Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted productivity/ outcome Qualifications & demonstrated experience for leading ‘Lean’ projects or application of 6Sigma methodologies with quantifiable efficiency and quality improvements is a plus Proven track record of driving transformation in client operations Preferred Qualifications/Skills: Digital deployment for large/ medium scale customers Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Vice President Primary Location India-Noida Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 7:51:08 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
Posted 2 hours ago
0 years
2 - 4 Lacs
Noida
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President- Accounts Payable This role will work closely with senior leaders across the business to establish a leadership development strategy and deliver ‘outstanding’ learning experiences for leaders globally. The role involves leading a large team covering Accounts payable, Travel & Expense, Reconciliation and Payments, Helpdesk, etc. and ensure consistent service delivery and improvements over time. If you are an accounting graduate with relevant accounting experience and a sound knowledge of end-to-end accounts payable process. Have you handled a team size of ~100 people - then this role is for you. In this role, you shall be leading AP Operations team and collaborate with client GPO’s & Genpact internal teams such as Practice / Digital transformation / Technology teams to drive Operational excellence and transformation. Also work on strict deadlines, in a fairly high-pressure business environment, manage escalations and initiate CAPA to guide various AP processes towards operational excellence. Responsibilities As a Service Tower leader, you will be responsible for the Account Payables operations team in multiple delivery centers across the globe Should have hands-on experience across the AP Value chain sub-processes with in-depth knowledge and should be able to articulate process challenges & remediation thereon The incumbent should have deep insights into Digital & Technological trends which can support and enhance delivery excellence Work in a complex stakeholder environment, with various customer touchpoints, across geographies and drive outcomes like Paid On-Time, Net Promoter Score, etc. Work with teams to make sure all month-end activities are completed within the agreed time and with high quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable Manage internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs – Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence. Review & be on top of the team’s day to day activities, including but not limited to invoicing, audit requests, analysis, and other requests for the accounts payable process Partner with your global teams to set up and monitor vendor master files, Payments, T&E Processing and Audits, External Regulatory reporting, Helpdesk, Statement Auditing, VAT, and Other Special processes Respond to customer requests from legal, internal/external audit or business units, assist with management response and resolution for in-scope areas of responsibility Generate business for the organization, drive P&L account for the Service tower, leading the business for success through Finance, Process Excellence, People, and digital. Lead Lean and Six Sigma to drive Intelligence operations and drive Continuous improvement for winning more business Work with the Business leader, functional leaders, Vertical and Organization-wide leaders to build future solutions. Extensive knowledge of Multiple ERP (Oracle/SAP), Systems and Manual Intensive nature of Work Qualifications we seek in you! Minimum Qualifications B. Com Graduations (MBA – Finance preferred) Relevant experience in Accounts Payable domain Preferred Qualifications/ Skills Excellent written & verbal interpersonal skills Proficient in MS Office applications, especially in MS excel Good analytical & problem-solving skills with ability to handle team & lead client discussions Ability to navigate large internal and external organizations, while taking the team along Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Vice President Primary Location India-Noida Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 7:28:52 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
Posted 2 hours ago
0 years
7 - 9 Lacs
Noida
On-site
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Lead Consultant – Account PMO In this role, the primary responsibility includes around strategy, budgeting, growth requirements, technology architecture and design, project management, people management and strong presence in front of client. The person will also be required to hand off seamless delivery to oversee day-to-day operations Collaborating with other operations delivery managers from Genpact across services provided and mange escalations for the program. Will also manage ongoing relationship with stakeholder and other clients as may be assigned. A self-starter you are up-to-speed with the latest developments in the tech world. Responsibilities Responsible for end-to-end technology project management Play an important role in establishing presence. Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program Partnering with Customers and Internal stakeholders on effective CM (change management) Participate in governance meetings for operational performance reviews Collaborate with Customer team to resolve any operational challenges Manage/handle escalations, proactively engage resources to address issues and resolve. Drive quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization Works to develop and sustain Client Relationship & Trust Identifying and eliminating root cause barriers to accuracy, productivity, and quality Participates on business leadership meetings, representing location and business unit to VP /SVP & Mgmt. team Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer Evaluate and provide advice on delivery and management tools for in scope services Provide research assistance for innovation with new technologies and potential process optimization Provide business case assistance and preparation, as required and agreed Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate. Qualifications we seek in you! Minimum Qualifications BE/ B Tech/ MCA/M Tech Preferred Qualifications/ Skills Production Support of Insurance Apps under SLA/KPI ambit Coordination with Cross Functional teams, vendor teams, Business Owners, Infrastructure & Cloud team Execution of Transformation, Integration & Automation Programs/ Projects Experience on JIRA/ Remedy tool Well versed with ITIL Framework (Incident/ Change/ Problem Management/ Request Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Consultant Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 4:53:02 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time
Posted 2 hours ago
0 years
3 - 8 Lacs
Noida
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, Procure to Pay! In this role, you will be part of Account Payable COE Operations & will be responsible to drive digital transformation initiatives for your portfolio size of 1800+ FTE. The role reports to AP COE leader/ Cluster Tower lead depending on the size of you. As AVP AP you will be responsible for all aspects of your portfolio including people, process, client in all phases of cycle from pre-sales, sales, solution, transition, transformation, and operation. Responsibilities Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets. Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell Ensure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable. Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence Review the team's day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable process You should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099, DADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes. Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, End to solutions based on AI, Run operations to achieve/exceed P&L expectations, Understand and execute the efficiency of resources and the right level of skill. Be responsible for NPS and experience of clients and internal stake holders Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. Ability to understand benchmarks and drive standardization and simplification in COE models. Ability to drive large scale impact both for value and efficienct Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution. Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts Develop a strategy for winning and transitioning new deals while running and growing the existing relationships Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability Own the way in implementing new technologies in operations and display a strong executive presence Qualifications we seek in you! Minimum Qualifications / Skills MBA Finance preferred Relevant experience in Accounts Payable domain Intellectual agility and analytical outlook Ability to independently manage GBS tower lead level stake holders Preferred Qualifications/ Skills Preferably from a service industry Good communication / articulation skills Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Assistant Vice President Primary Location India-Noida Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 16, 2025, 6:35:15 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
Posted 2 hours ago
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