ServiceNow Technical Lead/Solution Architect

Position:

Role Summary

ServiceNow Technical Lead

Key Responsibilities

Technical Development & Solution Design

• Serve as the

  lead ServiceNow developer

  on a cross-functional team delivering workflow and automation solutions across

  multiple ServiceNow modules

  .
• Must have hands-on experience in at least

  two or more modules

  , such as:
• ITSM
• INTEGRATIONS
• CSM
• ITOM
• ITAM / HAM / SAM
• ITBM
• GRC / IRM
• HRSD
• Custom Scoped Application Development
• Design, build, and enhance integrations with other enterprise systems using REST/SOAP, Integration Hub, or custom interfaces.
• Create and configure

  Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs

  , and advanced platform scripting.
• Develop reporting solutions including

  dashboards, performance analytics, KPIs

  , and operational metrics.
• Perform unit testing, integration testing, and support UAT cycles.
• Maintain system design documentation, architecture diagrams, and operational runbooks.

Frontend Leadership & Marketing/Presales Support

• Act as the

  technical lead in customer-facing engagements

  , including:
• Product demonstrations
• Feature walkthroughs
• Requirement translation
• Solution blueprinting
• Presales/marketing presentations
• Partner with product owners, business stakeholders, and presales teams to shape customer expectations and provide high-quality solution proposals.
• Translate business requirements into scalable technical architectures.

Team Leadership & Delivery Excellence

• Provide technical direction and mentorship to developers and administrators.
• Collaborate with project managers, process consultants, QA, and config teams to ensure end-to-end delivery alignment.
• Ensure projects are delivered

  on time, within budget, and with high technical quality

  .
• Support Agile ceremonies, contribute to user stories, and maintain clarity in acceptance criteria.

Required Skills & Qualifications

• ServiceNow Certified System Administrator (CSA)

  – Mandatory

• Certified Implementation Specialist (CIS)

  – At least one module

• Certified Application Developer (CAD)

  – Strongly preferred
• Strong hands-on experience in

  minimum two ServiceNow modules

  .