Servicenow Developer

Job Summary:

The ideal candidate will have extensive hands-on experience in ServiceNow development, a deep understanding of platform governance, and the ability to optimize business processes through automation and standardization.

Key Responsibilities:

• Develop and enhance ServiceNow’s core platform components, including system tables, ACLs, system policies, and workflows.
• Collaborate with stakeholders (business leaders, process owners, and IT teams) to gather and analyze requirements, ensuring alignment with organizational objectives.
• Design and implement automation solutions to optimize workflows and reduce manual processes.
• Support ServiceNow modules (ITAM, ITOM, ITSM, ITBM, CSM, GRC) by developing scalable configurations and solutions.
• Conduct technical reviews, including code reviews, to ensure best practices, performance optimization, and maintainability.
• Lead and facilitate User Acceptance Testing (UAT) by gathering feedback and ensuring successful deployments.
• Maintain platform stability by managing upgrades, patches, clones, and system health monitoring.
• Ensure data integrity and security within the platform through proper governance and access control mechanisms.
• Serve as a bridge between IT and business teams, ensuring seamless communication and alignment of objectives.
• Stay updated on ServiceNow best practices and industry trends to continuously improve platform efficiency.

Qualifications & Skills:

• 4+ years of hands-on experience in ServiceNow development and administration.

• Certified ServiceNow Administrator (CSA) certification is required.

• Experience in scripting (JavaScript, Glide APIs), UI policies, business rules, workflows, and integrations (REST, SOAP).

• Familiarity with ITAM, ITOM, ITSM, ITBM, CSM, and GRC modules is a plus.

• Proficiency in Agile development methodologies and SDLC best practices.

• Excellent problem-solving, analytical, and communication skills.

• Ability to manage multiple projects in a fast-paced environment