ServiceNow HAM Pro Developer

100% Remote Role

Permanent position

Job Title: ServiceNow HAM Pro Developer

Work timings

Experience Level

Required:

5+ years

ServiceNow HAM Pro

ServiceNow CMDB

operational playbooks

CSDM, ITIL v4

Strong analytical skills with experience using reports, dashboards, and Performance Analytics for asset data monitoring.

Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications

Hardware Asset Management (CIS-HAM)

CSA

ITIL 4 Foundation Certification

Procurement Systems, Intune, SCCM, or other asset data sources

Position Overview

Hardware Asset Management (HAM) Professional

The ideal candidate will possess strong functional and technical knowledge of ServiceNow's IT Asset Management suite, and the ability to design, implement, and optimize asset management processes aligned with ITIL and organizational standards.

Key Responsibilities

Hardware Asset Lifecycle Management

hardware asset lifecycle

CMDB, Discovery, and HAM Pro

Drive process automation and optimization of asset tracking, assignment, and reclamation workflows.

ServiceNow HAM Pro Operations

ServiceNow Hardware Asset Management (HAM Pro)

model management and normalization

Manage asset creation, catalog setup, and maintenance for seamless hardware request and fulfillment workflows.

workflows, lifecycle events, and playbooks

Data Quality & Reconciliation

Discovery, CMDB, and IntegrationHub

inventory accuracy and compliance

data quality metrics

Operational Playbooks & Governance

HAM/SAM operational playbooks

oModel Management

oAsset and Entitlement Creation

oCatalog and Workflow Management

oAsset Lifecycle Management (Procure ? Deploy ? Maintain ? Retire)

CSDM and ITIL frameworks

Collaboration & Continuous Improvement

Procurement, IT Operations, SAM, and CMDB

Partner with the ServiceNow Platform team to implement enhancements and maintain platform stability.

automation and process optimization