Service Provider

Profile: Service Provider

Location: Bangalore and Gurgaon

Experience: 5-12 years

- Fundamental to intermediate understanding of Cisco Mobility technologies, including:

• Cisco Gateways (PGW, SGW, MGW, SAEGW)
• Mobility Core Network Architecture (4G/5G)
• Call flows and protocols (GTP, Diameter, etc.)

- Fundamental to intermediate understanding of Cloud-Native Mobility Infrastructure & Virtualization:

• Experience or understanding of Red Hat OpenShift, Kubernetes, Docker, and cloud-native deployments for mobility solutions.
• Understanding of NFV (Network Functions Virtualization) and CNFs (Cloud-Native Functions) for service provider networks.
• Familiarity with deploying Cisco Mobility solutions on private/public cloud environments.
• Basic scripting or automation skills (e.g., Ansible, Python) for managing cloud-based mobility workloads.

- Experience in deployment, integration, and troubleshooting of Cisco Mobility solutions

- Experience with MOP creation & review 

- Creates and delivers customer collateral, portals, documentation and knowledge transfer

- Aligns technical deliverables to customer business outcomes

- Drives customer technology transitions, influencing solution architectures and services

- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services strategies and goals

Role Specific Responsibilities:

• Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners, team leads etc) on the deployment/optimization of Cisco services and solutions
• Assists with task/project implementation for assigned customer engagements
• Jointly creates and review project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to solve medium complex problems and compatibility issues
• Understands how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions
• Acts as an initial focal point for problem resolution for assigned customer engagements. Provides support for proper and quick resolution of customer problems across an appropriate range of technologies.

Scope:

• Collaborates proactively with appropriate internal stakeholders to ensure optimal use of resources to meet customer needs
• Typically interacts with individual contributors and managers; may interact with customers

Complexity:

• Exercises judgement with defined procedures and practices to determine appropriate actions
• Works on problems of moderate scope and complexity that may require analysis of situations, data, or problems

Expertise:

• B Tech in EC or equivalent plus 3-5 years of relevant work experience
• Understand Concepts of Mobility Technologies 
• Cloud and Virtualization
• Implementation and Automation

Project Specific

• Skills:
• Fundamental to intermediate understanding of Cisco Mobility technologies, including:
• Cisco Gateways (PGW, SGW, MGW, SAEGW)
• Mobility Core Network Architecture (4G/5G)
• Call flows and protocols (GTP, Diameter, etc.)
• Fundamental to intermediate understanding of Cloud-Native Mobility Infrastructure & Virtualization:
• Competencies:
• Strong problem-solving and analytical skills
• Excellent collaboration and communication abilities
• Ability to work effectively across cross-functional teams
• Experience working in customer-facing roles
• Language Requirements: English
• Certifications: CCNA, CCNP (Mobility, Service Provider, or relevant domain), Cloud Certifications like CKA, VCP, RHEL AWS etc.