963 Shrinkage Control Jobs - Page 8

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee floor management, including visual merchandising, inventory control, and shrinkage reduction. Develop and implement strategies to achieve sales targets, improve profitability, and reduce attrition rates. Lead a team of retail staff members, providing guidance on KPIs such as KRA performance metrics. Ensure compliance with company policies and procedures while maintaining high standards of integrity. Desired Candidate Profile 1-6 years of experience in retail store operations or similar industry. Strong understanding of manpower handling, shrinkage control, and target achievement principles. Excellent communication skills for effective team handling and customer interaction. Ability to analyze data to drive business decisions (e.g., inventory optimization). Proficiency in using technology for reporting purposes (e.g., POS systems).

Organize and manage a team of 7-8 executives Collect success metrics and prepare reports to identify work accomplishments of the team. Train team on various process strategies Performance review & feedback Required Candidate profile Prior Knowledge / Experience on an E-commerce platform. Ensure objectives are achieved in given time frames. Strong Email handling skills Minimum 60 % in 10th , 12th and Graduation Personal Laptop

Conduct regular physical audits of materials and consumables at project sites and central stores. Verify stock balances against ERP/system entries and highlight discrepancies. Review and audit documentation for goods received, issued, transferred, and returned. Monitor material handling practices including stacking, binning, labeling, and expiry-sensitive items. Identify pilferage, excess consumption, obsolete stock, and material wastage. Ensure compliance with internal SOPs, inventory control standards, and safety norms. Coordinate with site storekeepers and procurement for resolution of issues and training on best practices. Submit audit reports with actionable insights and recommendations to management. Assist in quarterly/annual stock takes and prepare reconciliation reports. Follow up on implementation of corrective actions and audit closures.

Graduate (any stream). 36 years of BPO experience , with at least 1–2 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

Graduate (any stream). 3-6 years of BPO experience , with at least 12 years as a Team Leader in Voice Process . Strong knowledge of Inbound/Outbound Voice Operations, Customer Handling, and Call Center Metrics . Excellent people management, coaching, and conflict resolution skills . Proficiency in MS Excel & reporting . Strong communication and interpersonal skills . Willingness to work in rotational shifts (including night shifts if required).

The Store Supervisor is responsible for supervising day-to-day store floor activities at BigBaskets store/dark store. The role ensures smooth operations in picking, packing, stocking, housekeeping, and dispatch, while maintaining productivity and quality standards. The Supervisor will manage a team of associates, ensure compliance with SOPs, and support the Store Incharge in meeting operational KPIs.

The Store Incharge will be responsible for the overall management of a BigBasket store / dark store, ensuring smooth operations across inventory, manpower, order fulfillment, and customer experience. The role involves supervising daily activities, managing a team, monitoring KPIs, and ensuring adherence to BigBaskets operational and compliance standards.

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Preferred candidate profile :Immediate joiners/30 days notice

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Mysuru location. Candidate should have relevant experience in outbound Telesales (BPO Sales). Interested Candidates can call or WhatsApp their resume on 9311985242 (Sunita) or Share resume on given email Id - sunitaarya@paisabazaar.com Job Locations : Mysuru Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisting customers. 7) Work towards ensuring zero cases of mis-selling / fraud in the processes. 8) Responding in a timely and effective manner to all internal communication. 9) Adheres to and supports company policies and practices. 10) Strong Team leading experience 11) Must know how to control Attrition and Shrinkage Candidate Profile: 1) Flexible to work in 6 days, roster off environment. 2) Good selling and negotiations skills. 3) Minimum 3 to 5 year experience in working in the areas of banking products. 4) Candidates should know BPO matrix Interested candidates share resume at sunitaarya @paisabazaar.com Note: Candidate should have experience in Banking products only

Roles and Responsibilities Manage a team of sales representatives to achieve targets and improve performance. Conduct regular training sessions to enhance product knowledge, soft skills, and customer handling abilities. Monitor team performance, identify areas for improvement, and implement strategies to reduce attrition and shrinkage. Analyze data to track key metrics such as sales volume, revenue growth, and customer satisfaction. CONTACT - HR KHUSHI [ 6306076355 ] MAIL - vermakhushi803@gmail.com

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Compensation: CTC: Up to 35,000 Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Email : pooja.bhardwaj@ienergizer.com Timing : Monday to Saturday, 2:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Refer your friends or share the details for more opportunities!

* Provide guidance * Delegate work * Coach team members * Communicate * Motivate * Evaluate performance

Job Title: Customer Service Team Leader Location: Gurugram Sec-32, Work from Office Company: Advatix Reports To: Customer Service Manager / Operations Manager Shifts- US Shift (Night Shift) Excellent Communication Skills Immediate Joiner only. Interested folks can share their CV- Hkaur2@advatix.com Call- 8448778081 Position Summary: We are seeking a dynamic and results-driven Customer Service Team Leader to guide and support a team of Customer Service Representatives (CSRs) in delivering exceptional customer experiences. The ideal candidate will be a natural leader, skilled communicator, and problem-solver with a strong understanding of logistics and service excellence. Key Responsibilities: Lead, mentor, and develop a team of customer service representatives to achieve performance targets and service standards. Monitor team performance through KPIs, including response time, resolution rate, CSAT, and quality assurance metrics. Handle complex or escalated customer issues with professionalism and a solutions-oriented approach. Conduct regular team meetings, performance reviews, and training sessions to ensure continuous improvement. Collaborate with cross-functional teams (operations, logistics, IT) to streamline processes and resolve systemic issues. Provide accurate reporting and insights to management, highlighting trends, challenges, and opportunities. Maintain up-to-date knowledge of company products, systems, and procedures to guide the team effectively. Ensure adherence to company policies, procedures, and compliance standards. Qualifications: Bachelor's degree in business, Communications, Supply Chain, or a related field preferred. 3+ years of experience in customer service, with at least 1-2 years in a team lead or supervisory role. Experience in logistics, eCommerce, or supply chain environments is highly desirable. Strong leadership and coaching skills with a passion for team development. Excellent verbal and written communication skills. High proficiency with customer service tools and platforms (e.g., Zendesk, Salesforce, Freshdesk). Ability to manage time, prioritize tasks, and thrive in a fast-paced environment.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Hiring for Team Leader Process type - Customer Service Process Experience required - 1-4 years of experience in team leader position Comms- Excellent comms required Must be aware about KRA and KPI'S. Must be aware about attrition and shrinkage. Salary upto 5.5 lpa Immediate Joiners required. Interested candidates call or whats app your CV to HR over - 7827292832

Role & responsibilities Ensure seamless stock flow and maintain inventory accuracy across systems. Monitor, manage, and optimize inventory levels to prevent shortages or overstocking. Conduct regular inventory audits and resolve discrepancies swiftly. Coordinate with procurement and vendors for timely stock replenishment. Prepare and analyze inventory reports for actionable business insights. Implement best practices in inventory control to enhance operational efficiency. Maintain accurate documentation of stock movements and transactions. Collaborate with teams to optimize storage and streamline inventory processes. Track shipments and ensure compliance with company inventory policies. Support strategic planning through data-driven inventory management. Lead, manage, and develop the inventory team to achieve operational excellence. Oversee reverse logistics / returns handling processes to ensure efficiency and accuracy. Utilize and manage SAP software for inventory control, reporting, and process optimization. Preferred candidate profile Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. Minimum 5-7 years of experience in store inventory management or supply chain operations. Familiarity with inventory management tools and techniques. Why You'll Love It Here: Competitive compensation package, up to 6 LPA, commensurate with experience. Work in a collaborative environment alongside a visionary team committed to making a meaningful impact. Lead diverse, innovative projects that tap into your creativity & expertise. Comprehensive Mediclaim Coverage and Term Insurance for your well-being. Robust Employee Reward Policy. Enjoy half-day Saturdays for a better work-life balance. Participate in weekly engagement and professional development programs. Benefits from the Employee Referral Rewards Program. Ready to Apply? Send your resume to hr@orthoimplantsindia.com or WhatsApp us at +91 82380 34256.

Role & responsibilities Ensure seamless stock flow and maintain inventory accuracy across systems. Monitor, manage, and optimize inventory levels to prevent shortages or overstocking. Conduct regular inventory audits and resolve discrepancies swiftly. Coordinate with procurement and vendors for timely stock replenishment. Prepare and analyze inventory reports for actionable business insights. Implement best practices in inventory control to enhance operational efficiency. Maintain accurate documentation of stock movements and transactions. Collaborate with teams to optimize storage and streamline inventory processes. Track shipments and ensure compliance with company inventory policies. Support strategic planning through data-driven inventory management. Lead, manage, and develop the inventory team to achieve operational excellence. Oversee reverse logistics / returns handling processes to ensure efficiency and accuracy. Utilize and manage SAP software for inventory control, reporting, and process optimization. Preferred candidate profile Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. Minimum 5-7 years of experience in store inventory management or supply chain operations. Familiarity with inventory management tools and techniques. Why You'll Love It Here: Competitive compensation package, up to 6 LPA, commensurate with experience. Work in a collaborative environment alongside a visionary team committed to making a meaningful impact. Lead diverse, innovative projects that tap into your creativity & expertise. Comprehensive Mediclaim Coverage and Term Insurance for your well-being. Robust Employee Reward Policy. Enjoy half-day Saturdays for a better work-life balance. Participate in weekly engagement and professional development programs. Benefits from the Employee Referral Rewards Program. Ready to Apply? Send your resume to hr@orthoimplantsindia.com or WhatsApp us at +91 82380 34256.

Swiggy is an Indian online food ordering and delivery platform. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 500 Indian cities as of September 2021.In August 2020, Swiggy launched its instant grocery delivery service called Instamart using a network of dark stores. In early 2021, the company closed Swiggy Stores and expanded its operations under Instamart. Responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. Qualifications Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. Benefits and Perks: Monthly Incentives. Medical Benefits

DEALSHARE Job Title: Associate Director Operations (Dark Store) Location: JAIPUR Department: Operations Reports To: Director of Operations Company Overview: A fast-growing Omni Channel Retailer, DealShare is a platform for multi-category consumer products focused on the 'Bharat' Customers. Our Core Proposition Is Around Savings for our customers and ensuring lowest Prices for them. In This journey we also empower home grown and regional brands helping them to reach masses. Our product catalogue includes fruits & vegetables, grocery items, beauty & wellness, baby care, pet care, fashion accessories, electronics, home dcor etc. We are operational in Major markets in North and East India Like Delhi-NCR, UP , Rajasthan and West Bengal. We are a Unicorn backed by Marque Investors like Tiger Global, Alpha Wave, West Bridge Capital and we have secured Funding of Total ~400Million USD since Inception. Come, build for Bharat, and challenge yourself in the process. Learn new skills, hone existing ones and grow with the company. To Experience our app Visit- https://dealshare.onelink.me/bCDs/7hppwjzg As Associate Director Operations (Dark Store), you will own the performance, efficiency, and operational excellence of a cluster of dark stores. You will lead multi-functional teams to ensure high service levels, optimal inventory management, process standardization, and cost-efficiency across stores. The ideal candidate is a strategic thinker with deep operational experience, a data-driven mindset, and a passion for execution at scale. Key Responsibilities 1. Operations Management Lead the end to end operations of multiple dark stores across Jaipur/Rajasthan region. Drive SLA adherence, fulfillment rates, store uptime, and last-mile readiness. Ensure compliance with SOPs and safety protocols across all operational touchpoints. 2. Team Leadership Manage, mentor, and grow a team of Regional Operations Managers, Store Managers, and Ops Associates. Build a high-performance culture through KPI tracking, coaching, and continuous feedback loops. 3. Efficiency and Process Optimization Identify and implement process improvements for picking, packing, dispatch, and replenishment workflows. Collaborate with the central process excellence and automation teams to roll out scalable solutions. 4. Inventory & Supply Chain Coordination Partner with inventory planning, procurement, and category teams to ensure in-stock rates and availability. Monitor shrinkage, wastage, and pilferage, and implement controls to minimize losses. 5. Technology Integration Leverage dashboards, order management systems, and warehouse management systems to enhance visibility and decision-making. Identify opportunities for tech automation and liaise with product teams for implementation. 6. Stakeholder Collaboration Work closely with central ops, last-mile delivery, customer experience, and HR teams to ensure seamless operations. Provide feedback loops to business, product, and tech teams based on on-ground insights. Qualifications & Experience 812 years of experience in operations, supply chain, or fulfillment roles (preferably in e-commerce, FMCG, or Q-commerce). Proven track record of managing multi-location operations and large on-ground teams. Strong analytical and data interpretation skills; proficiency in Excel, Google Sheets, and dashboards. Why Join Us? Be part of the team thats building the future of quick commerce. Solve complex operational challenges at scale. Work with a passionate, driven, and collaborative team. Competitive compensation and performance-linked rewards.

Location - Forum Falcon Mall, Bangalore PRIMARY RESPONSIBILITY AREAS To ensure the delivery of operational and sales plans in the store. To ensure adherence to compliance requirements in all areas of operational activity, brand standards, company policies and procedures Monitor, review and ensure all KPIs of the store staff are met on on-going basis. Managing and making sure that the correct mix of merchandise is available at the store. To work with internal departments effectively to ensure smooth operations at the store. Create window and wall displays, developed visual marketing skills and strategies. Restock inventory every month and review cash operation data to verify proper replenishment. Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards. Share information, ideas, and suggestions to accomplish mutual goals. Development of team members Dealing well with different viewpoints as part of a (multidisciplinary) team. Optimize hiring of manpower in line with the business plan. Training the current staff according to their requirements. To ensure knowledge sharing and best practices. Create talent pipeline for store staff. Customer Relationship Management. Driving sell through and inventory efficiency Competition tracking Discount management KEY PERFORMANCE INDICATORS Sales Operations & Profitability Daily, weekly, and monthly sales plan in the store. Sales Analytics, Inventory Analytics, Customer Engagement Analytics QUALIFICATIONS AND EXPERIENCE REQUIREMENTS Qualifications - Graduate/Postgraduate Skills required - Business acumen, good communication skills (well versed with the regional languages), people management, strong analytical skills, timebound.

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

TEAM LEADER || INTERNATIONAL BPO || Bangalore and Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Bangalore and Gurgaon Gurgaon CTC - Up to 12 LPA Bangalore CTC - Up to 8 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 years experience in Sales (Preferably for lending products) Excellent communication skills (verbal and written) Should be aware about lending concepts. Should have good interpersonal skills. Self-motivated and a self-starter Should have good knowledge of MS office. Should have good presentation skills. Should have problem solving and decision-making skills Office Address: Bangalore: #36, HM ASTRID,2ND & 3RD FLOOR, NEAR MINERVA CIRCLE, JC ROAD, BANGALORE, 560002. Kolkata: Poonawalla Fincorp, Smart works Victoria Park 9, Victoria Park, GN 37/2, GN Block,7th Floor, Sector V, Bidhannagar, Kolkata, West Bengal 700091 Delhi: Plot no 11, 5th floor, Prem Dohil sadan, Rajendra Place, New Delhi - 110008

HR Name: Srujan Devabhaktuni Contact : 8008286655 Email Id: Srujan.devabhaktuni@marketstar.com Role: Team Lead. Experience: 3+ Years Location: Hyderabad About the Client: A technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, our client builds products and services to help businesses innovate, grow, and reach more customers. the focus is on building infrastructure for local commerce, enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers. Role and Responsibilities: Driving client KPIs Stakeholder Management Maintaining Attrition & Shrinkage of the team Performance Management Handling customer complaints and resolving issues that employees are not authorized to handle on their own Dealing with schedule changes, employee call-ins, and other staffing issues. Filling in for absent employees as needed to ensure the smooth operation of the business. Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks. Delegating tasks to employees. Keeping day-to-day activities organized. Recruiting and interviewing new hires. Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly. Training employees in proper safety procedures and providing training updates as needed. Conflict Management - Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment. Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts. Preferred Skills and Requirements: Minimum 3-years of Team Lead experience on papers is mandate Proven work experience as a team leader or supervisor. In-depth knowledge of performance metrics. Good PC skills, especially MS Excel. Excellent communication and leadership skills. Organizational and time-management skills. Decision-making skills. Graduate in any stream. Sense of ownership and pride in your performance and its impact on the companys success. Critical thinking and problem-solving skills. On-the-job training. Confidence and skillful negotiating skills. Strong organizational skills to give the team direction. Critical Competencies: Attention to detail. 2 years minimum on people manager role. Strong Communication Skills. Leadership Motivation Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility.We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success