IT Systems Specialist

Primary Responsibilities:

This position will work on the following initiatives:

• Supporting and driving new WMS (Warehouse management system) and TMS (transport Management systems) implementations
• Supporting and driving IT system implementations.
• Supporting and driving digital transformation efforts as well as helping create the initiatives.
• Problem solving dynamic operational and/or systemic challenges.
• Documenting processes and support in training and implementation of the processes.
• Influencing change with continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies.
• Evaluating use of tools used by operators to ensure maximum ROI on investments.
• Develop reporting tools and KPIs to maximize visibility into trends of the business.
• Ad-hoc customer requests

This position is responsible for, but not limited to, the following:

• Lead new systems implementations and support existing customers with new requirements.
• Perform Level 1 and 2 Warehouse Management System (WMS) configurations.
• Technical writing of Business Requirement Documents (BRD), Standard Operating Procedures (SOP), IOPs, and creation of process maps.
• Train users on systems and processes.
• Manage, communicate, and resolve operational, process and systems issues.
• Pro-actively identify trends, process improvements and customer need and propose and implement solutions.
• Acts as a liaison for cross-functional support teams (Technical and Operations team) to achieve customer and company business objectives.
• Create and execute project plans crossing over several departments.
• Create measurable goals for projects and initiatives.
• Track progress throughout the projects and initiatives.

Qualifications:

• An engineering/ Computer Science/ Supply chain graduate with knowledge of WMS system(s)
• Implementation experience or WMS systems like Infor SCE, Exceed, JDA, SAP WMS, etc
• Experience with Infor WMS will be an added advantage.
• Knowledge on system interfaces, DB and SQL
• Knowledge of Supply chain Operations- Warehousing, Transportation
• Knowledge of MS Office products
• Ability to quickly learn new systems or software.
• Ability to write clear and concisely.
• Ability to approach all situations with tact, high emotional intelligence, diplomacy, and discretion.
• Strong communication skills, verbal and written.
• Customer focused.
• Adaptive to change and able to work well under pressure.
• Self-driven and motivated
• Organized.