Posted:1 month ago|
Platform:
Work from Office
Full Time
We're Hiring: ServiceNow CSM Technical Consultant
Location: PAN India (Full Time)Are you a ServiceNow expert ready to make an impact? Join our dynamic team as a ServiceNow Customer Service Management (CSM) Technical Consultant and help drive digital transformation across industries! Key Responsibilities: Implement and configure ServiceNow CSM modules Translate business requirements into technical solutions Develop custom applications using JavaScript, Flow Designer & ServiceNow Studio Integrate CSM with ITSM and third-party systems Create and maintain business rules, client scripts, workflows & scheduled jobs Participate in design reviews, demos & sprint planning Support unit testing and UAT Troubleshoot and resolve technical issues Stay updated with latest ServiceNow releases Mandatory Skills & Qualifications: 7+ years of hands-on experience with ServiceNow platform, especially in CSM implementation Strong knowledge of ServiceNow architecture & JavaScript scripting Experience with REST/SOAP integrations Good understanding of CMDB, SLAs, reporting & dashboards Exposure to Agile/Scrum methodologies Excellent analytical, communication & interpersonal skills CSA Certification (mandatory or in-progress) CSM Implementation Certification (mandatory) Preferred Certification: CAD Certified Application Developer (added advantage)
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