Services Contract Management Analyst

Job Description

Hi All, Please find the below JD and let me know your interest with your updated profile ASAP. Position: Services Contract Management Analyst Location: Pune Role: Contract(Long Time) Relevant Experience: 8 +years Job Description : Job Title : Services Contract Management Analyst Contractor Position Reporting Line : Shared Services Manager, DIBU Integrated Operations Functional Lead : Global Services Contract Management Director, DIBU Sales Operations Meet our team Services Contract Management Team is a part of Digital Infrastructure Integrated Operations. Supports GEO Services Pre-Sales and Post-Sales activities during the development and tracking of services projects. Assists with project selling registration and set up via the Services Pricing Configuration system. Ensures relevant pricing details are completed, and approval workflows are followed. Reviews the project definition documents for completeness and accuracy. On contract win, generate the appropriate Statement of Work (“SOW”) documentation, both for the customer and external service providers, in line with the customer contract, legal and finance requirements. Complete process workflows through to the project set up team to initiate commencement of delivery. Reviews Project Change Control (“PCR”) documentation prior to Customer/Partner/Supplier signature. The team will also provide end user support in use of the Services Tools, escalating any application issues to the tools’ teams. As a central operations function, we also provide monthly Business and Process metrics reporting from the system. What you’ll be doing • Assisting Sales in Pre-Sales deal structuring, auditing pricing and project definition documentation to ensure the deal is both financially and contractually accurate. • Participating in country calls to ensure understanding of pending sales opportunities and provide user support. • Preparing SOW for signature by customer/resellers and suppliers as needed • Reviewing and approving the final customer/reseller PCR(s) for signature. • Submitting SOW for input into the Professional Services Automation tool to hand over the project to delivery. • Work to maintain service operating level agreements with the business, meeting agreed services levels. This role requires the analyst to work in the EMEA timezone working closing with Sales , Service Desk and other teams to collaborate on the BID review and approval process. What you bring to the team • Service-oriented, customer-focused culture with minimum 4 years of support and services experience. • Able to demonstrate some understanding of overall services business administration and contractual documentation; specialization in Finance, Business Administration or Contract Language will be an asset. • Business English mandatory, sound writing skills; additional language will be an asset. • Strong analytical and detail-oriented aptitude; a high degree of accuracy. • Reliable ability to interact effectively with a wide range of professionals. • Ability to work under pressure and meet tight deadlines with little supervision; experience in use of procedures and controls. • Proficiency in applications and tools usage, e.g. Microsoft Office, WORD, EXCEL skills; Customer Service/Professional Services systems will be an asset.