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ServiceNow Agentic AI Professional

ServiceNow Agentic AI Professional

Cirruslabs

3 - 8 years

10 - 14 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

product management xml cad javascript agile html http json analytics technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a talented and innovative ServiceNow Generative AI Developer to design, develop, and implement cutting-edge AI-driven solutions on the ServiceNow platform. This role requires expertise in building autonomous AI agents, intelligent chatbots (Virtual Agents), and leveraging Generative AI (GenAI) capabilities to optimize workflows and enhance user experiences across our enterprise. The ideal candidate will be a creative problem-solver with strong technical skills and a passion for staying abreast of emerging AI trends within the ServiceNow ecosystem.

Key Responsibilities

AI Solution Development: Design, develop, and deploy intelligent, AI-powe'red workflows and applications using ServiceNows Agentic AI framework, AI Agent Studio, and AI Orchestrator. Virtual Agent and NLU Implementation: Configure and customize ServiceNow Virtual Agents and implement Natural Language Understanding (NLU) models to provide personalized, immediate, and automated support to end-users. Generative AI Integration: Utilize ServiceNows GenAI capabilities (eg, Now Assist, Now Assist Skill Kit) to enable features such as incident/case summarization, knowledge base generation, and intelligent search (AI Search Summarization). Platform Integration: Integrate ServiceNow with external systems, third-party AI models, and databases using REST/SOAP APIs and IntegrationHub to extend AI functionality across the enterprise. Scripting and Configuration: Write and optimize JavaScript and ServiceNow scripts (Business Rules, Script Includes, UI Policies) to enhance and customize AI agent and application functionality. Testing and Optimization: Conduct testing, perform error analysis, troubleshoot technical issues, and monitor performance using AI Control Tower and Performance Analytics to ensure robust and efficient AI systems. Collaboration and Documentation: Collaborate with cross-functional teams (eg, IT, HR, CSM, product management) to gather requirements and create comprehensive technical documentation for AI solutions.

Required Qualifications and Skills

Experience: Minimum 2+ years of hands-on experience in ServiceNow development, specifically involving AI/ML and GenAI solutions. Technical Proficiency: Strong proficiency in JavaScript and experience with web technologies (HTML, CSS, XML, JSON). ServiceNow Expertise: In-depth understanding of the ServiceNow platform architecture and experience with core modules like ITSM, CSM, or HRSD. AI Tool Experience: Practical experience with AI Agent Studio, Virtual Agent Designer, Now Assist, and/or NLU Workbench. Problem-Solving: Strong analytical and problem-solving skills to tackle complex technical challenges. Communication: Excellent communication and collaboration skills, with the ability to articulate technical concepts effectively to non-technical stakeholders.

Preferred Qualifications

Certifications: ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certifications are highly desirable. AI Knowledge: Familiarity with AI/ML concepts, large language models (LLMs), Retrieval-Augmented Generation (RAG) techniques, and prompt engineering. Methodologies: Experience working within an Agile software development environment

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Cirruslabs

IT Services and IT Consulting

Alpharetta Georgia

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ServiceNow Agentic AI Professional