963 Shrinkage Control Jobs - Page 5

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and attendance dashboards for management reviews. Process Improvement : Implement team-level initiatives to enhance productivity , reduce attrition , and boost employee morale . Compliance & Standards : Ensure strict adherence to company policies and client expectations .

Job description Key Responsibilities -Lead, coach, and motivate a team of sales executives to achieve and exceed sales targets. -Drive revenue growth by developing and implementing effective sales strategies. -Monitor team performance and provide guidance, training, and support where needed. -Handle escalations and assist team members in closing key deals. -Analyze sales reports, market trends, and customer feedback to optimize performance. -Ensure team adherence to company policies, sales processes, and compliance guidelines. -Collaborate with senior management to forecast sales, plan campaigns, and achieve business goals. Requirements -At least 1 -2 years in a leadership/ supervisory role. -Strong background in direct sales / inside sales / B2C / B2B sales (depending on industry). -Fluency in Tamil, English (spoken essential; written an advantage). -Excellent leadership, negotiation, and interpersonal skills. Please contact below Hr or emial resume- pinkyy@eosglobe.com Pinky Yadav Hr Manager-7977519951

Details : Must have exeprience as a Team Lead of 1 Year on papers. Experience in banking collections and dialer is required. 6 days working. 1 rotational off.

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Key Responsibilities: Loan Application Processing: Receive, verify, and process retail loan applications and related documents as per company guidelines. Data Entry & Validation: Accurately enter customer and loan information into the system, ensuring data integrity and consistency. Documentation Compliance: Check loan application documents for completeness and compliance with internal policies and regulatory requirements. Coordination: Liaise with sales teams, credit teams, and other stakeholders to resolve queries and ensure smooth processing of loan applications. Customer Communication: Assist in communicating with customers regarding documentation status, clarifications, or additional requirements. Quality Checks: Perform quality control on processed applications to minimize errors and discrepancies. Reporting: Maintain records and generate operational reports related to loan application processing and pending tasks. Process Improvement: Suggest process enhancements to improve operational efficiency and customer experience.

We are an FMCG company engaged in B2B distribution. We are looking for a dynamic and result-oriented Assistant Manager Operations to manage and streamline our operations across the Patna cluster. The role involves managing end-to-end operations, ensuring smooth supply chain functioning, and leading a team to deliver operational excellence. Key Responsibilities Oversee daily operations for grocery distribution. Manage inventory control , stock accuracy, and timely replenishments. Ensure efficient route planning and timely deliveries across 67 locations under Patna cluster. Lead and motivate the operations team to achieve business targets and maintain high productivity. Monitor manpower deployment and reduce attrition through effective engagement. Ensure compliance with SOPs, quality, and safety standards. Regularly review operational performance and provide reports to management. Coordinate with cross-functional teams to resolve escalations and improve service levels. Travel within the cluster to monitor and support operations on ground. Key Requirements Graduate/Postgraduate with minimum 7 years of experience in FMCG B2B operations. Must have hands-on experience in Fulfilment Center (FC) operations – preferably in grocery. Strong knowledge of inventory management, route planning, and team management. Excellent problem-solving, communication, and leadership skills. Ability to manage multiple locations efficiently. Willingness to travel across assigned cluster locations. Immediate joiner will be given preference.

ABFRL is looking for Department Manager Ald to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

THE SLEEP COMPANY Responsibilities: STORE MANAGER * Oversee store operations: inventory management, customer service, sales goals * Manage retail store: showroom setup, stock control, loss prevention. Contact 8850614047 Provident fund Health insurance

https://youtu.be/C1xYLNeg8WE Title – Store Manager Reporting to – Area Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focusDriving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Sales: Set sales goals, design strategies to meet them, and analyze sales data Inventory: Monitor inventory levels, conduct stock assessments, and maintain optimal stock levels Budgeting: Plan budgets, authorize expenditures, and monitor revenues

Job description Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimize use of Equipment's. Strict follow on the Hygiene standards which are prescribed by the company to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Restaurant manager/ Assistant Manager or similar experience in a reputed QSR brand, Managers with minimum 5-10 years of working experience with QSR

Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff.

Roles and Responsibilities Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales planning, inventory management, and visual merchandising to drive business growth. Develop and implement strategies to control shrinkage and reduce losses. Lead a team of retail staff members, providing guidance on product knowledge, customer service standards, and performance expectations. Ensure compliance with company policies, procedures, and regulatory requirements. Interested can share resumes to WhatsApp - 7760215722 [No calls] Desired Candidate Profile 5-8 years of experience in store management or related field (opticals preferred). Strong understanding of store operations, including sales planning, stock management, and visual merchandising. Excellent team handling skills with ability to motivate teams towards achieving targets. Proficiency in controlling shrinkage through effective loss prevention measures.

As a Commercial & Material Manager for the Store, you will be responsible for efficiently managing all Commercial & Material activities to ensure seamless store operations. Your primary tasks will include overseeing inventory transactions and cash management. To excel in this role, you should have a Graduation or Post Graduate degree. Your key responsibilities will involve ensuring stock replenishment for best-selling Accessories, maintaining compliance with zero billing errors, managing consumable postings, and raising STOs as needed. You will be expected to achieve SIT compliance without delays exceeding 5 days, keep MBLB under 0.50 Lacs for over 21 days, maintain zero defective stock, and ensure Global PI Shrinkage is at or below 0.1%. Additionally, you must comply with Auto PI and SLOC corrections, track and resolve negative inventory issues, and handle petty cash expenses and EDC batch settlements efficiently. As part of your duties, you will be required to manage store operations, demonstrate leadership qualities, and maintain proper inventory management, shrinkage control, and adherence to merchandising layouts. Monitoring utility readings, processing bills on time, and auditing planograms for process compliance will also be essential aspects of your role. Key performance indicators for this position will include Service Quality scores, VOC, customer appreciations, Store Profitability improvement, Defective Management, Sloc hygiene, publishing stock reports, and EOL audits. To succeed in this role, you should possess functional competencies in Operational Effectiveness, Finance Management, Analysis and Problem Solving, and Results Orientation. Additionally, your behavioral competencies should include Soft Skills, Grooming, Result orientation follow-ups Skills, Coordination Skills, Teamwork, and Communication Skills encompassing Verbal, Non-Verbal, and Language proficiency.,

TEAM LEADER / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO (Mandate) Must have Worked in to INTERNATIONAL BPO Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

TEAM LEADER || INTERNATIONAL BPO || On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - GURGAON CTC - Up to 12.5LPA Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

TEAM LEADER || INTERNATIONAL BPO || GURGAON OR BANGALORE On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For Gurgaon or Bangalore CTC - Up to 12.5LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Key Responsibilities -Lead, coach, and motivate a team of sales executives to achieve and exceed sales targets. -Drive revenue growth by developing and implementing effective sales strategies. -Monitor team performance and provide guidance, training, and support where needed. -Handle escalations and assist team members in closing key deals. -Analyze sales reports, market trends, and customer feedback to optimize performance. -Ensure team adherence to company policies, sales processes, and compliance guidelines. -Collaborate with senior management to forecast sales, plan campaigns, and achieve business goals. Requirements -At least 2 -9 years in a leadership/ supervisory role. -Strong background in direct sales / inside sales / B2C / B2B sales (depending on industry). -Fluency in Malayalam, Hindi, Tamil, Telugu ,Kannada English and Marathi (spoken essential; written an advantage). -Excellent leadership, negotiation, and interpersonal skills. -Strong analytical and problem-solving abilities with a results-oriented mindset. -Ability to work in a fast-paced, target-driven environment. Qualifications - HSC/Graduate Shift time - Day shift Contact below :- HR - Aryan Janrao mob - 9767553556 HR Manger - Pinky Yadav mob - 7977519951 email - pinkyy@eosglobe.com

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14PA based on Last CTC and Experience Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18PA based on Last CTC and Experience Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

SUMMARY Greetings, Excellent Opportunity for Candidates!! Leading Apparel Brand is hiring for Retail Associate Apply Now Hyderabad Minimum- 12th Pass The age will be between 18 and 28 years. Job Responsibilities: - Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar - codes Maintain Carton free floor Adherence to plan - o - gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements - Minimum- 12 th pass - Age-18-28 years -Both Female and Male are eligible -6 days working (week off between Monday to Thursday Any day) Benefits Salary- 13570 Stipend

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Note : Interested candidate can come for walk In Interview at below mentioned address or may send their resume on ritu.kumari@hdbfs.com Address : C-23, HDB Financial, 3rd Floor, Sector 58, Noida, UP, 201301

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Mumbai An exciting opportunity awaits candidates at a leading apparel brand in Mumbai. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement Meet set sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Fold garments and stack them appropriately Cube sizes and use hangers correctly Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Minimum 12th pass Age between 18 and 28 years Both male and female candidates can apply 6 days working (week off between Monday to Thursday, any day) We are looking for enthusiastic individuals who are passionate about delivering exceptional customer service and achieving sales targets. If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply now! Benefits Salary- 15246 Stipend

Swiggy is an Indian online food ordering and delivery platform. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 500 Indian cities as of September 2021.In August 2020, Swiggy launched its instant grocery delivery service called Instamart using a network of dark stores. In early 2021, the company closed Swiggy Stores and expanded its operations under Instamart. Responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. Qualifications Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. Benefits and Perks: Monthly Incentives. Medical Benefits

Swiggy is an Indian online food ordering and delivery platform. Founded in 2014, Swiggy is headquartered in Bangalore and operates in more than 500 Indian cities as of September 2021.In August 2020, Swiggy launched its instant grocery delivery service called Instamart using a network of dark stores. In early 2021, the company closed Swiggy Stores and expanded its operations under Instamart. Responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. Qualifications Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. Benefits and Perks: Monthly Incentives. Medical Benefits