ServiceNow AI Developer

Job Title: ServiceNow AI Developer

Experience:

Location:

Core Module Requirement:

About the Role

ServiceNow AI Developer

Mandatory ServiceNow AI Skills

• Virtual Agent
  
• Now Assist
  
• Natural Language Understanding (NLU)
  
• AG&T (Agentic AI concepts)
  
• Incident Summarization & Custom AI Use Cases (e.g., knowledge article summarization)
  

Additional Skills

• General integration experience (preferred)
  
• Strong understanding of ITSM (core module mandatory)
  

Key Responsibilities

• Design, configure, and implement

  AI features in ServiceNow

  , including Virtual Agent, NLU, Now Assist, and Predictive Intelligence.
• Customize and enhance core ServiceNow modules such as

  ITSM, CSM, HRSD, or FSM

  using AI-driven capabilities.
• Build and integrate

  external AI platforms or LLMs

  (OpenAI, Azure AI, etc.) with ServiceNow for advanced AI use cases.
• Identify opportunities for

  AI automation

  , workflow optimization, and improved user experience across the platform.
• Configure, tune, and deploy

  Now Assist

  and related LLM-powered features within the ServiceNow ecosystem.
• Develop and maintain

  Virtual Agent topics, decision trees, and dialogues

  using Flow Designer and topic blocks.
• Implement, train, and manage

  Predictive Intelligence models

  , improving workflow automation and decision-making.
• Create and maintain

  custom ML solutions

  within ServiceNow Studio or via external APIs.
• Ensure proper

  documentation, testing, governance, and compliance

  for all AI/ML features deployed.
• Stay updated with the latest

  ServiceNow AI releases, trends, and best practices

  , and recommend improvements.

Qualifications & Skills

• 410 years of experience in ServiceNow development and configuration.
  
• Strong hands-on expertise in

  ServiceNow ITSM

  (mandatory).
• Proven experience in

  Virtual Agent, NLU, Now Assist

  , and other ServiceNow AI/ML capabilities.
• Good understanding of

  AI/ML concepts

  , predictive intelligence, LLM integration, and workflow automation.
• Experience integrating ServiceNow with external systems or AI platforms.
  
• Strong analytical, problem-solving, and communication skills.
  
• Ability to work closely with functional teams, developers, and business stakeholders.