Shift Manager

Job Description

A Shift Manager in a Quick Service Restaurant (QSR) in India is responsible for overseeing the daily operations of the restaurant during their assigned shift . This includes ensuring customer satisfaction, staff efficiency, and compliance with company standards and food safety regulations. They also act as a key support to the Restaurant Manager in leading the team and maintaining operational excellence. Key Responsibilities: Team Supervision: Managing and motivating team members, delegating tasks, and ensuring staff performance. Customer Service: Providing excellent customer service, handling customer complaints, and maintaining a positive dining experience. Operations & Inventory Management: Overseeing daily operations, maintaining inventory levels, and ensuring smooth workflow. Reporting: Preparing and submitting shift reports, including sales, customer feedback, and operational challenges. Food Safety: Ensuring adherence to food safety standards and hygiene protocols. Training: Assisting in the training and development of new staff members. Cost Control: Tracking daily costs and revenues, and identifying areas for potential cost savings. Maintaining Logbook: Maintaining accurate records of daily activities and any issues that arise. Shift Planning: Creating work schedules and assigning tasks to employees. Stock Management: Managing inventory levels, placing orders, and ensuring sufficient supplies. Skills Required: Strong leadership and communication skills. Excellent customer service skills. Ability to manage and motivate a team. Problem-solving and decision-making skills. Organizational and time management skills. Knowledge of food safety and hygiene standards. Inventory management experience. Basic computer skills. Experience in a QSR or food and beverage industry is preferred