2386 Service Operations Jobs - Page 38

Job Description: We are looking for a dynamic and experienced State Service Incharge to oversee and drive after-sales service operations in Chandigarh and Ludhiana . The ideal candidate will be responsible for ensuring high customer satisfaction, efficient service delivery, and smooth coordination between service centers, dealers, and internal teams. Key Responsibilities: Manage end-to-end service operations within the assigned state. Handle escalations and ensure prompt resolution of customer complaints. Monitor and evaluate service centers performance, TAT, and customer satisfaction. Coordinate with HO, sales teams, and logistics for seamless service delivery. Conduct regular audits and training for service partners and technicians. Maintain inventory and spare parts planning at service hubs. Prepare and submit regular MIS reports to the management. Build and strengthen relationships with dealers and partners for improved service coverage. Requirements: Minimum 6-7 years of experience in service management, preferably in consumer electronics or IT peripherals. Strong leadership, communication, and problem-solving skills. Should be well-versed in regional languages along with Hindi and English. Willingness to travel extensively within the state. Graduate in any discipline; technical background preferred.

Grade H - Office/ Core Responsible for supporting software / platform engineering activities (depending on specialism), working with users to capture requirements, using sound technical capabilities to lead the design, development and maintenance of the relevant systems and ensuring compliance with the relevant standards. Specialisms: Software Engineering; Platform Engineering. Entity: Technology IT&S Group Job Description: The role of Senior Enterprise Technology Engineer is of handling Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and administering network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams. The ENT engineer would assign to fix support of networks either on e-mails or calls. Theyll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require analysing network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach. The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to improve the customer happiness and other departmental goals. Giving direction and mentoring the direct and indirect reports to improve performance and benchmark them with the best industry practices will be a good result of the role. The role will also require building balanced working relationship with all the IT support teams and the business to ensure a detailed delivery of key performance indicators. The position also entails travels [ less than 5% ] and other Operating Entities in case of specific business requirements. Below are some of the key responsibilities which may not be comprehensive in nature. Responsibilities: The role involves working with Team Leaders and technicians to provide 3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities. Ownership and follow through/resolution of all issues impacting service/Operations. Work with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts. Responsible to maintain departmental standards and quality initiatives in all aspects of work. Setup monitor and maintain the network systems. Working as an effective member of the team and developing good working relationships with business and/or IT colleagues. Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure. Efficiently handling administration, planning, meetings and prioritising own workload. Strong Management focus with emphasis on call. Implementation / Design of appropriate metrics and Service Level Management to handle at all levels with the department and individual level. Maintain a high level of interaction with all internal/External customers/BUs. Networking- Achieve by influencing and collaborating across national and functional borders internally. Proactively carry out to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully in line. Deliver the intended outcome for the Company and its customers. Qualification and Experience: Graduate in computer science, Information Technology, or a related field. Advanced degrees or certifications are a plus. with 13+ years of overall experience. Experience in handling large IT Operations and relationship management in Remote IT infrastructure management with a confirmed focus on Incident and Problem management / project management. Experience in Shared Infrastructure Environment Exposure to best practises by working in a MNC environment or large Indian based company maintaining global services to and from parent company locations. Skills: Experience as a Senior network engineer or in a similar role, with focus on network & security Solid grasp protocols, network architectures, and network security principles. Proficiency in scripting languages, such as Python, Perl, or PowerShell, and (optionally) experience with programming languages like Java, C++, or Ruby. Extensive hands-on experience with network automation tools and frameworks, such as Ansible. In-depth understanding of SDN concepts and experience with SDN technologies. Solid grasp monitoring and analytics tools, such as Logic Monitor, Viavi, and other common industry tools. Strong fixing and problem-solving skills, with the ability to run network automation issues and provide effective solutions. Excellent English verbal / written communication / analytical and presentation skills Having ITIL Foundation v3 certification or knowledge Good understanding of the IT infrastructure components to handle major incidents and priority issues. Ability to coordinate and work through all teams. Flexible, can-do demeanor. Good sense of task ownership and task delivery to agreed dates. Ability to continually learn the changes to the infrastructure and assess impact. Ability to work under stress and lead any departmental ad-hoc activity. Event / Incident / Problem/Change skills Analytical Skills Management Information / Reporting Communication and Interpersonal ability. Client managing skills Task planning and execution skills Knowledge of automation and scripting Desirable : Versa/Cisco/Juniper Associate level Certification. Fortinet/Juniper SD-WAN knowledge Certification in one or more ITIL Intermediate modules. E.g. Service Operations. A broad knowledge of risk and/or security within a large enterprise covering networks, E-business and application security.

[ WHO WE ARE ] Based out of South Korea, KRAFTON, Inc. is committed to discovering and globally publishing games that deliver a uniquely fun experience with global production studios known for distinctive creatives.Founded in 2007, KRAFTON consists of PUBG STUDIOS, Bluehole Studio, RisingWings, Striking Distance Studios, Dreamotion, Unknown Worlds, 5minlab, Neon Giant, KRAFTON Montr al Studio and ReLU Games, each trying to innovate the enjoyment of games through continuously embracing challenges and new technologies, expanding our platforms and services to win the hearts of more fans. KRAFTON India has established itself as a trailblazer in the gaming industry, driven by its unwavering commitment to delivering distinctive and enjoyable gaming experiences. At the heart of KRAFTON Indias success lies a deep understanding of the Indian gaming community. The company takes immense pride in its premier entertainment properties that include highly popular titles like BATTLEGROUNDS MOBILE INDIA (BGMI), Road To Valor: Empires, Defense Derby, New State Mobile. These games have not only captured the hearts of Indian players but have also played a pivotal role in fostering a thriving e-sports ecosystem in the country. With a focus on India, KRAFTON is dedicated to nurturing the gaming and start-up ecosystem. In line with this commitment, KRAFTON initiated the KRAFTON India Gaming Incubator (KIGI) in October 2023. KIGI aims to support 6-10 teams annually with program durations ranging from six months to one year. Additionally, KRAFTON India has invested over $150 million in the Indian market in the past two years and has committed an additional $150 million to the Indian start-up ecosystem over the next three years. [About the Role ] Krafton India is building a set of high-growth consumer gaming platform. As Business Team Leader you will run a talented cross-functional unit that turns these products into a profitable, partner-rich ecosystem. You ll own P&L, strategy, budgets, and talent across Product, Business Development, Marketing, and Live Service operations. [Responsibilities] Strategic Planning & P&L Define annual and multi-year OKRs, revenue targets, and investment cases. Own budgeting, forecasting, and monthly P&L reviews. Present quarterly business reviews to key stakeholders Cross-Functional Leadership Manage and mentor four function leads (Product, BD, Marketing, Live-Ops) Own roadmap and resolve resource conflicts and blockers. Ensure roadmaps and launch calendars remain in lock-step B2B Growth & Partner Success Oversee game-studio, KOL, and brand-sponsor pipelines; approve deal structures. Champion government-relations initiatives and industry-body engagement. Steer Partner strategy Operational Excellence & Risk Own incident-escalation chain, compliance audits Track KPI dashboards; course-correct via live-ops or marketing levers. Institute process SOPs and post-mortem culture. Talent & Culture Hire, coach, and retain a high-performing business team Run performance cycles, succession planning, and skills development. Foster a collaborative user-first mindset. [Requirements] 10+ years in gaming, digital platforms, or consumer tech mix of product-led growth and commercial ownership. Proven P&L manager with track record scaling cross-functional orgs. Deep understanding of India s gaming & creator ecosystem studios, KOLs, brands, telcos, regulators. Executive-level communication; comfortable presenting to C-suite, investors, and government bodies. Data-driven decision maker; adept with Looker, Salesforce, and financial modelling. Passion for gaming culture and live-service products. [Preferred Qualifications] Experience working with diverse teams in a dynamic environment. Degree in business administration Proven ability to manage multiple projects simultaneously.

REQUIREMENTS: Bachelor s degree in electrical engineering or related disciplines Strong technical and application knowledge of Power (UPS), also Electrical Distribution Design 5 years of relevant experience in Data Center Facility, Power, Product Sales & Marketing Experience in troubleshooting of UPS in data center preferred. Job Summary The Electrical Engineer will act as the subject matter expert for AC Power Large, Medium Uninterruptible Power Supply. This position works closely and continuously with others from engineering and quality, field service, operations, and manufacturing engineering to maximize customers satisfaction with Vertiv s products and implement ongoing design/engineering changes. Keep track of the field changes implementation. Co ordinate with Vendors as and when required.

Responsibilities- Responsible for Executing Front Line Maintenance services for PSA customers as per PM schedule. Executing Services against any breakdown Complaint as per agreed TAT with customer. Maintaining NPS(Customer Satisfaction) Score > 70 for his region. Travel friendly for outstations (other than Delhi NCR region in north) whenever required . Flexible for working on odd hours based on the critical Breakdown calls . Maintaining equipment uptime with targeted Energy efficiency. Providing front line technical solutions on system upgradations to customer. Responsible for generating LNM pipeline as per stretched Revenue Target and working closely with Sales rep for converting them into closed opportunity. Responsible for Margin delivery for LNM and PSA contracts. Ability to learn new evolutions like significance of Digitization in HVAC technology. Responsible for maintaining EHS at facilities under every service deliverables liabilities. Maintaining Zero open complaint calls beyond agreed TAT. Responsible for AR collection as T&C. Hands on with CRM/ServiceMax for reporting . Knows Energy auditing and performance testing of chillers , Plant room and connected Air Distribution system . Knows energy conservation and sustainability offerings . Have sales Acumen for leading service operations business in his region at front line . Have leadership quality , to lead team. Have presentation skills , to represent new upgrades to customer periodically and provide proactive service advisories. Eligibility - Diploma/Graduate from Mechanical or Electrical with minimum 6 years experience in Chillers Service execution only . Also certification from BEE / LEED /IGBC will be overarching factor.

As a Sr Program Supervisor here at Honeywell, you will lead and manage engineering programs. Your ability to define project scope, objectives, and deliverables in collaboration with cross-functional teams will help align projects with business goals and customer requirements. By developing and implementing project plans, including timelines, budgets, and resource allocation, you will ensure efficient project execution and delivery. Monitoring project progress and ensuring adherence to timelines and budgets will help maintain project efficiency and cost-effectiveness. Your expertise in identifying and mitigating risks and issues that may impact project delivery will contribute to successful project outcomes. In this role, you will have an impact by ensuring the successful execution and delivery of engineering projects, driving operational excellence, and fostering a culture of continuous improvement and innovation. MUST HAVE Minimum of 15 years of experience in the field of service or a related technical role. Strong leadership and interpersonal skills. Strong business acumen and understanding of market dynamics. Ability to effectively manage multiple accounts and prioritize tasks. Customer-focused mindset with a passion for delivering exceptional service Ability to work independently and as part of a team Excellent technical knowledge of building automation systems environment. Strong problem-solving and decision-making abilities. Excellent communication and customer service skills. WE VALUE Bachelor s degree in engineering or a related field. Experience in the building automation industry. Certifications in relevant technical areas. Knowledge of industry regulations and standards. Continuous learning and staying updated with industry advancements. MUST HAVE Minimum of 15 years of experience in the field of service or a related technical role. Strong leadership and interpersonal skills. Strong business acumen and understanding of market dynamics. Ability to effectively manage multiple accounts and prioritize tasks. Customer-focused mindset with a passion for delivering exceptional service Ability to work independently and as part of a team Excellent technical knowledge of building automation systems environment. Strong problem-solving and decision-making abilities. Excellent communication and customer service skills. WE VALUE Bachelor s degree in engineering or a related field. Experience in the building automation industry. Certifications in relevant technical areas. Knowledge of industry regulations and standards. Continuous learning and staying updated with industry advancements. As a Sr. Program Supervisor for Key Accounts Operations Management here at Honeywell, you will play a crucial role in driving the companys success. Your expertise in managing key accounts, driving seamless & centralized operations and building strong relationships will enable you to effectively meet customer needs and exceed their expectations. By identifying operational improvements & creating the life cycle solutions, finding business opportunities, delivering tailored solutions, you will contribute to revenue growth, customer satisfaction, and the overall success of the company. You will report directly to our Service operations leader, and youll work out of our Gurgaon location. In this role, you will impact on the company by effectively managing, delivering standardized operations & services, SLA delivery by regional teams for key accounts, support revenue growth, and contributing to the companys overall financial success. Your ability to build strong relationships with customers, create customer approved standards for deployed solutions, deploy NPIs & company s Digital solutions to improve serviceability to enhance customer satisfaction, strengthen the companys market position, and drive long-term business growth. KEY RESPONSIBILITIES Managing 2-3 key accounts, driving seamless & centralized operations and building strong relationships, serving as the primary point of contact for customers. Build and maintain strong relationships with key stakeholders at customer locations, understanding their business needs and providing tailored systematize solutions across customer sites/locations. Fix the financial burdens and create business cases for improvement. Strong collaboration with regional business leaders and field teams to oversee the installation, maintenance, and repair of building automation systems across the customer sites. Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations. Maintain a high level of customer satisfaction through an effective communication and problem resolution approach. Execute internal and external MOS on services delivery, system performance and improvement actions. Drive & upsell the NPI, BTI & Digital Solutions at across customer sites/locations. Identify new business opportunities within existing sites and collaborate with cross-functional teams, Sales, KAM & regional operations to deliver value-added solutions. As a Sr. Program Supervisor for Key Accounts Operations Management here at Honeywell, you will play a crucial role in driving the companys success. Your expertise in managing key accounts, driving seamless & centralized operations and building strong relationships will enable you to effectively meet customer needs and exceed their expectations. By identifying operational improvements & creating the life cycle solutions, finding business opportunities, delivering tailored solutions, you will contribute to revenue growth, customer satisfaction, and the overall success of the company. You will report directly to our Service operations leader, and youll work out of our Gurgaon location. In this role, you will impact on the company by effectively managing, delivering standardized operations & services, SLA delivery by regional teams for key accounts, support revenue growth, and contributing to the companys overall financial success. Your ability to build strong relationships with customers, create customer approved standards for deployed solutions, deploy NPIs & company s Digital solutions to improve serviceability to enhance customer satisfaction, strengthen the companys market position, and drive long-term business growth. KEY RESPONSIBILITIES Managing 2-3 key accounts, driving seamless & centralized operations and building strong relationships, serving as the primary point of contact for customers. Build and maintain strong relationships with key stakeholders at customer locations, understanding their business needs and providing tailored systematize solutions across customer sites/locations. Fix the financial burdens and create business cases for improvement. Strong collaboration with regional business leaders and field teams to oversee the installation, maintenance, and repair of building automation systems across the customer sites. Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations. Maintain a high level of customer satisfaction through an effective communication and problem resolution approach. Execute internal and external MOS on services delivery, system performance and improvement actions. Drive & upsell the NPI, BTI & Digital Solutions at across customer sites/locations. Identify new business opportunities within existing sites and collaborate with cross-functional teams, Sales, KAM & regional operations to deliver value-added solutions.

About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We re profitable, and both our bottom line and our global reach are growing rapidly. We re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast-pace. A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last. We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way. We walk the walk on diversity . We re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more and that s by design. We see diverse perspectives as a core competitive advantage. Integrity is essential. We believe in doing things well and doing them right. Integrity is a core value here: you ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company. We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative. NOC Engineer Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution. Job Detail Function: Global Service Operations Center Position: NOC Engineer Location: Noida Responsibilities: Alarms monitoring of Aeris application and infrastructure Proactively identify the problem and take the defined actions based on scripted method of procedures Provide expertise in monitoring to department peers Escalate the issue to next level and ensure the problem resolution Page the stake holders and Set-up the Incident management bridge for problem resolution Document the problem, impact and resolution delivered by SMEs. Managing multiple cases at one time while adding procedural documentation Manage your workload by accurately gauging timelines and meeting timelines Required to work in 24*7 shift Candidate Prerequisites Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent. Years of experience: 2-5 years Technical and/or functional skills: Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment. Experience with Zendesk, Jira or ticket tracking best practices Excellent written and verbal communication Experience with diagnostic tools and reading and interpreting logs Excellent organization skills A curious mindset and a passion for continued learning, staying abreast of new technology and techniques Service Performance indicators and their interpretation. Working experience in either Access, Core, Transport networks Knowledge of routers/switches/firewall desired but is not mandator Personality attributes: Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner. Must possess good communication skills and fluent in English speaking and Writing. Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated Desire to excel, capability to drive the solution of a problem and flexibility in work schedule Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Ready to work in shifts 24x7

About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We re profitable, and both our bottom line and our global reach are growing rapidly. We re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast-pace. A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last. We do things differently. As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way. We walk the walk on diversity . We re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more and that s by design. We see diverse perspectives as a core competitive advantage. Integrity is essential. We believe in doing things well and doing them right. Integrity is a core value here: you ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company. We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative. NOC Engineer Network Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution. Job Detail Function: Global Service Operations Center Position: NOC Engineer Location: Noida Responsibilities: Alarms monitoring of Aeris application and infrastructure Proactively identify the problem and take the defined actions based on scripted method of procedures Provide expertise in monitoring to department peers Escalate the issue to next level and ensure the problem resolution Page the stake holders and Set-up the Incident management bridge for problem resolution Document the problem, impact and resolution delivered by SMEs. Managing multiple cases at one time while adding procedural documentation Manage your workload by accurately gauging timelines and meeting timelines Required to work in 24*7 shift Candidate Prerequisites Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent. Years of experience: 2-5 years Technical and/or functional skills: Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise environment. Experience with Zendesk, Jira or ticket tracking best practices Excellent written and verbal communication Experience with diagnostic tools and reading and interpreting logs Excellent organization skills A curious mindset and a passion for continued learning, staying abreast of new technology and techniques Service Performance indicators and their interpretation. Working experience in either Access, Core, Transport networks Knowledge of routers/switches/firewall desired but is not mandator Personality attributes: Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner. Must possess good communication skills and fluent in English speaking and Writing. Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated Desire to excel, capability to drive the solution of a problem and flexibility in work schedule Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Ready to work in shifts 24x7

Overview We are seeking a highly skilled and detail-oriented Senior Service Operations Analyst to support our Technical Support, Professional Services , and Partner Management functions. In this role, you will work cross-functionally to drive operational efficiency, improve service delivery, and support data-driven decision-making. You will be instrumental in optimizing processes, analyzing performance, and ensuring seamless coordination across customer-facing teams. Responsibilities Operational support & Optimization - Drive continuous improvement across Service Operations, spanning Support, Professional Services, and Partner Management by streamlining workflows, standardizing processes, and addressing operational gaps through scalable solutions, automation, and tooling. Stakeholder Collaboration - Partner with cross-functional teams, including Support, Services, Partner Managers, Sales Ops, Customer Success, and Finance to align on priorities, resolve escalations, and coordinate operational initiatives that support business planning and execution. Systems & Tools Management - Manage and optimize key service platforms (e.g., Crossbeam, partner portals, Salesforce Service Cloud, Gainsight, Zendesk), ensuring system efficiency through regular audits, workflow enhancements, data accuracy, and alignment with evolving business needs. Data & Reporting - Build and maintain dashboards, KPIs, and performance reports to drive visibility into Service Operations. Prepare stakeholder-ready presentations (e.g., QBRs, EBRs) using AI tools, monitor key metrics such as SLAs, project timelines, and partner performance, and analyse operational trends to deliver actionable insights to leadership. Documentation & Knowledge Sharing - Contribute to building structured documentation, training content, and standard operating procedures to support knowledge transfer across global teams. Qualifications Bachelor’s degree in business, Operations, or a related field; MBA or equivalent experience is a plus. Excellent communication and stakeholder management skills. Knowledge of Salesforce, Clari including creating reports and dashboards. Strong Excel/Google Sheets skills (pivot tables, lookups, data validation, etc.) Experience supporting Professional Services, Technical Support, and/or Partner teams. Understanding of partner ecosystems and service delivery models in a B2B environment. Ability to work independently in globally distributed teams and communicate effectively across time zones

Responsibilities: * Manage after sales services from request to resolution * Ensure customer satisfaction through timely technical support * Coordinate field service activities with customers and team members Provident fund Health insurance Annual bonus

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace. Further information at ZEISS India . Purpose of the Job : To handle VTS service requests of assigned territory . Identify oppoutunties to increase service revenues through Service revenues through Annual maintenance contract .Maintain professional relationships with existing customers to identify areas of improvements and upstream information to VTS function head. Job Responsibility: Service Operations: Responsible for closure of service requests for the assigned territory. Understand the criticality of the request &maintain timelines for closure as per the protocol Maintain necessary documentation of service records and strive for excellence in service rendered. Revenue Generation To be able co-ordinate with sales team of assigned territory for VTS lead generation follow-ups & Closure To conduct follow-up calls with install data base to add value on the device usage. To follow-up on leads generated in the conferences/ Digital Media/ Lab Yatra AMC (Service contracts) Encourage customers to bring them into VTS service contracts for the assigned territory. To conduct preventive maintenance of the VTS devices for the assigned territory To constantly find ways to upbring service revenues for the assigned territory Demos/Application Support: To plan, execute VTS demos for the assigned territory To maintain records of all VTS demos conducted across India Existing customers usage to be monitored for bringing the best outcomes from VTS devices Development: Follow a culture of continuous improvement and learning Demonstrate a self-directed and high-performance culture Education : Bachelors (Any Stream) / Preferably with BE. (Electronics) Work Experience : 5 years in service of technical support, troubleshooting, and maintenance for diverse range of equipment s. Proficient in diagnosing and resolving issues, ensuring maximum uptime and customer satisfaction Other Skills :Customer Care / Service/ Machine Application Your ZEISS Recruiting Team: Itishree Pani

Aftermarket Professional - Power Technique Service - CP - Pune Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Aftermarket Professional - Power Technique Service - CP - Pune Atlas Copco (India) Private Ltd. Date of posting: Jul 1, 2025 Applications open till 15th July 2025 As Engineer Parts & Service for Service division (PTS) of Chicago Pneumatic brand within Power Technique Business Area, you need to support and improve PTS activities in respective region. You need to support and improve PTS activities in respective region. Position will be responsible for the Technical Service & Operations of the Region Position will be responsible for increasing Aftermarket Revenue through promotion of different Aftermarket products and activities in the regions through dealers. The position requires regular domestic travel & frequent interaction with Customers PTS is a dealer driven organisation. Coordination and development of dealer is very important Ensure total Customer satisfaction & retain existing Customer Loyalties Promote service as a business line & promote parts business in the territory through various activities Organise Service Camps in coordination with dealers to increase 1:1 ratio. Implement PGA with dealers for customer segmentation. Special focus on dealer manpower competency development Co-ordination with the Capital Equipment Sales Team and ensure seamless approach to the Customer Meeting Spare Parts Target Regular meeting with Engine OEM to ensure customers satisfaction. Work on focus product and priorities. Impart training to the dealer service team and be their mentor Internal & External customer satisfaction Responsible for regional PTS receivables Good knowledge on MS Office 5-7 years experience in similar role. DME (or) Degree in engineering Hands on technical knowledge Experience on dealer management Good in MS Office Interpersonal skill and Good team player. Over 110 years of experience Since 1901, CP has delivered reliability with a deep understanding of customer needs. We are a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications. Our products are engineered for performance and lasting customer value. People. Passion. Performance. This is our promise.

IQVIA-Service Operations / QC team is seeking a highly motivated and resourceful individual to join our Operations team as an Operations Analyst. The ideal candidate should be excited about learning new technologies, has a can-do attitude, is result driven, and brings the ability to rapidly learn and implement. Ensure all work is conducted in accordance with SOPs and work instructions, meeting quality and timeline metrics. Provide client support, managing client s expectations. JOB DESCRIPTION Perform QA/QC for production/operation projects to maintain the quality. * Ready to work in 24X7 shifts whenever required. Prepare a QC processes for error free and on-time delivery Perform data validation against various source of information. Perform the validation on Record count against control file. Make sure data delivered according to DIA (Data Interface Agreement). Knowledge on IQVIA Datasets is preferred. Perform adhoc requests (Data Validation/ QC -etc) or analysis on data Address client queries and questions Documentation of issues and resolutions Collaborate with other team for closure of issues Work on task automations or process improvement plan Monitor the Support Mailbox queue and triage the requests/Incidents Inform input data issues to stakeholders and client to get the updated file RESPONSIBILITIES Complete appropriate role-specific training to perform job duties. Demonstrate the highest standards of accountability by effective communication, reporting, and handling/escalating of issues observed during the QC Process as and when they occur in a timely manner. Interact with L2/Onshore team on a regular basis and follow-up on resolution. Perform the activities as per the task list delegated by Lead and Manager. Establish and maintain effective project/stakeholder/Client communication Ensure Clients/stakeholders - are appropriately informed of any delivery delays or errors and kept advised of progress and actions being taken. Ensure any Service Level Agreements are honored to required quality and support standards. Determine the nature and the severity of the problem reported as per predefined definitions. Identify areas for improvement in the process Keep accurate records of discussion or correspondence with different stakeholders. Willingness to work in a flexible schedule including Weekends and Public Holidays Build out and maintain knowledge-base of application-specific processes, known errors and other relevant documentation. Share daily/weekly/adhoc reports with stakeholders and manager. Maintain and update customer contact information for off-hours support team, in event of any situation. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Results and detail-oriented approach to work delivery and output. Basic SQL/PLSQL knowledge Good problem-solving skills. Good planning, time management and prioritization skills. Attention to detail and accuracy in work. Good Microsoft excel skills including but not limited to functions, pivot and macros Ability to establish and maintain effective working relationships with coworkers, managers and clients. Effective oral and written communication skills Creative problem-solving abilities and a passion for innovation Good to have an experience in supporting customer operations, particularly in a tech software environment Ability to effectively influence and communicate cross-functionally Ability to handle multiple concurrent tasks and projects with minimal supervision Ability to address conflict with others, constructively

About NCR Atleos "The main duties of the Service Coordinator include the followingAccept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third-party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLAS) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S ScopeProactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills" EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

What you will do Be responsible to drive and program manage the development, launch, activation and enablement of Services Growth Initiatives and Programs by working closely with Service, Operations and Sales leaders from regions, countries and branches in EMEALA. Track, report and analyze individual country performance on growth initiatives and proactively facilitate problem solving as needed in achieving EMEALA and regional/country growth targets. Responsible to facilitate necessary discussions to identify and problem solve the root-cause(s) on KPIs that are consistently under-performing by working closely with EMEALA service leadership and regional/country service teams. Regularly track and report the progress on actions taken to resolve KPI performance issues. Facilitate and execute best-in-class Program Management plan, including enabling cadence planning, impact capturing and problem solving. Provide value-added analytics leveraging analytical tools like Excel, Power BI, etc. and assist EMEALA and regional/country service leadership teams in making informed business decisions to drive services growth. How you will do it The position reports to the EMEALA Service Growth and Programs Leader and is responsible to drive and program manage various EMEALA Service growth initiatives, track, analyze and communicate the performance to our internal and external stakeholders. This position leads and manages growth programs and ensures each function manages their deliverables in order to meet the programs schedule and outcomes. The Program Manager represents the region at regular cadence meetings and is responsible for clearly and concisely present the status of all programs they own. The position has high visibility and works closely with senior stakeholders within region, functions and branches in EMEALA to lead/manage various growth initiatives, analyze and synthesize business performance, KPIs and proactively facilitate problem solving as needed in achieving EMEALA and country growth targets. What we look for Business acumen and understanding of organizational issues and challenges. Strong critical thinking, analytical and problem-solving skills required. Detail oriented and with ability to work under pressure, mentally resilient with a propensity to persevere. Exceptional communication skills (bilingual preferred), both written and verbal, to a variety of audiences at all levels. Experience with large-scale organizational change efforts preferred. Familiarity with best-in-class program management tools and practices will be highly valued. Engineering & technical experience with building industry. Bachelor s degree. Master s degree ideal. Advanced proficiency in Microsoft Office applications - Excel, Word, PowerPoint.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Graduate fresher with PDC Undergraduate with 1+ years of experience in customer support voice process.

Role & responsibilities 1. Handle Zone wise Service restorations. 2. Ensure safe work environment and adherence to safety norms. 3. Adherence and maintenance of 100 % quality service restoration 4. Handling Vendors, Machine and Material 5. Responsible to ensure customer uptime for his Zone 6. Responsible for tracking Network Engineers for desired productivity 7. Conducting Reviews on service levels with Network Engineers 8. Tracking of material consumption through CRM 9. Handling escalations related to Fault repair 10. Tracking of Nodal, Wrong ticket escalations 11. Coordinates with Store In charge for material 12. Take update on the pending tickets with Engineers Preferred candidate profile Minimum 3 years of total work experience, relevant experience in ISP preferred Hands-on experience in handling teams with stipulated service levels. Excellent communication skills Should possess strong technology awareness

We are seeking a Service Manager, candidate should be professionally responsible for managing service complaints & installations at the customer s site. This role will have the following key responsibilities areas: Primary Responsibilities: Address and resolve customer complaints promptly and effectively, ensuring satisfaction and strong relationships. Handle escalated customer issues requiring higher-level attention, ensuring timely resolution. Support service engineers in resolving complaints and ensuring quick, high-quality service delivery. Delegate tasks, monitor progress on customer complaints, and manage the service team to achieve objectives. Log, track, and report all complaints to senior management. Maintain professional communication with customers to resolve concerns and foster repeat business. Review and improve customer service processes to minimize complaints and enhance service quality. Keep customers informed throughout the resolution process, explaining the steps taken to address their concerns. Manage communication between customers and relevant departments to ensure smooth resolution. Monitor service delivery timeliness and quality. Ensure all team members accurately log customer interactions in the CRM. Lead, motivate, and provide training opportunities for the service team. Develop and implement effective service procedures and policies. Allocate resources effectively to optimize service delivery. Collaborate with other departments to address customer issues and improve service processes. Key Deliverables: Maintain high satisfaction scores through timely complaint resolution, ensuring efficient and effective service delivery. Achieving customer satisfaction and optimizing service operations. Take ownership of customer s issues and follow problems through to resolution. Effectively manage and resolve escalated complaints, reducing the frequency of issues requiring higher-level attention. Consistently deliver high-quality service, measured by customer feedback, service reports, and internal quality assessments Providing mentoring, training, and motivating service staff, as well as managing their performance and workload. Ensure smooth communication between teams, departments, and customers. To ensure adherence to company s policies and SOP s. Preparation of regular reports on service performance and activities, providing insights for the management. Ensure 100% CRM log accuracy by all team members.

IQVIA-Service Operations / QC team is seeking a highly motivated and resourceful individual to join our Operations team as an Operations Analyst. The ideal candidate should be excited about learning new technologies, has a can-do attitude, is result driven, and brings the ability to rapidly learn and implement. Ensure all work is conducted in accordance with SOPs and work instructions, meeting quality and timeline metrics. Provide client support, managing client s expectations. JOB DESCRIPTION Perform QA/QC for production/operation projects to maintain the quality. * Ready to work in 24X7 shifts whenever required. Prepare a QC processes for error free and on-time delivery Perform data validation against various source of information. Perform the validation on Record count against control file. Make sure data delivered according to DIA (Data Interface Agreement). Knowledge on IQVIA Datasets is preferred. Perform adhoc requests (Data Validation/ QC -etc) or analysis on data Address client queries and questions Documentation of issues and resolutions Collaborate with other team for closure of issues Work on task automations or process improvement plan Monitor the Support Mailbox queue and triage the requests/Incidents Inform input data issues to stakeholders and client to get the updated file RESPONSIBILITIES Complete appropriate role-specific training to perform job duties. Demonstrate the highest standards of accountability by effective communication, reporting, and handling/escalating of issues observed during the QC Process as and when they occur in a timely manner. Interact with L2/Onshore team on a regular basis and follow-up on resolution. Perform the activities as per the task list delegated by Lead and Manager. Establish and maintain effective project/stakeholder/Client communication Ensure Clients/stakeholders - are appropriately informed of any delivery delays or errors and kept advised of progress and actions being taken. Ensure any Service Level Agreements are honored to required quality and support standards. Determine the nature and the severity of the problem reported as per predefined definitions. Identify areas for improvement in the process Keep accurate records of discussion or correspondence with different stakeholders. Willingness to work in a flexible schedule including Weekends and Public Holidays Build out and maintain knowledge-base of application-specific processes, known errors and other relevant documentation. Share daily/weekly/adhoc reports with stakeholders and manager. Maintain and update customer contact information for off-hours support team, in event of any situation. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Results and detail-oriented approach to work delivery and output. Basic SQL/PLSQL knowledge Good problem-solving skills. Good planning, time management and prioritization skills. Attention to detail and accuracy in work. Good Microsoft excel skills including but not limited to functions, pivot and macros Ability to establish and maintain effective working relationships with coworkers, managers and clients. Effective oral and written communication skills Creative problem-solving abilities and a passion for innovation Good to have an experience in supporting customer operations, particularly in a tech software environment Ability to effectively influence and communicate cross-functionally Ability to handle multiple concurrent tasks and projects with minimal supervision Ability to address conflict with others, constructively

About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key ResuAlt reas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream) Freshers Can Apply (0 - 4 years of experience) Mandatory : Two wheeler with valid driving license Languages: Local Language and English Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Attractive Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key ResuAlt reas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream) Freshers Can Apply (0 - 4 years of experience) Mandatory : Two wheeler with valid driving license Languages: Local Language and English Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Attractive Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

SUMMARY The Mgr, Corporate Technology, is responsible for delivering technological capabilities in support of HR and Finance. They own and deliver strategies and plans to assist in the delivery of overall digital acceleration objectives. Ensures that technology delivery is aligned with Business and CDT roadmaps, application standards, and methods, and works closely with multiple global CDT technology and business leaders to build specific delivery capabilities. Manages and supports the technical delivery teams and drives new solutions. RESPONSIBILITIES Delivers high quality, scalable, performant, flexible, comprehensive, and integrated solutions. Builds delivery plans, estimates, proposals, and service delivery SLAs. Engages with product and service vendors to align solution roadmaps with vendor product roadmaps and prioritize business and technology needs. Works with leadership to prioritize work requests. Continuously improves technology processes and practices by applying industry, professional, and technical knowledge. Directs and conducts audit activities of service operations to determine the effectiveness of controls, compliance with management directives, and regulatory requirements. Ensures adherence to delivery and compliance processes. Builds a team focused on a product-based agile delivery, including hiring, training, retaining, and career development of technology and engineering talent. Forecasts and builds a talent pipeline, aligned with CDT global delivery roadmap. Highlights cost/benefits/risk/complexity for technology solutions and provides solution recommendations that meet or exceed business needs, optimizing costs and risks. Performs other duties as assigned ADDITIONAL REQUIREMENTS People Management Translates company strategy into functional and team goals, monitors progress, removes barriers, and identifies and allocates resources. Acts as a change catalyst to meet evolving business needs. This may include organizational, financial, and labor/cost management. Creates a high-performance culture by setting clear performance objectives, providing ongoing feedback, and developing talent to build new skills and capabilities. Drives team engagement and promotes an inclusive work environment using effective communication, team building, and collaboration practices. Maintains efficient operations in compliance with regulations, policies, and safety standards. Education Bachelor s or Master s degree, or applicable certification or equivalent experience Related Experience Typically requires 5 years functional experience Experience managing individual contributors and a department or acted as a lead Additional Education or Specific Certification Bachelor s degree or comparable experience/certification required Knowledge, Skills, Abilities (i.e. software applications, programming languages, etc.) Experience with Workday, SAP, and/or UKG Experience leading a team and creating a culture of innovation and trust Demonstrated leadership in successfully delivering global projects Experience leading with Agile, Scrum and related principles and best practices Previous experience managing within a global workforce and an awareness and sensitivity to cultural differences Travel (may require domestic, international and/or overnight) None Work Schedule Standard Hours Remote Work Eligible No Other Click or tap here to enter text. Career Band: Management Jobs in this career band achieve results through the efforts of subordinate employees by directing, leveraging, guiding the work of others and mobilizing resources as the primary focus of their role. Typically manages 2 or more direct reports. Responsible for the monitoring and achievement of operational and/or financial results for area of responsibility to accomplish the vision of the company. Responsible for staffing decisions, such as hiring, firing, rewarding, training, and developing employees. Criteria & Minimum Requirements Problem Solving Identifies and resolves technical, operational and organizational problems; considers multiple sources of information to identify the best course of action for teams managed. Guided by policies, resource requirements, budgets, and the area business plan. Business Acumen Applies understanding of the business and how their own area integrates with others to achieve departmental objectives. Communication & Influence Guides, influences, and persuades others either internally and externally; converts technical information to compelling business context and advice. Impact Decisions impact the finances, operational efficiency and effectiveness of own team and often multiple related teams. Leadership Semi-independent management of roles and responsibilities (primarily professional level roles), planning for the department s needs and operational issues. WORK ENVIRONMENT Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment. GENERAL PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires ability to communicate with others to exchange information. This job description is not intended to be a comprehensive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company. Duties and responsibilities may change without notice. At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need. #LI-SA1

Skilled Worker / Semi-Skilled Worker | Full-Time | Field Operations Vestas is the world leader in wind technology and a Defining force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas! Region APC > Service APAC > Service India Customer Service Department handles Post-sales Service Operations to meet the contractual obligations with customers. Job Responsibilities: Attend to break down maintenance on-call; ensure WEGs and related equipment are maintained in neat and technically acceptable conditions according to standard engineering practices Document the work is done indicating consumption of spares/ consumables, list further actions along with targeted completion dates Ensure self-safety & report any abnormalities to the site in charge Report abnormalities on OH lines and take corrective action in consultation with the SI, inform SI of any abnormalities noticed that cannot be fixed immediately Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, etc. applicable to the WEG and associated equipment, carry out servicing activities as per the latest certified checklists, manuals, and service bulletins Ensure safety and care of all tools, tackles, measuring instruments, and spare parts in custody Comply with all HSE / ISO & all other statutory requirements Ensure site office and guest house are maintained in good condition monitor the performance of security personnel/operators, report non-compliances Assist in the sub-assembly of WEG components at the factory premises whenever required Qualification: Diploma in electrical/electronics 0 to 1 years of relevant experience in O&M Competencies: Ability to read, comprehend and write English as well as the regional language Ability to effectively participate in all training courses Comfort working remotely with limited supervisory interaction Effective follow-up & attention to detail Tracking and ensuring that work is done as per schedule What We Offer Vestas provides an open, respectful, and global culture, an attractive compensation package, and long-term career development. We care and respect all employees and will offer: On the job training, A ideal platform for professional and personal development, Bonus Program &, etc. In return, we expect you to go the extra mile to achieve results. Additional Information The work location is in Gujarat. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July, 2025. BEWARE RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: PPSM Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for - Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation