ServiceNow - Integration - UI Builder - Playbook

The opportunity

Were looking for Staff with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your key responsibilities

• Perform configuration and customization of the ServiceNow system, including the creation of workflows.
• Build service request fulfilment workflows based on customer requirements, including requests, request items, and tasks using workflows, UI actions, client scripts, business rules, etc.
• Utilize scripting tools and ServiceNow functionality to automate routine tasks.
• Execute integrations and process automation using Orchestration, Web Services, SOAP calls, etc.
• Gather specifications from business departments and deliver products/releases that meet the presented needs. Interpret business and functional requirements to develop technical specifications documentation.
• Load, manipulate, and maintain data between ServiceNow and other systems as needed.
• Collaborate with business liaisons to generate dashboards, home pages, performance analytics data collectors, and reports as required.
• Analyze and fully understand user stories and internal procedures to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
• Conduct system and integration testing with sample and live data.

Skills and attributes for success

• Have experience in Integrations with Third-Party tools.
• Should have experience in Playbook implementation.
• Integrating with internal and external applications and systems
• Worked on UI Builder and have experience in building custom ui
• Implementation experience on any of the following CSM, FSO.
• Implementation/Knowledge experience on TPRM and IRM.
• Knowledge on Dispute Management Systems.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• ServiceNow CSA Certification is must.
• Good to have CIS-CSM certification.
• Approximately 2 to 3 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow CIS certifications a plus