ServiceNow Architect

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you an experienced Software Architect looking for an exciting opportunity to shape the future of software development? Look no further than Kyndryl, where you'll have the chance to make a meaningful impact as you lead the design and development of cutting-edge software applications.
As a Software Engineering Architect at Kyndryl, you will be responsible for leading the charge in creating technical blueprints, defining product/solution architecture, and developing the technical specifications for our projects. You'll be a key player in integrating the features of our software applications into a cohesive and functioning system.

Responsibility Includes:

• The ServiceNow Architect should possess deep knowledge of ServiceNow Modules: ITSM, ITOM, HR, App Engine, Portal, and Industry-specific solutions for Manufacturing and Financial Services. This includes familiarity with specialized ServiceNow solutions like Manufacturing Asset Management, Field Service Management, Financial Services Operations, and Risk Management.
• Lead the design and enhancement of ServiceNow solutions with a strong focus on the Manufacturing and Financial sectors. Ensure alignment of business needs with ServiceNow’s capabilities, delivering industry-specific use cases that maximize value for Manufacturing and Financial services clients.
• Leverage Servicenow’s out-of-the-box solutions and customize them to meet the needs of clients in the Manufacturing and Financial industries. Understand unique business challenges in these industries, such as supply chain management, risk and compliance in finance, asset lifecycle management, and automated financial processes, to deliver tailored solutions.
• Understand key challenges within Manufacturing and Financial Services sectors, such as financial regulatory compliance, supply chain disruptions, or asset optimization, and provide guidance on how ServiceNow solutions can address these needs effectively.
• Provide the architectural leadership to implement ServiceNow solutions within these specific industry contexts, ensuring that each deployment maximizes productivity, efficiency, and compliance in both Manufacturing and Financial Services environments.
• Architect integrations between ServiceNow and external systems commonly used in Manufacturing and Financial Services sectors (e.g., ERP systems like SAP, Oracle, financial management software). Guide the use of Integration Hub, Web Services, and Data Models to ensure seamless connectivity across platforms.
• Provide guidance on utilizing Servicenow’s GRC (Governance, Risk, and Compliance) suite tailored to the Financial industry. Implement solutions that support compliance tracking, financial reporting, and regulatory requirements. In Manufacturing, focus on integrating safety protocols, equipment maintenance, and quality control into Servicewow’s platform.
• In Manufacturing, automate critical workflows such as inventory management, asset management, and supply chain logistics using ServiceNow’s App Engine and Field Service Management solutions. For Financial Services, automate financial approvals, audits, and risk management processes to drive efficiency and reduce operational overhead.
• Ensure that Manufacturing and Financial Services solutions are continuously improved, leveraging the latest updates and innovations in the ServiceNow platform. Recommend enhancements and new capabilities as ServiceNow evolves, particularly with regard to industry-specific features like Manufacturing Asset Management and Financial Services Operations.
• Ensure that technical governance processes are followed in both Manufacturing and Financial use cases, maintaining high standards for configuration, data integrity, and security. Focus on industry-specific standards (e.g., financial regulations, manufacturing compliance.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
• ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
• Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
• Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Strong understanding of the ServiceNow platform and its functionalities.
• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
• Project management and problem-solving expertise.
• Business acumen and ability to translate business needs into technical solutions.
• Adaptability and willingness to learn new technologies.

Preferred Technical and Professional Experience

• Completion of IT Service Management (ITSM) Professional Plus Suite
Servicenow implementation Specialist – ITSM (CIS-ITSM), and Certified Application Developer (CAD

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.