Servicenow Developer

Key Responsibilities

Design, configure, and develop solutions in ServiceNow for ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB).

end-to-end integrations

Customize ServiceNow applications (forms, workflows, business rules, client scripts, UI policies, notifications).

Develop and maintain Service Catalog items and Service Portal components.

data integrity

Collaborate with business analysts, process owners, and stakeholders to capture requirements and translate them into ServiceNow solutions.

Apply best practices for ServiceNow development, including coding standards, security, and performance optimization.

ServiceNow upgrades

Troubleshoot technical issues, perform root cause analysis, and resolve incidents related to ServiceNow and integrations.

Document technical solutions, designs, and processes for ongoing support.

Required Skills & Experience

4 6+ years

ITSM modules

ServiceNow integrations

Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts, UI Actions).

ServiceNow Flow Designer

Good understanding of ITIL processes and best practices.

Familiarity with ServiceNow administration (ACLs, roles, users, groups).

Knowledge of version upgrades and performance tuning in ServiceNow.

Strong problem-solving and debugging skills.

Excellent communication and collaboration skills.

Preferred / Nice-to-Have

ServiceNow Certified System Administrator (CSA) or higher (CIS-ITSM, CIS-IntegrationHub).

CMDB Discovery and Service Mapping

other ServiceNow modules

Experience working in Agile/Scrum environments.

Knowledge of cloud platforms (AWS, Azure) or integration with monitoring tools (e.g., Splunk, Dynatrace, SolarWinds).