ServiceNow Technical Consultant

Hello Applicant,

We are hiring for ServiceNow Technical Consultant openings with a total experience of 4+ years.

Job Title:

Experience: 4+ yrs

Location: Noida, India (Hybrid/Remote)

About Us

Kloves Inc. is an Elite ServiceNow implementation partner with over 12 years of experience in delivering world-class workflow automation solutions to help companies in their digital transformation. As a nascent advisor with deep rich expertise across the ServiceNow ecosystem, we partner with companies in both the private and public to provide top-class solutions.

ServiceNow Technical Consultant

JOB RESPONSIBILITIES

ServiceNow Technical Consultant

• Support of the technical design activities related to application software, data, databases, packaged solutions and infrastructure components.
• Design, development and distribution of technical reusable components.
• Participates in the selection, acquisition, configuration and troubleshooting of packaged solutions and technical infrastructure components.
• Assists with gap analyses highlighting current state, future state, client needs, best practices and competition.
• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues.
• Participate on a team in a highly professional, customer-service environment supporting the ServiceNow platform.
• Able to take responsibility to ensure customer needs are met within a collaborative environment where work must be coordinated with technical teams and customers.
• Perform technical implementation of various ServiceNow modules.
• Support on-boarding efforts for new customers as well as maintenance and operational efforts for customers in production.
• Handle general updates and configuration changes/requests
• Communicate with technical staff and non-technical staff to ensure work meets technical requirements and customer business needs.
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Solution and provide requested enhancements to existing ServiceNow applications
• Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
• 3rd party software integrations with ServiceNow
• Advise functional and admin teams on design, development and overall ServiceNow best practices.
• Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs.
• Assists sales staff in identifying leads.

DESIRED SKILLS AND EXPERIENCE

• 3+ years of experience in ServiceNow implementations.
• 3+ completed full implementations.
• Ability to both configure and demonstrate solutions in the ServiceNow platform.
• Experience designing and implementing customer facing solutions leveraging involving enterprise software.
• Experience implementing and integrating enterprise software applications.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience in ServiceNow scripting using Javascript or Jelly including: Business Rules, Client Scripts, UI Actions, etc.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
• Excellent time management skills
• Logical and technical troubleshooting skills

EDUCATION AND CERTIFICATIONS

• Bachelor's degree or an equivalent combination of education and experience
• Bachelor's degree in business, computer science or related field (preferred)
• ITIL v2 or v3 Foundations Certification (preferred)
• ITIL v3 certification (highly desired)
• ServiceNow Certified Implementation Specialist (highly desired)
• Certified ServiceNow System Administrator (preferred)
• Certified ServiceNow Application Developer (preferred)