Service Team Leader / Senior Service Engineer

Role Overview: As an integral part of the global market leader, you will play a key role in driving impactful work that contributes to the progress of both your team and the world. Your primary responsibility will be to ensure customer focus, urgency, and care within your area of operation, fostering sustainable relationships for growth, satisfaction, and retention. Additionally, you will be involved in developing processes and practices based on customer feedback to enhance overall customer experience. Your role will also encompass managing a team of service professionals, overseeing their development, and providing effective organization and guidance in your designated area. Key Responsibilities: - Work model: Onsite - Build and maintain sustainable customer relationships to drive growth, satisfaction, and retention - Develop processes and practices based on customer feedback to enhance customer experience - Allocate, drive, and monitor work based on order content, delivery time, competencies, and workload - Manage a team of service professionals, ensuring their development and effective organization within your area of responsibility Qualifications: - Diploma in Electrical Engineering or related discipline - Minimum 5 years of technical experience in the Electrical industry - Stakeholder/Project management experience in electrical switchgear - Planning and coordination experience in technical services of electrical switchgears and devices - Leadership and Management skills - Good interpersonal relationship skills - Professional communication skills with customers, colleagues, peers, subcontractors, vendors, and other stakeholders About Us: ABB's Service Division collaborates with customers to enhance the availability, reliability, predictability, and sustainability of electrical products and installations. Our comprehensive service portfolio includes product care, modernization, and advisory services aimed at improving performance, extending equipment lifetime, and enhancing operational efficiency. We are committed to maximizing the value of resources, promoting sustainability, and contributing to a circular economy by recovering and regenerating products and materials at the end of their useful life. Would you like to be a part of our diverse team and make a meaningful impact Visit www.abb.com to explore more about us and discover how our solutions are shaping industries worldwide. Apply now to join us in running what runs the world. #RunsWhatRunstheWorld,