963 Shrinkage Control Jobs - Page 10

As a Financial Associate, your primary responsibility will be to achieve the revenue and profit targets set for the store. You will be required to monitor and control expenses efficiently through the day-to-day operations of the store. Controlling shrinkage and implementing strategic plans to maximize sales are crucial aspects of this role to meet or exceed the budget expectations. This is a full-time, permanent position with benefits including health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is during the day shift, and proficiency in English is preferred for effective communication. In addition to the base salary, performance bonuses and yearly bonuses are part of the compensation package. The work location is on-site, requiring your presence in person to effectively carry out your duties.,

Roles and Responsibilities Manage store operations, including inventory management, stock control, and visual merchandising. Oversee retail sales teams to achieve targets and improve customer satisfaction. Ensure efficient floor management, shrinkage control, and profitability of the store. Develop strategies to increase sales revenue through effective product placement and promotions. Maintain high standards of store appearance, cleanliness, and safety Interested candidates may share your resumes to Modugu.Ramya@ril.com or Anusha.D@ril.com

Role & responsibilities Lead and manage day-to-day store operations ensuring operational excellence. Drive sales and achieve store targets through effective team leadership and customer engagement. Ensure the store is merchandised according to brand standards and seasonal trends. Recruit, train, coach, and develop store staff to enhance productivity and performance. Monitor stock levels, coordinate with the warehouse, and ensure availability of key SKUs. Analyze sales trends and KPIs to develop action plans for business growth. Maintain high standards of visual presentation and hygiene across the store. Manage customer escalations and ensure positive customer experience. Ensure compliance with SOPs, audit standards, and safety regulations. Coordinate with the marketing team for local promotions and events.

About Paisabazaar.com Paisabazaar.com is Indias largest online marketplace for financial products. We help customers compare and choose the best financial products across categories like personal loans, home loans, credit cards, and more. With a strong digital presence and cutting-edge technology, we aim to simplify financial decisions for millions of Indians. Role Overview : Designation: Team Leader Product: Business Loan. Location: Delhi NCR/Guragon We are looking for a dynamic and motivated Assistant Sales Manager to lead a team of sales executives in the Home Loan segment under the Digital Channel. This role demands strong leadership, excellent communication skills, and a performance-driven mindset to meet and exceed sales targets. Key Responsibilities: Lead a team of home loan sales executives to drive business through digital leads. Monitor and track team performance on daily, weekly, and monthly KPIs. Train, mentor, and motivate team members to maximize productivity. Ensure smooth coordination with internal teams and lending partners. Handle escalations and ensure high customer satisfaction. Analyze sales data and provide actionable insights to improve conversions. Achieve individual and team sales targets consistently. Candidate Requirements: Minimum 2-5 years of experience in home loan sales or related BFSI sector. Experience in on roll team handling, where they have to handle on roll employees Strong understanding of home loan products and the digital lending ecosystem. Excellent communication and interpersonal skills. Self-motivated with a target-driven approach. What We Offer: Unlimited Incentives. Fast-track growth opportunities in a rapidly scaling fintech company. Exposure to India's leading digital financial platform. Dynamic and collaborative work culture. Why Work at Paisabazaar? Part of the listed fintech giant PB Fintech (NSE: POLICYBZR) Fast-paced work environment in India's booming digital finance space Focus on digital innovation , customer experience, and data-driven decision-making Opportunities in sales, marketing , and more. If you are passionate about sales, enjoy leading teams, and want to be part of India's leading digital lending platform Paisabazaar.com is the place for you! Apply now and be part of our high-performance sales team. If you're interested for this role, Share your updated CV: WhatsApp at: 8448684083. Mail: krishanswarnkar@policybazaar.com When you sharing the CV pls mention: (Subject: "Team leader - Location" & Product: Home Loan)

Dear All, We have opening for our Online Store Operations role for our Reliance Dark Store for Mumbai/Navi Mumbai location. Candidate those who are keen interested in career into Retail Store Operation can apply to us with your CV/Resume. Please mail to: ayaj.sheikh@ril.com Company: Reliance Retail Ltd. Format: Grocery Format- Online Dark Store Position Name: Store Manager Required - Any Graduation Job Description: 1. Handling day to day Store Operations and ensures maximum profitability for the store. 2. Maintains store staff by recruiting, selecting, orienting, and training employees. 3. Delineate and achieve financial objectives by achieving an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Plan and achieve margins to achieve bottom line. 4. Communicates, drives and utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance 5. Develop and maintain suitable measures and systems for controlling stock control, to ensure sufficient levels of stock at minimum stock holding and to keep write-off stock to a minimum. 6. Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; Competition mapping/benchmarking activities. 7. Manage end-to-end operations for the assigned department. 8. Monitor inventory levels; ensure timely stock replenishment and order accuracy. 9. Supervise and schedule department staff for maximum productivity and shift coverage. 10. Ensure proper product display, cleanliness, and adherence to food safety & hygiene norms. Address and resolve customer queries or complaints related to the department. 11. Conduct regular audits on expiry dates, damages, and pilferage. 12. Work closely with the store manager to optimize department performance and sales. Regards, Ayaj Sheikh HR TEAM RELIANCE RETAIL LTD.Role & responsibilities Preferred candidate profile

Dear All, We have opening for our Online Store Operations role for our Reliance Dark Store for Mumbai/Navi Mumbai location. Candidate those who are keen interested in career into Retail Store Operation can apply to us with your CV/Resume. Please mail to: ayaj.sheikh@ril.com Company: Reliance Retail Ltd. Format: Grocery Format- Online Dark Store Position Name: Department Manager - Night Shift Required - Any Graduation Job Description: 1. Handling day to day Store Operations and ensures maximum profitability for the store. 2. Maintains store staff by recruiting, selecting, orienting, and training employees. 3. Delineate and achieve financial objectives by achieving an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Plan and achieve margins to achieve bottom line. 4. Communicates, drives and utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance 5. Develop and maintain suitable measures and systems for controlling stock control, to ensure sufficient levels of stock at minimum stock holding and to keep write-off stock to a minimum. 6 . Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; Competition mapping/benchmarking activities. 7. Manage end-to-end operations for the assigned department. 8. Monitor inventory levels; ensure timely stock replenishment and order accuracy. 9. Supervise and schedule department staff for maximum productivity and shift coverage. 10.Ensure proper product display, cleanliness, and adherence to food safety & hygiene norms. Address and resolve customer queries or complaints related to the department. 11.Conduct regular audits on expiry dates, damages, and pilferage. 12. Work closely with the store manager to optimize department performance and sales. Regards, Ayaj Sheikh HR TEAM RELIANCE RETAIL LTD.

Job Description: Manage a team of 15 plus associates. Client Interaction (emails and telephone) Create and maintain performance and productivity reports on a daily basis. Communicate and work with all support departments to ensure the availability of infrastructure. Ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA"s are met for the process. Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify. associates who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels. Key Responsibilities areas (KRA"s): Responsible for overall and individual Team Productivity improvement on a monthly basis using the previous months productivity numbers as a benchmark for excelling in the coming month. Responsible for overall and individual Team Quality output improvement based on the internalbenchmarks and SLA"s agreed with the client for each process. Responsible for Talent retention - Attrition as per the norms specified by the division. Responsible for Quality of review improvement and certified by the client based on weekly review calls. Responsible for Team Motivation to hand Role & responsibilities Preferred candidate profile

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Can share resume at 8054935126

Experience: Minimum 1 years on paper experience required as Team Lead, International BPO experience required, Sales experience will be add on

Responsibilities Prepare detailed reports on buying trends, customer needs, and profit margins, and present these reports to company leadership Conduct annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improve Monitor inventory levels and order new items as needed Source, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training process Arrange promotional material and in-store displays Deliver exceptional customer service, ensuring high levels of customer satisfaction Undertake financial-planning tasks, including managing the store budget Skills and qualifications Strong communication and interpersonal skills Outstanding customer service skills Preferred qualifications Experience working in a retail environment, preferably in a Food/Hotel/QSR. In-depth knowledge of financial planning and office management Exp- 07-08 Years

Role & responsibilities Ensuring sales and margins as per agreed budgets. Training, motivating and managing performance of team members. Responsible for Visual Merchandising and mystery shopping scores at the store Establishing relations and networking with customers through high standards of customer service with a personalized approach Keeping updated on new products, brand developments and industry news. Ensuring that operations stay in accordance with SOPs & ICP. Be the administrative in-charge of the store. Preference - Candidates who have experience with Luxury Brands.

Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international and domestic customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Required Skills: Should have minimum 5+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Graduation is must. Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Ready to take the lead? Join our team and drive customer service excellence with your leadership and language skills! Please share your resume on - 9082299130

Hiring for sales Manger Roles and Responsibilities: Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting. Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations. Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality. ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desires Skills and Experience: Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable. Must have experience into b2c telesales for outbound sales process. Prior experience in managing large sales teams in a contact center environment. Familiarity with CRM tools and sales analytics platforms. Strong leadership and team management skills. Proven track record in B2C sales, tele-sales, and contact center operations. Ability to analyze data, solve problems, and drive performance improvements. Excellent communication (verbal & written) and interpersonal skills. High level of integrity, action orientation, and perseverance. Strong financial acumen and ability to manage & metrics. Ability to handle sales pressure, motivate teams, and drive results. What do we offer? Opportunity to earn good incentives Endless growth opportunity GMC Group Medical Coverage Group Personal Accident Insurance Gratuity Wellness Programs• Give back to society through CSR Continuous talent enhancement program Childcare facility Tax Saving flexi benefits. Interested Candidate can share their updated CV at sumankumari@policybazaar.com or WhatsApp - 9934827654

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Team Leader from International Voice process - ECommerce Pref. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Marketing - BTL activities 6- Strong in Analytics', Business Knowledge Required Candidate profile Candidate from large format fashion/fmcg Retail. Good in Communication & Presentable Must be Graduate. Age under 40 Willing to relocate Anywhere in Uttar Pradesh Perks and benefits Fooding+ Canteen Facilities

Role & responsibilities Responsible for daily sales, business operations and customer service Responsible for P & L of the store on a monthly, quarterly and yearly basis Responsible for recruiting, training, supervising and appraising staff Should be able to plan and managing costs as per the budgets Maintaining sales reports on daily, weekly and monthly basis Handling customer queries and complaints Overseeing pricing, inventory and stock control Should be able to maximize profit and control costs Ensuring compliance are adhered at all levels Coordinating with the Head Office Preferred candidate profile Preferred candidates with previous experience in store operations Should have good understanding on sales numbers and customer service techniques Should be proficient in Ms office Should have good communication skills Should have good people management skills Should have worked in retail industry

*************Radical Minds hiring for Team Leader - Travel************** They are responsible for coaching, mentoring, and motivating their team, as well as implementing and evaluating new processes and procedures. Team Leadership & Management: Inspiring and motivating: Creating a positive and collaborative work environment, fostering teamwork, and boosting team morale. Coaching and mentoring: Providing guidance, support, and training to team members to improve their performance and achieve their goals. Performance management: Monitoring team and individual performance against targets, identifying areas for improvement, and implementing action plans. Training and development: Conducting training sessions, providing feedback, and ensuring team members stay up-to-date on industry knowledge and best practices. Conflict resolution: Addressing and resolving any conflicts or issues that arise within the team. Sales & Customer Service: Customer relationship management: Ensuring exceptional customer service, handling inquiries, and resolving issues to maintain high levels of client satisfaction. Product knowledge: Staying updated on travel trends, destinations, and industry developments to provide expert advice to customers. Sales pipeline management: Managing leads and the sales pipeline to ensure a steady flow of business. Operational Tasks: Process implementation: Implementing new processes and procedures to improve efficiency and effectiveness. Reporting and analysis: Generating reports on team performance, analyzing data, and identifying areas for improvement. Compliance: Ensuring team members adhere to company policies and procedures, including those related to customer data security. Resource management: Effectively managing team resources to ensure smooth day-to-day operations. In essence, a Travel Team Leader acts as a bridge between management and the team, ensuring smooth operations, high performance, and excellent customer service. Address :- 108, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016 You can share your resume on :- 7678230426

We are looking for a skilled Branch Manager to lead our retail team in the BFSI industry. The ideal candidate will have 3-4 years of experience and be based in Equitas Small Finance Bank. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost customer satisfaction and loyalty. Lead, motivate, and train a team of sales professionals to achieve business goals. Build and maintain strong relationships with customers, colleagues, and stakeholders. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in retail management or a related field. Strong leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing situations. Excellent problem-solving and analytical skills with attention to detail. Strong understanding of BFSI industry trends and regulations. Ability to build and manage high-performing teams.

We are looking for a highly motivated and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, with a strong background in managing teams and driving business growth. Roles and Responsibility Manage and supervise a team of sales professionals to achieve business objectives. Develop and implement strategies to increase customer acquisition and retention. Build and maintain relationships with key stakeholders, including customers, partners, and internal teams. Analyze market trends and competitor activity to identify opportunities for growth. Monitor and control expenses to ensure profitability and efficiency. Collaborate with cross-functional teams to drive business development and expansion. Job Requirements Proven experience in branch management or a related field, with a minimum of 1 year of experience. Strong leadership and team management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling building strong relationships with customers and stakeholders. Ability to analyze data and make informed decisions to drive business growth. Strong problem-solving and decision-making skills, with the capacity to work under pressure. Experience in the BFSI industry, preferably in a similar role, is an advantage.

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

JOB DESCRIPTION- Cluster Manager Date: Version: 1.0Position Title: Cluster ManagerGrade: Reports to: City headFunction/BU: BB Now Sub Function: Warehouse and Front-End DeliveryCorporate/Region: RegionLocation: BB Now StoreContacts of this position: Internal: City Head, Store in charge, Shift Controller, Associates, Technology, IT infra, Projects, HR. External: Customers, Authorities, Landlord, Vendors for Service Maintenance Organogram: City head | Cluster Manager | Store in charge Job Description: Purpose: Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc. Responsible for ensuring recruitment and managing attrition with the help of DM-HR Manpower Planning Initiatives to improve efficiency Monitor and analyses the reports to achieve metrics Rewards and Recognition Coordination with Training team for new hiring as well as existing team Vendor management Delivery Partners and Security, House keeping Process Adherence Competition Tracking Work Environment and Safety Management DesignationNature of MetricsMetricsTargetWeightageMeasuresCluster ManagerCustomerCustomer Complaint of the Cluster0.65%20As per target setInternalIBNDzero15complaintsInternalStores P&L of the clusterAs per CP25As per CP V/s ActualsInternalStore Write-off + Stock Update 0.30%10Based on System BookingInternalOTD100%10On-time delivery as per cut-offInternalProcess Audit score of the cluster>90%20Central Process Audit Score Required Competencies: (Knowledge, Skills, Personal Attributes) Background Experience at supervisory role Work Experience 6-8 years with 1-2 years Experience at supervisory role Skills He/ She should possess the following competencies: Speaking, writing, and listening skills. Critical thinking, problem solving, and reasoning abilities. Supervising skills. Process know-how. P&L

PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043

Hi Dear , Job Seeker's We are hiring for Team Leader Position : Team Head /Lead Salary : 35,000 CTC /4.3 LPA Qualification : Graduation /PUC/Diploma Experience: Sales /BFSI / BPO Process: Banking Process Company : Alldigi Tech Location: Bangalore Experience Note : Should have Min 1 years of experience in handling a sales Team Location Note: BTM(SS Plaza) About the Role: We are hiring Team Leaders for a dynamic BPO Sales Process. The ideal candidate should have at least 1 year of experience in handling outbound/inbound sales teams within a BPO environment. This role requires strong leadership skills, sales expertise, and the ability to drive a team towards achieving business targets. Key Responsibilities: Team Management & Leadership: Supervise, mentor, and lead a team of BPO Sales Executives to achieve sales targets. Conduct daily team meetings, performance reviews, and sales coaching to enhance productivity. Provide regular feedback and training to ensure continuous improvement. Manage team attrition and shrinkage, implementing strategies to retain talent. Work towards increasing the team size and improving overall team efficiency. Sales & Performance Management: Drive sales of products/services, preferably in credit card sales or call center-based sales processes. Ensure sales teams meet or exceed KPI and KRA metrics. Monitor and analyze individual and team performance on a weekly and monthly basis. Operational Excellence & Compliance: Track and accurately update operational performance files for sales agents. Ensure compliance with company policies and quality standards. Effectively communicate information in a timely, accurate, and understandable manner to the sales team. Motivation & Strategy Development: Develop and implement strategies to enhance sales performance and customer engagement. Identify gaps in performance and create action plans for improvement. Collaborate with the management team to execute business growth initiatives. Qualifications & Skills: Education: Any Graduate/PUC/Diploma Experience: Minimum 1 year as a Team Leader in a BPO outbound/inbound sales process Industry Preference: Call Center / Banking Sales / Credit Card Sales / Outbound Telesales Skills: Strong team management & leadership skills Excellent sales and negotiation abilities Good knowledge of operational metrics, KRA, and KPI tracking Complete knowledge of Attrition, Shrinkage, and Team Expansion Ability to motivate and drive sales teams to achieve targets Strong communication and problem-solving skills Why Join Us? Competitive Salary + Performance-Based Incentives Career Growth Opportunities in the BPO & Sales Industry Target-Driven & Fast-Paced Work Environment Rotational Week Off for Work-Life Balance Leadership Role in a Rapidly Growing Organization Work Location In BTM Layout Contact for More Details: Sachin CM Talent Acquisition | Human Resources All Digital Tech 9902891932 What's app me:9535916308

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for Vashi This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance ) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic bpo Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: NAMRATA 8591217920 namrata.shinde@ext.icicilombard.com