Service Representative in Cement plant

Role Overview: You will be working as a full-time hybrid Service Representative within a cement plant in various countries. The role involves a combination of on-site and remote work. Your main responsibilities will include addressing customer inquiries, managing service requests, handling client communications, ensuring timely issue resolution, coordinating with technical teams, and maintaining service logs. Additionally, you will be involved in troubleshooting, maintaining service standards, and building strong client relationships to ensure customer satisfaction. Key Responsibilities: - Address customer inquiries and manage service requests - Handle client communications and ensure timely issue resolution - Coordinate with technical teams and maintain service logs - Troubleshoot technical issues related to industrial or plant operations - Maintain service standards and build strong client relationships - Collaborate effectively in a team environment and work independently when needed - Utilize relevant software tools such as CRM tools and Microsoft Office Suite Qualifications Required: - Proficiency in client communication, relationship management, and customer service - Strong technical troubleshooting and problem-solving skills in industrial or plant operations - Organizational, prioritization, and time management abilities - Knowledge or experience in the cement or manufacturing industry is a plus - Ability to work collaboratively in a team setting and independently - Flexibility to work on-site and remotely as required - Proficiency in relevant software tools (e.g., CRM tools and Microsoft Office Suite) - Bachelors or associate degree in a relevant field or equivalent practical experience,