2 Interpersonal Relationship Jobs

Manages and/or provides dedicated account management support to a complex portfolio of national accounts. Builds and maintains business relationships with key buyers by applying the principles of strategic account management to achieve account market share goals across all Marriott lodging brands in the market. Develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving national account sales for all properties. Leverages Marriott s products and services as a team member within their assigned account portfolio. Responsible for increasing Marriott s preference, loyalty and profitable share within assigned national accounts and contribute to overall National Sales Team success through the direct sales efforts of revenue generation and value creation. Executes the overall account strategy for assigned national accounts to generate and maximize business. CANDIDATE PROFILE Education and Experience Minimum of 8 years of relevant sales and marketing experience. Preferred: Relevant university or college qualification or degree. Total Account Management experience. Hospitality sales experience. English language, written and spoken. Local language, written and spoken. CORE WORK ACTIVITIES The role of the Senior Sales Manager, National Sales is to support the National Sales Team vision and mission by executing transactional sales excellence. Sales and Account Management Develops and implements the overall account strategy for assigned accounts. Execute sales strategy to achieve account goals. Retains, expands and grows account revenue of assigned accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business. Maintains current business accounts for new business within accounts. Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing. Qualify potential accounts and re-qualifies existing accounts with accuracy. Collects and analyzes key information about the customer s business and/or operation. Counsels internal stakeholders on optimal negotiating stance. Demonstrates benefits of total account management and team-based sales. Demonstrates working knowledge of legal issues within industry. Develops opportunity sales plan with actionable steps to attain revenue goals. Identifies key purchase points and decision-makers that influence the buy decision. Qualifies each business opportunity and recommend Marriott products that match both the customer needs as well as the hotel s business needs. Suggest positive alternatives whenever necessary. Leverages appropriate sales and property Leadership to ensure account saturation, pull-through of account strategies and selling solutions at the local property level. Supports data gathering, reporting tracking functions. Understands traditional industry processes (pricing, RFPs, proposals, etc) Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building an Account and loyalty to Marriott International.

As a Sales Manager , you'll be directly accountable for proactively seeking out and managing sales opportunities to drive revenue for our property. You'll ensure that business is seamlessly transitioned for excellent service delivery, while also leading daily sales activities focused on building lasting, value-driven relationships with our customers. This role is critical for achieving personal sales goals and contributing to the overall success of the hotel. Key Responsibilities Building Successful Relationships that Generate Sales Opportunities: Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and avoid duplication. Build and strengthen relationships with both existing and new customers to secure future bookings. This involves actively participating in sales calls, engaging in customer entertainment, attending Familiarization (FAM) trips, and representing the property at trade shows. Develop strong relationships within the community to expand our customer base and identify new sales opportunities. Manage and develop relationships with key internal and external stakeholders to foster mutually beneficial partnerships. Provide accurate, complete, and effective turnover of booked business to the Event Management team to ensure seamless service delivery. Managing Sales Activities: Participate in sales calls with other members of the sales team to acquire new business and/or close on existing opportunities. Execute and support the operational aspects of business booked , including generating proposals, drafting contracts, and managing customer correspondence efficiently. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue: Identify new business aggressively to achieve personal and property revenue goals. Understand the overall market landscape , including competitors strengths and weaknesses, economic trends, and supply and demand, and strategically position our offerings to sell effectively against them. Close the best opportunities for the location based on current market conditions and the property's specific needs. Gain a deep understanding of the property's primary target customer and their service expectations; serve the customer effectively by comprehending their business, specific issues, and concerns, to offer superior and tailored business solutions. Providing Exceptional Customer Service: Support the company's service and relationship strategy , actively driving customer loyalty by delivering service excellence throughout each customer interaction. Service our customers meticulously to grow their share of account with our property. Execute and support the company's customer service standards consistently. Provide excellent customer service consistent with the daily service basics of the company. Set a positive example for guest relations for all team members. Interact with guests to obtain valuable feedback on product quality and service levels, using insights for continuous improvement. Candidate Profile Education and Experience: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 3 years of experience in sales and marketing or a related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 1 year of experience in sales and marketing or a related professional area. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.