SERVICE OPERATIONS Wi

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of SERVICE OPERATIONS Wi-Fi L1 Support SME/Software Engineer. In this role, you will: Primary Responsibility is to Support Wi-Fi incidents globally and provide expertise in resolution Have good working knowledge of Wi-Fi infrastructure and associated components. Working with other IT teams including Incident Management team during crisis and represent Telecoms. Working as part of a global NOC team. Work with Incident manager, L3, L2 support engineers provide required inputs regarding Wi-Fi Incidents Work within global diverse team of engineers and vendors to provide support on a follow the Sun basis. Drive down infrastructure service outages and repeat failures. Support Incident Management during Post Incident Reviews. Ensure global standards are set and adhered to. Work with Service Providers, ensuring they meet their contractual commitments and work with them Continuous Improvement. Requirements To be successful in this role you should meet the following requirements: Good technical skills for handling Wi-Fi Incidents. Good understanding of Data Networks Topologies and protocols. Drive to improve the services we provide to our business. Provide valuable inputs in process improvement. Need to be a good team player and able to collaborate at all levels. Experience of Working to ITIL/Agile Standards/Framework. Willingness and ability to learn new telecoms technologies and supporting tools.