Shift Incharge

Key Responsibilities:*

- *Team Management:*
- Supervise and lead a team of warehouse staff, drivers, and logistics personnel during the shift.- Allocate tasks effectively and ensure adherence to operational schedules.- Conduct performance assessments and provide coaching/training to team members to enhance performance.- *Operational Oversight:* - Oversee loading, unloading, and proper storage of goods in temperature-controlled environments.- Ensure timely dispatch and delivery of products as per schedule, adhering to customer timelines.- Monitor and maintain records of stock movement, temperatures, and delivery schedules.

Key Responsibilities:*

- *Team Management:*
- Supervise and lead a team of warehouse staff, drivers, and logistics personnel during the shift.- Allocate tasks effectively and ensure adherence to operational schedules.- Conduct performance assessments and provide coaching/training to team members to enhance performance.- *Operational Oversight:* - Oversee loading, unloading, and proper storage of goods in temperature-controlled environments.- Ensure timely dispatch and delivery of products as per schedule, adhering to customer timelines.- Monitor and maintain records of stock movement, temperatures, and delivery schedules.- *Quality & Safety Compliance:* - Ensure that all operations comply with safety, health, and environmental regulations.- Ensure products are handled in accordance with cold chain requirements to maintain quality and safety.- Conduct regular safety checks, and ensure that all staff adheres to safety protocols.

- *Problem Resolution:*
- Address operational issues such as delays, inventory discrepancies, or customer complaints.- Take corrective actions to resolve problems and minimize disruption to operations.- *Reporting:* - Maintain shift logs detailing operations, issues, incidents, and completed tasks.- Report key performance metrics (KPIs) and any challenges to the Operations Manager.- *Inventory Management:* - Ensure accurate stock counts and proper storage to avoid product spoilage.- Collaborate with the inventory team to manage stock rotation and maintain stock levels.

- *Customer Satisfaction:*
- Ensure high levels of service quality, timely deliveries, and effective communication with customers regarding any delays or issues.

- *Shift Handover:*
- Conduct shift handovers, ensuring all relevant information is passed on to the next shift team to ensure smooth continuity of operations.

*Required Skills & Qualifications:*

- *Education:*
- Bachelors degree in Logistics, Supply Chain Management, or related field (preferred).- *Experience:* - Minimum 2-3 years of experience in a warehouse/logistics operations role, with at least 1 year in a supervisory position.- *Knowledge & Skills:* - Strong understanding of cold chain logistics, warehousing, and distribution processes.- Excellent leadership and team management skills.- Strong problem-solving abilities and ability to work under pressure.- Knowledge of safety protocols and regulatory requirements in logistics.- *Communication:* - Strong verbal and written communication skills to interact with team members and management effectively.- *Technical Skills:* - Proficiency in warehouse management systems (WMS), MS Office Suite (Excel, Word), and basic inventory management software.

- *Quality & Safety Compliance:*
- Ensure that all operations comply with safety, health, and environmental regulations.- Ensure products are handled in accordance with cold chain requirements to maintain quality and safety.- Conduct regular safety checks, and ensure that all staff adheres to safety protocols.

- *Problem Resolution:*
- Address operational issues such as delays, inventory discrepancies, or customer complaints.- Take corrective actions to resolve problems and minimize disruption to operations.- *Reporting:* - Maintain shift logs detailing operations, issues, incidents, and completed tasks.- Report key performance metrics (KPIs) and any challenges to the Operations Manager.- *Inventory Management:* - Ensure accurate stock counts and proper storage to avoid product spoilage.- Collaborate with the inventory team to manage stock rotation and maintain stock levels.

- *Customer Satisfaction:*
- Ensure high levels of service quality, timely deliveries, and effective communication with customers regarding any delays or issues.

- *Shift Handover:*
- Conduct shift handovers, ensuring all relevant information is passed on to the next shift team to ensure smooth continuity of operations.

*Required Skills & Qualifications:*

- *Education:*
- Bachelors degree in Logistics, Supply Chain Management, or related field (preferred).- *Experience:* - Minimum 2-3 years of experience in a warehouse/logistics operations role, with at least 1 year in a supervisory position.- *Knowledge & Skills:* - Strong understanding of cold chain logistics, warehousing, and distribution processes.- Excellent leadership and team management skills.- Strong problem-solving abilities and ability to work under pressure.- Knowledge of safety protocols and regulatory requirements in logistics.- *Communication:* - Strong verbal and written communication skills to interact with team members and management effectively.- *Technical Skills:* - Proficiency in warehouse management systems (WMS), MS Office Suite (Excel, Word), and basic inventory management software.