Service Support Manager

As a Service Support Manager at Gallagher, you will play a crucial role in managing corporate customer support operations and ensuring high-quality Renewal & New Business service delivery. You will be working in UK Shifts and participating in strategic renewal meetings. Your responsibilities will include: - Acting as a dedicated member from GCoE for Account Executives & Account Handlers - Being responsible for end-to-end support of the policy lifecycle services - Participating in Renewal Strategic review meetings alongside Executives & Handlers - Supporting a team of 4 to 6 Onshore Account Handlers - Taking proactive measures to initiate pre and post-renewal activities promptly - Monitoring and following up on triggered activities, ensuring their accuracy and timely completion - Handling queries effectively, aiming to minimize re-work at the service center - Collaborating with the branch to identify activities that can be offshored to the service center - Maintaining a positive relationship with branch staff to enhance the overall customer experience Desired Skills and Competencies for this role include: - Excellent Written and Oral communication skills - Graduation Mandate - Interpersonal skills - Stakeholder Management - Ownership and Accountability - Insurance domain knowledge - Logical thinking and decision making Join Gallagher, a global insurance brokerage, risk management, and consulting firm, to utilize your technical expertise, leadership skills, and customer-centric approach to drive excellence in service support within the organization.,