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ServiceNow Expert - Tech Workflow

5 - 9 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

servicenow product management solutioning budget management resource management performance metrics reporting stakeholder coordination

Work Mode

On-site

Job Type

Full Time

Job Description

As a ServiceNow Industry Expert in the Digital Workplace Solutions group, you will play a pivotal role in designing, developing, and launching customer-centric ServiceNow offerings covering the tech workflow (ITSM, ITOM, HAM & SAM) and assisting with deal solutioning. This position requires a strategic mindset, a deep understanding of ServiceNow, and the ability to collaborate cross-functionally to bring innovative solutions to market. - Plan, execute, and oversee DWS ServiceNow offerings, including scope definition, timeline management, risk assessment, and resource allocation. - Develop and maintain detailed roadmaps and reports to ensure all stakeholders are informed of progress and milestones. - Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Operations, to align project goals with business objectives. - Act as a point of contact for internal and external stakeholders, ensuring clear communication and expectations management. This includes being the Subject Matter Expert (SME) for deal solutioning. - Ensure cost control and manage resources effectively to deliver projects within financial constraints. - Establish Key Performance Indicators (KPIs) to measure success and track progress against goals. - Prepare and present status reports to senior management and stakeholders. - Own and drive business growth.,

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