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5.0 - 9.0 years
4 - 6 Lacs
bangalore rural, bengaluru
Work from Office
Job title: Department Manager Experience: Minimum 5 Years Location: Bangalore / Rural Bangalore Industry Preferences: QSR, Manufacturing, Hospitality, Cinema, Entertainment, FMCG Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compli...
Posted 2 weeks ago
4.0 - 9.0 years
3 - 6 Lacs
udupi
Work from Office
Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...
Posted 2 weeks ago
3.0 - 8.0 years
3 - 6 Lacs
chennai
Work from Office
Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...
Posted 2 weeks ago
3.0 - 8.0 years
3 - 6 Lacs
bengaluru
Work from Office
Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...
Posted 2 weeks ago
1.0 - 3.0 years
1 - 5 Lacs
chennai
Work from Office
Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performa...
Posted 2 weeks ago
3.0 - 4.0 years
3 - 5 Lacs
bengaluru
Work from Office
Hiring Sales Team Leader (2–4 yrs exp, no freshers). Lead & motivate sales team, drive sales, manage targets, ensure high productivity, and achieve business goals. Required Candidate profile Graduate with 2–4 yrs in sales, proven team leadership, target-driven, strong communication & negotiation skills. Freshers not eligible.
Posted 2 weeks ago
8.0 - 10.0 years
9 - 13 Lacs
gandhinagar, ahmedabad
Work from Office
Job title: Assistant Store Manager Experience: 8-10 yrs Location: Ahmadabad/ Gandhinagar ,Gujarat Age-34 years(Max) Industry: Hospitality / QSR/ Manufacturing/ Cinema/ Fast-food/ Hotel & Restaurant Roles and Responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores oper...
Posted 2 weeks ago
6.0 - 10.0 years
4 - 6 Lacs
gandhinagar, ahmedabad
Work from Office
Job title: Department Manager Experience: 6-10 yrs Location: Ahmadabad, Gujarat Age-32 years(Max) Industry: Hospitality / QSR/ Manufacturing/ Cinema/ Fast-food/ Hotel & Restaurant Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compl...
Posted 2 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
tumkur
Work from Office
Responsibilities: STORE MANAGER * Oversee store operations: inventory management, customer service, sales goals * Manage retail store: showroom setup, stock control, loss prevention. Contact 8850614047 Provident fund Health insurance
Posted 2 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
jharkhand
Work from Office
1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Strong in Analytics', Business Knowledge Perks and benefits Accommodation and Fooding
Posted 2 weeks ago
4.0 - 9.0 years
3 - 5 Lacs
pune, maharashtra, india
On-site
Role Overview We are hiring a Team Leader with proven experience in managing teams within the BFSI Voice Process domain (Banking, Financial Services, and Insurance). The ideal candidate will be responsible for driving team performance, managing KPIs, and ensuring process excellence by implementing quality tools and customer satisfaction frameworks. Key Responsibilities Supervise and lead a team of customer service agents handling BFSI voice processes Monitor team performance to achieve KPIs like AHT, NPS, CSAT, shrinkage, and attrition Conduct regular coaching, feedback sessions, and performance evaluations Implement and utilize 7 QC tools and BQM (Business Quality Management) for quality en...
Posted 2 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
bengaluru
Work from Office
TL for Outbound Voice Process Monitor team performance , ensure SLA are met. Monitoring daily operations KPIs for the team Managing escalations and resolving complex issues Conducting training sessions for new hires Problem-solving capabilities Required Candidate profile Ensuring effective communication within the team Reporting progress to higher management Strong communication skills and interpersonal skillsAdherence to company policies and client requirements
Posted 2 weeks ago
3.0 - 4.0 years
3 - 5 Lacs
bengaluru
Work from Office
Hiring Sales Team Leader (2–4 yrs exp, no freshers). Lead & motivate sales team, drive sales, manage targets, ensure high productivity, and achieve business goals. Required Candidate profile Graduate with 2–4 yrs in sales, proven team leadership, target-driven, strong communication & negotiation skills. Freshers not eligible.
Posted 2 weeks ago
5.0 - 8.0 years
6 - 8 Lacs
gwalior, bikaner
Work from Office
Role & responsibilities : Ensuring Store profitability Merchandise management Like to like Business growth Employee motivation & retention Sales target Vs Achievement Analysis competitive market and growth in market share Identifying New program plans for BTL and conversion of business New customer conversion and Conversion of Dormant customers Delivering customer ordered product on time Rotation of stock and Identification as per optimum stock Analysis report submission Ensuring no SOP violation cases in audit Succession Planning Training and Development of the internal staff Preferred candidate profile
Posted 2 weeks ago
10.0 - 15.0 years
13 - 16 Lacs
noida
Work from Office
Role & responsibilities Partner with business leaders and operations teams to understand workforce needs and provide HR solutions. Manage end-to-end employee lifecycle activities onboarding, confirmations, transfers, and exits. Drive employee engagement initiatives to build a positive and inclusive workplace culture. Act as the first point of contact for employees regarding HR policies, grievances, and queries, ensuring timely resolution. Support performance management processes goal setting, mid-year reviews, appraisals, and career development plans. Partner with L&D team to identify training needs and facilitate skill enhancement programs. Collaborate with recruitment teams to support tale...
Posted 3 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
gurugram
Work from Office
We are looking for a Team Lead who can drive operational excellence, manage performance metrics, and lead a team of chat support executives to deliver outstanding customer experience. The role requires hands-on experience in managing KPIs such as AHT, CSAT, Attrition, and SLA adherence in a fast-paced BPO environment. Key Responsibilities: Lead, coach, and manage a team of chat/email support executives to meet business goals and KPIs. Ensure AHT (Average Handling Time) , CSAT (Customer Satisfaction Score) , FCR (First Contact Resolution) , and SLA (Service Level Agreement) targets are consistently met. Drive initiatives to reduce attrition and improve employee engagement and retention. Monit...
Posted 3 weeks ago
5.0 - 10.0 years
7 - 10 Lacs
gurugram
Work from Office
Job description Job Title: Operations Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 2-5 Years as a Operation Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving t...
Posted 3 weeks ago
12.0 - 21.0 years
15 - 22 Lacs
navi mumbai
Work from Office
So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...
Posted 3 weeks ago
4.0 - 9.0 years
4 - 6 Lacs
navi mumbai
Work from Office
We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
jharkhand
Work from Office
1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Strong in Analytics', Business Knowledge Perks and benefits Accommodation and Fooding
Posted 3 weeks ago
6.0 - 11.0 years
7 - 13 Lacs
vijayawada, visakhapatnam, hyderabad
Work from Office
Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Maintaining inventory and merchandising standards Driving sales and profitability Ensuring exceptional customer service Managing administrative tasks and store budgets To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time. Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Of...
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
bengaluru
Work from Office
We are seeking a highly skilled Retail Operations Manager to join our team at Titan. As the Retail Operations Manager, you will be responsible for overseeing all aspects of retail operations within our jewellery division. Your primary focus will be on ensuring the smooth and efficient running of our retail stores, optimizing sales performance, and maintaining high levels of customer satisfaction. Key Responsibilities: - Develop and implement strategies to improve retail operations efficiency - Monitor and analyze sales performance data to identify areas for improvement - Train and mentor retail staff to deliver exceptional customer service - Collaborate with other departments to ensure seaml...
Posted 3 weeks ago
2.0 - 5.0 years
5 - 9 Lacs
pune
Work from Office
About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Spring Boot, Java Enterprise Edition Good to have skills : Deployment Management, Architectural Design Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the applications are al...
Posted 3 weeks ago
3.0 - 8.0 years
3 - 6 Lacs
jaipur
Work from Office
Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...
Posted 3 weeks ago
1.0 - 6.0 years
4 - 7 Lacs
bengaluru
Work from Office
About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...
Posted 3 weeks ago
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