ServiceMax Release Manager

As a ServiceMax Release Manager at Johnson Controls, you will be responsible for managing and overseeing the end-to-end release management process for ServiceMax and its integrations with Salesforce. Your role will involve collaborating with various technical and business teams to plan, schedule, and execute releases while ensuring smooth, controlled, and timely deployments of new ServiceMax features, updates, and patches. Your main responsibilities will include leading the coordination, and execution of ServiceMax releases, ensuring stakeholder alignment, developing detailed release schedules and documentation, coordinating with development, QA, and business teams to define release scope and objectives, managing release dependencies, overseeing the deployment process, tracking and reporting on release status, and addressing any issues promptly. To excel in this role, you must ensure that all releases follow proper change management procedures, identify and mitigate risks associated with each release, provide regular status updates to stakeholders, implement best practices to improve efficiency, stay updated with new ServiceMax features, facilitate post-release reviews, and foster collaboration among cross-functional teams. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, along with 5+ years of experience in release management, with at least 2 years focused on ServiceMax and/or Salesforce-based solutions. Strong experience in coordinating and managing the release lifecycle in a complex environment, excellent understanding of ServiceMax functionality, proficiency in release management tools, deployment automation tools, Agile/Scrum methodologies, and SDLC processes are required. Preferred qualifications include Salesforce certifications, experience with version control systems, familiarity with ITIL or other IT service management frameworks, and prior experience in managing releases in regulated industries. At Johnson Controls, we are dedicated to shaping a safer, more comfortable, and sustainable world by providing innovative solutions that make cities more connected, buildings more intelligent, and vehicles more efficient. We are looking for individuals who are passionate about creating a better future through bold ideas, entrepreneurial thinking, and collaboration. Join us on this journey to improve the way the world lives, works, and plays. Your career should be focused on tomorrow because tomorrow needs you.,