ServiceNow Defect Manager

Role Overview: As a ServiceNow Defect Manager, you will be responsible for overseeing the complete defect management lifecycle. Your role will involve facilitating defect triage meetings, tracking and prioritizing defects, and maintaining accurate dashboards and reports. It is essential to possess strong analytical, coordination, and communication skills, along with hands-on experience in ServiceNow defect management processes. Key Responsibilities: - Facilitate defect triage calls, ensuring coordination among QA, Development, and Business teams. - Track, manage, and prioritize defects across sprints/releases using ServiceNow or similar tools (JIRA, ALM, etc.). - Create and maintain defect dashboards and reports for stakeholder visibility. - Collaborate with cross-functional teams to ensure timely defect resolution and closure. - Analyze recurring issues to identify root causes and recommend preventive actions. - Provide regular defect status updates and key metrics to leadership and project stakeholders. - Ensure compliance with QA governance, standards, and best practices in defect management. - Support UAT and production defect management activities when required. Qualifications Required: - Experience: Minimum 5 years in QA, defect management, or ServiceNow-related projects. - Certification: ServiceNow Certification (Mandatory). Additional Company Details (if available): The company prefers candidates with experience in ServiceNow QA or implementation projects. Familiarity with ITSM, ITOM, or HRSD modules within ServiceNow and exposure to test automation or test management tools are considered as preferred qualifications.,