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Servicenow Consultant

Servicenow Consultant

Infosys

3 - 5 years

8 - 15 Lacs

Hyderabad Pune Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Servicenow IT Operations Management Itom Servicenow Tools Administration

Work Mode

Hybrid

Job Type

Full Time

Job Description

ServiceNow Consultant-JD Technical Requirements- Primary skills: Tools->Service Now->ServiceNow-ITOM 5+ years on ServiceNow platform, preferably in global implementation projects. IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration). JavaScript, HTML, CSS, and other web technologies. WMI, SSH, SNMP, PowerShell, REST, SOAP, JavaScript. Experience integrating tools to federate data into CMDB. IT Asset Management Lifecycle processes (hardware and software). Interpersonal skills, including collaboration, communication, relationship building, and negotiation. Windows and Unix administration skills. Network concepts (routers, switches, firewalls, NAT, load balancing) and storage. XML, JSON/script language, database concepts. Discuss credentials, install products, troubleshoot permission issues and network connectivity with engineers. Cloud environments like AWS, Azure, etc. Ability to work independently and as part of a team. Problem-solving, analytical, and communication skills. ServiceNow Certified Implementation Specialist in Event Management. ServiceNow Certified Implementation Specialist in Service Mapping. ServiceNow Certified Implementation Specialist in Discovery. ServiceNow Certified Implementation Specialist in Cloud Provisioning and Governance. Up-to-date knowledge of ServiceNow versions, product features, release, and end-of-life details. Scripting capabilities such as JavaScript, Jelly, SQL. Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure, etc.), Virtualisation (WebSphere, MQ, IIS, Apache, VMware). Additional information Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability. Good knowledge on software configuration management systems. Awareness of latest technologies and Industry trends. Logical thinking and problem-solving skills along with an ability to collaborate. Understanding of the financial processes for various types of projects and the various pricing models available. Ability to assess the current processes, identify improvement areas and suggest the technology solutions. One or two industry domain knowledge. Client Interfacing skills. Project and Team management.

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