2 - 5 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the role:
Provide excellent service delivery and after-sales support to clients. You’ll ensure SLAs are met, handle client requests, and escalate technical or operational issues to the right teams for resolution.

Key responsibilities:

  • Respond to client service requests and resolve issues within SLA.
  • Coordinate with operations, technical teams and account managers.
  • Document service interactions and maintain quality standards.
  • Conduct follow-ups to ensure client satisfaction.

Location: On-site / client-site as required
Job Type: Full-time
Salary: ₹12,000 – ₹18,000 per month

Required qualifications & skills:

  • Graduate / MBA.
  • Strong customer-service orientation and problem-solving.
  • Good documentation and reporting skills.

Preferred / nice-to-have:

  • Experience in after-sales support or client servicing.

Experience: 2–5 years in service delivery/support roles.

What success looks like:

  • High client satisfaction scores and timely resolution of tickets/requests.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

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