Service Supervisor

Job Title: Service Supervisor –

Overview

The Service Supervisor oversees daily operations in a German automotive service center, ensuring high-quality customer service, efficient workshop performance, and adherence to brand standards (e.g., Mercedes-Benz, BMW, Audi, Volkswagen, Porsche). This role acts as the link between customers, technicians, and management to guarantee smooth workflow and exceptional service delivery.

Key Responsibilities

Customer Service

• Greet customers, understand service needs, and ensure a premium customer experience.
• Oversee service advisors and support them in preparing accurate repair orders.
• Handle complex customer inquiries, complaints, and escalations professionally.
• Ensure timely communication with customers regarding job status, approvals, and delivery.

Workshop Coordination

• Supervise daily workshop operations and assign jobs to technicians based on skill level and workload.
• Monitor repair progress to ensure timely completion and high-quality workmanship.
• Implement brand-specific service procedures and technical guidelines.
• Coordinate with parts department to ensure availability of required components.

Quality Control & Compliance

• Conduct pre-delivery quality checks to ensure repairs meet manufacturer standards.
• Ensure compliance with safety regulations, environmental policies, and manufacturer protocols.
• Monitor diagnostic processes and verify accuracy of repairs and maintenance work.

Team Leadership

• Train, mentor, and support service advisors and technicians.
• Conduct performance evaluations and provide ongoing feedback.
• Promote teamwork and maintain a professional, efficient work environment.

Administrative & Reporting Duties

• Review and approve job estimates, invoices, and warranty claims.
• Track workshop KPIs such as productivity, efficiency, and customer satisfaction.
• Prepare daily/weekly reports for management.
• Maintain accurate service records in the dealer management system (DMS).

Qualifications

• Proven experience in automotive service supervision or workshop management.
• Strong knowledge of German vehicle brands and diagnostic systems.
• Excellent communication and customer service skills.
• Ability to manage a team in a fast-paced environment.
• Technical background or certification in automotive mechanics preferred.
• Familiarity with DMS software and basic administrative procedures.

Key Competencies

• Leadership & team management
• Technical troubleshooting
• Customer-oriented mindset
• Time management & organizational skills
• Problem-solving & decision-making
• Ability to work under pressure

Work Environment

• Primarily workshop and service reception area.
• Requires interaction with customers, technicians, and management daily.
• May require occasional overtime depending on workload.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person