Job
Description
Your future role Take on a new challenge and apply your ServiceNow platform expertise in a new cutting-edge field. Youll work alongside innovative, collaborative, and dedicated teammates. You'll be at the forefront of configuring ServiceNow modules, ensuring they seamlessly transition into production environments. Day-to-day, you’ll work closely with teams across the business (Service Owners, IT, Operations), providing technical solutions and assisting with technical challenges, and much more. You’ll specifically take care of workflow configuration, UI configuration (Service Portal), and client and server-side scripting, but also engage in the proactive management of repetitive incidents and major incidents in ServiceNow. We’ll look to you for: Implementing ServiceNow ITSM modules as a technical resource Design, development, and implementation of new applications on the ServiceNow platform Analysis of functional requirement specifications and proposing technical feasibility and solutions Mentoring field resources in implementation methodology and best practices Managing platform upgrades and maintenance Troubleshooting, diagnosing, and resolving issues collaboratively All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Degree in Computer Science, IT, or a related field Total 4+years of experience into Servicenow Implementation Experience or understanding of ITSM/ESM applications (Incident, Problem, Change, etc.) Knowledge on Portal and Mobile App Knowledge of ServiceNow platform development and custom solutions Familiarity with LDAP, VPN, SSL, SAML/SSO, and other related technologies A ServiceNow certification is an advantage Strong analytical and problem-solving skills Excellent communication and mentoring abiliti
