ServiceNow ITSM/ITOM with CMDB Lead Consultant

As a ServiceNow ITSM/ITOM with CMDB Lead Consultant at NTT DATA in Hyderabad, Telangana, India, your role will be pivotal in designing and implementing scalable, secure, and reliable ServiceNow solutions aligned with IT Service Management (ITSM) and IT Operations Management (ITOM) best practices. You will play a crucial role in defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability. Your key responsibilities will include: - Designing and implementing scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. - Translating business requirements into technical designs and architecture. - Developing roadmaps for platform expansion, ensuring alignment with business goals. - Leading the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.). - Implementing and optimizing ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB. - Defining governance processes, development standards, and technical best practices for the platform. - Establishing guardrails for platform performance, scalability, and maintainability. - Integrating ServiceNow with third-party systems and leveraging automation tools for streamlining workflows. - Collaborating with business stakeholders, process owners, and technical teams to align platform capabilities with business needs. - Staying up-to-date with ServiceNow's latest releases and features to drive innovation and enhance business outcomes. Required Skills and Experience: - 8+ years of experience with ServiceNow, with at least 4 years in an architect role. - Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance. - Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform. - Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping. - Experience with Event Management, Orchestration, and Cloud Management integrations. - Proven ability to design and document architectural solutions for complex business requirements. - Strong leadership and mentoring skills to guide technical teams. - Excellent communication and presentation skills, strong analytical and problem-solving abilities. Preferred Qualifications: - Certified ServiceNow System Administrator (CSA). - Certified Implementation Specialist (CIS) in ITSM and/or ITOM. - Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM). - Familiarity with Agile/Scrum methodologies. - Cloud infrastructure knowledge (AWS, Azure, or GCP). Join NTT DATA, a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Be part of our diverse team and robust partner ecosystem in over 50 countries, committed to helping clients innovate, optimize, and transform for long-term success. Visit us at us.nttdata.com.,