Servicenow Administrator

Role & responsibilities

Description: Job Title: ServiceNow Administrator
Location: BangaloreRole OverviewWe are seeking a skilled ServiceNow Administrator to manage and maintain our ServiceNow platform. The role involves configuring, customising, and optimising ServiceNow modules to support business processes, ensuring system stability, and delivering high-quality solutions aligned with organisational needs.________________________________________Key Responsibilities• Administer and maintain the ServiceNow platform, including user access, roles, and permissions.• Configure and customise ServiceNow applications (Incident, Problem, Change, CMDB, Service Catalog, etc.).• Implement workflows, business rules, UI policies, and client scripts.• Monitor system performance and troubleshoot issues to ensure optimal functionality.• Collaborate with stakeholders to gather requirements and deliver solutions.• Manage platform upgrades, patches, and integrations with other systems.• Maintain documentation for configurations, processes, and best practices.• Ensure compliance with ITIL processes and organisational standards.________________________________________Required Skills & Qualifications• Proven experience as a ServiceNow Administrator (minimum 23 years).• Strong understanding of ServiceNow modules and ITIL framework.• Experience with scripting (JavaScript, Glide API) and ServiceNow configuration.• Knowledge of integrations using REST/SOAP APIs.• Ability to troubleshoot and resolve technical issues efficiently.• Excellent communication and stakeholder management skills.________________________________________Preferred Qualifications• ServiceNow Certified System Administrator (CSA).• Experience with ServiceNow ITSM, ITOM,CSM or HRSD modules.• Familiarity with Agile methodologies.Enable Skills-Based Hiring No

send updated cv to sai.b@acesoftlabs.com