Showroom Manager- Experience Center

Role Overview: You will be responsible for managing the day-to-day operations of the Experience Center in India, ensuring exceptional client satisfaction through comprehensive product showcasing and detailed explanations. Your focus will be on managing the facility to create a conducive environment for both clients and employees. Key Responsibilities: - Ensure consistent delivery of high-quality client service through various channels like phone, email, chat, and in-person interactions. - Act as a product expert, possessing comprehensive knowledge of all products and services offered. - Provide detailed explanations and demonstrations of products, addressing client inquiries and concerns. - Implement and maintain client satisfaction measurement systems such as surveys and feedback forms. Operational Management: - Oversee the daily operations of the Client Experience Center. - Effectively manage resources including staffing, technology, and budget. - Develop and deliver training programs to enhance team members" skills and knowledge, including in-depth product training. - Stay updated on industry best practices and emerging trends in client experience and product knowledge. Facility Management: - Manage and maintain the physical infrastructure of the center to ensure a safe, clean, and efficient environment. - Oversee facility maintenance, repairs, and upgrades. - Manage vendor relationships related to facility services like cleaning, security, and IT support. - Optimize the layout and design of the center to enhance client and staff experience, especially in product showcasing areas. Stakeholder Management: - Collaborate with other departments to ensure seamless client experience and accurate product representation. - Build and maintain strong relationships with key stakeholders. - Represent the Client Experience Center in internal and external meetings. Qualifications Required: - Masters in business administration, management, or a related field. - Minimum 8 years of experience in managing a client experience center with a focus on product showcasing, preferably in a premium segment. - Strong communication and interpersonal skills with excellent presentation abilities. - Proficiency in using client relationship management (CRM) software and other relevant tools. Additional Company Details: The organisation is a Japanese Multinational in the printing and imaging solution business with a significant presence in India. This role is for its newly built Experience Center located in Bangalore - Hebbal.,