ServiceNow ITOM Developer and Tester

Role & responsibilities

• Discovery and Service Mapping -

  Implement and maintain

  ServiceNow Discovery

  across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise

  credentials, MID Servers

  , and

  probes/sensors

  to enable complete and accurate infrastructure discovery. Implement

  best practices

  for

  Discovery schedules

  ,

  data reconciliation

  , and

  CMDB data hygiene

  . Design, develop, and maintain

  Service Mapping patterns

  for custom and out-of-the-box applications..

• Event Management

  - Implement and configure

  ServiceNow Event Management (ITOM)

  capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g.,

  SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc.

  ) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping.

• Integration -

   Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM.

• Testing

  - Knowledge of test automation using ATF. Should be able to do Test Case Design, Test Planning and Test Strategies.   Understand the requirements, prepare test plans, test cases, execute & report. Ability to write test cases and test scenario, review, run and generate test reports

Preferred candidate profile

• 8+ years of experience in ServiceNow development.
• Experience in ATF testing.
• Candidate should have experience in Discovery and Service Mapping, ServiceNow Discovery, Event Management, Integration.
• Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyse discovery related issues (Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands)
• Experience with Integrating External Sources (Dynatrace, SolarWinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping.
• Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues.
• Experience in ServiceNow testing, conducts a wide range of quality-control tests and analyses results to ensure that software meets or exceeds specified standards and end-user requirements.
• Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
• Certification CIS Discovery, CIS Event Management or CIS Service Mapping, CIS AiOps