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Jobs in Delhi NCR
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Capgemini
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Servicenow Business Analyst

Job Expired: This job listing has expired.

Servicenow Business Analyst

5 - 10 years

|

7 - 13 Lacs

Delhi NCR Bengaluru Hyderabad

Posted:9 months ago| Platform:

Apply

Skills Required

ServiceNow Business Analysis Requirement Gathering ITSM

Work Mode

Hybrid

Job Type

Full Time

Job Description

Requirement Gathering
: Collaborate with stakeholders to understand business processes, identify pain points, and document functional requirements for ServiceNow solutions.
Solution Design
: Work with developers to design and customize workflows, reports, and integrations that align with business needs while ensuring optimal platform usage.
Testing and Validation
: Conduct user acceptance testing (UAT) and ensure that delivered solutions meet business objectives and function as expected.
User Training and Support
: Provide training to end-users on new functionalities and offer ongoing support for ServiceNow-related queries and troubleshooting.
Process Improvement
: Analyze existing workflows, suggest improvements, and implement best practices to streamline processes using the ServiceNow platform.

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