2386 Service Operations Jobs - Page 37

Skill required: Trust & Safety - Content management Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for "1. Strong coping, emotional resilience, and stress-management skills2. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.3. Strong knowledge of content policies, community guidelines, and online safety practices4. Leadership and Management Skills: 5. Strong leadership qualities to guide and motivate team members.6. Ability to delegate tasks effectively and manage workloads.7. Decision-making skills to resolve conflicts and make tough choices.8. Time management and organizational skills to prioritize tasks and meet deadlines.""Communication Skills: 1. Excellent verbal and written communication skills to convey information clearly and concisely.2. Active listening skills to understand team members concerns and provide effective feedback.3. Problem-solving and Critical Thinking:4. Analytical skills to identify issues, assess situations, and find practical solutions.5. Ability to think critically and make informed decisions under pressure.Performance Management:1. Skill in setting performance goals and monitoring team members progress.2. Capacity to provide constructive feedback and coach team members for improvement.Client and Stakeholder Management:1. Strong interpersonal skills to interact with clients and stakeholders.2. Ability to understand client expectations and manage relationships effectively.Attention to Detail:1. Thoroughness in reviewing and validating work for accuracy and quality.2. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:1. Adherence to ethical standards and professionalism in all interactions.2. Commitment to maintaining confidentiality and data security. Roles and Responsibilities: 1. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.2. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.3. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.4. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.5. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. 6. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.7. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.8. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly." Qualification Any Graduation

Skill required: Procurement Operations - Procurement Management Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Skill required:Procurement Designation:Procurement Senior Associate Manager/Specialist Job Location:Gurugram Qualifications:Any Graduation Years of Experience:8-12 yearsGo beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for Candidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same. Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio. Experience working with and influencing multiple stakeholders including senior leadership. Skill required:Procurement Designation:Procurement Senior Associate Manager/Specialist Roles and Responsibilities: Roles and Responsibilities:Minimum 8 years of relevant experience in Supplier Management or Procurement domain In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. What are we looking for .. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Senior Analyst Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for Ability to establish strong client relationshipAdaptable and flexibleWritten and verbal communication Roles and Responsibilities: This role is expected to manage the technology team supporting AOs Voice & Data Infrastructure Service Management. This role requires subject matter expert in charge of IT infrastructure projects and IT service delivery for Accenture Operations Clients. As an Infrastructure Services Management specialist; She/he will be a trusted business advisor providing guidance around IT operations and optimization of IT infrastructure and services.In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BE,Any Graduation,Master of Engineering

Skill required: Sales Support - Pricing & Profitability Optimization Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportA set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Associate Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. What are we looking for Collaboration and interpersonal skillsAgility for quick learningAdaptable and flexibleGood communication skillsGood accounting knowledgeGood in excel skills , Good communication in English, Good accounting knowledge is must Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BBA,BCom,Master of Business Administration

Skill required: Payroll - Workday Payroll Accounting Designation: Payroll Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalImplement and manage payroll accounting processes and solutions within Workday paltforms. What are we looking for WorkdayMicrosoft ExcelMicrosoft PowerPointProblem-solving skillsCommitment to qualityAbility to perform under pressureAbility to work well in a teamAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Senior Analyst Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of development of methodical information technology specifications, models and guidelines, using a variety of Information Technology notations. Estimating, architecting, implementing, testing, assessing and selling Technology Architectures, including but not limited to all the ADM Technology Architecture work-stream activities and deliverables, covering the required blueprint & roadmap, analysis, design, build, test and deploy phases. What are we looking for Ability to establish strong client relationshipAbility to manage multiple stakeholdersAdaptable and flexibleWritten and verbal communication Roles and Responsibilities: This role is expected to manage the technology team supporting BPSs Voice & Data Infrastructure Service Management. This role requires subject matter expert in charge of IT infrastructure projects and IT service delivery for Accenture Operations Clients. As an Infrastructure Services Management specialist; She/he will be a trusted business advisor providing guidance around IT operations and optimization of IT infrastructure and services.In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BE,Any Graduation,Master of Engineering

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Associate Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Responsible for Billing process, understand client requirement and deliver with Quality, Flexible to work in night shift and RTOOptimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. What are we looking for Adaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsCommitment to qualityGood in excel skills , Good communication in English, Good accounting knowledge is must Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BBA,BCom,Master of Business Administration

Skill required: Talent Acquisition - Onboarding & Candidate Experience - Recruitment Operations Designation: Recruiting Operations Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Recruitment Operations. What are we looking for Operations ManagementProblem-solving skillsAbility to establish strong client relationshipAbility to work well in a teamWritten and verbal communicationAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

Skill required: Payroll - Workday Payroll Accounting Designation: Payroll Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalImplement and manage payroll accounting processes and solutions within Workday paltforms. What are we looking for WorkdayMicrosoft ExcelMicrosoft PowerPointProblem-solving skillsCommitment to qualityAbility to perform under pressureAbility to work well in a teamAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Marketing Title. In this role, you will: Responsible for installation, configuration and maintenance of Unix operating system and all related systems Detect and diagnose all Unix related problems. Responsible for recovery and backup process. Installation, Configuration and troubleshooting knowledge of Veritas Volume Manager, Veritas Cluster Server and Veritas Netbackup Client. Understanding of Network OSI Model, TCP/IP and Routing. Good knowledge of RAID Levels such as RAID-0, RAID-1, RAID-1+0, RAID-5. Working experience on SAN /NAS storage with ability to lead incidents in real time towards resolution. Configuring EMC/Hitachi LUNs on UNIX servers. Understating of LVM/VXVM and detect underlying HW/SW issues and fix those effectively Understanding of multipath concept and its implementation as well. Working knowledge of coding and scripting e. g. Shell or Python etc. Experience with automation/configuration management using either Ansible or an equivalent Devops tool Knowledge on Kubernetes & Docker architecture & working principles. Communication and interpersonal skills. Effective time management Should be well versed with ITIL concepts and more specific understanding of Service operations activities. Worked in an infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer. Ability to work effectively as a team player. Working across cultures. Requirements To be successful in this role, you should meet the following requirements: Communication and interpersonal skills. Effective time management Should be well versed with ITIL concepts and more specific understanding of Service operations activities. Work in an infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer. Ability to work effectively as a team player. Working across cultures.

Facility & Office Management Stationery, Housekeeping & Security Vendor Coordination Compliance & Documentation Support to HR & Accounts

Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan & Chase Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training. Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan & Chase Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training.

Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan Chase & Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training. Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan Chase & Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training.

Managing & supervise a team of service engineers ensuring timely resolution of on-site issues Provide technical guidance & support to the service team regular site visits to assess performance address challenges & ensure adherence Required Candidate profile Collaborate closely with sales procurement& operations teams to optimize service delivery &customer satisfactionFoster strong customer relationships throughregular communication & proactive engagement

Roles and Responsibilities Manage service operations, including technical services, customer escalation, and data management. Oversee lithium-ion battery testing and analysis using Excel and other tools. Ensure effective communication with customers through timely updates on service requests. Develop processes to improve service efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex issues.

Branch Locations - BKC & South Mumbai Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to nearby South Mumbai branches for 1st round of interview conducted by Branch Manager and Deputy Branch Manager between 11 AM to 3 PM.

Responsibilities: Manage daily operations of the service department Ensure timely completion of vehicle repairs & maintenance Handle escalated customer complaints & resolve it efficiently Ensure warranty compliance, manage claims efficiently Provident fund

Oracle Fusion CX Cloud Job Summary: An Oracle Fusion Customer Service (CS) Techno-Functional Consultant with proven experience in Oracle Service Cloud (part of Oracle CX suite) to support healthcare-specific service operations. This role will bridge technical expertise and business understanding to deliver scalable patient/member service solutions aligned with regulatory and operational needs in the healthcare environment. Key Responsibilities: Functional Responsibilities: Gather and analyze requirements from healthcare operations, contact centers, provider support, and member services teams. Configure Oracle Service Cloud modules including: Service Request Management Knowledge Management Agent Desktop / Workspaces Queues, SLA, and Workflow Rules Incident Management Multichannel Communication (email, chat, phone, web portal) Design solutions to support healthcare-specific use cases like: Member or patient inquiries and issue resolution Provider service requests and credentialing follow-ups Support for prior authorization, claims status, and appointment escalations Define and configure service level agreements (SLAs), escalations, and assignment logic. Technical Responsibilities: Customize Oracle Service Cloud using: BUI Extensions, JavaScript, and PHP (for older RightNow implementations) Scripting and automation rules Workflow Designer for guided resolution flows Integrate Oracle Service Cloud with: EHRs (like EPIC or Cerner) CRM, Claims, or Eligibility systems Identity systems for patient/member login and profile sync Build reports and dashboards using Analytics and BI Publisher to track: Call center KPIs (first call resolution, AHT, SLA compliance) Request trends by category, escalation, and time Support REST/SOAP API-based integrations for omnichannel communication and external system interoperability. Required Skills & Experience: 6+ years of experience in customer service or CRM solutions, with hand-on in Oracle Service Cloud / Fusion CX / RightNow . Strong techno-functional expertise in configuration, scripting, workflow, and case management. Experience in healthcare service operations, such as: Member engagement Provider relations Claims or benefits support Understanding of healthcare data sensitivity, HIPAA compliance, and audit trail requirements. Preferred Qualifications: Experience integrating with healthcare applications (EHR, PBM, Claims, Payer Core) Knowledge of Genesys or Twilio integration for telephony Familiarity with digital front doors, patient/member portals, or virtual agents Oracle CX Cloud or Service Cloud certification [Good to have]

Oracle Fusion CX Cloud Job Summary: An Oracle Fusion Customer Service (CS) Techno-Functional Consultant with proven experience in Oracle Service Cloud (part of Oracle CX suite) to support healthcare-specific service operations. This role will bridge technical expertise and business understanding to deliver scalable patient/member service solutions aligned with regulatory and operational needs in the healthcare environment. Key Responsibilities: Functional Responsibilities: Gather and analyze requirements from healthcare operations, contact centers, provider support, and member services teams. Configure Oracle Service Cloud modules including: Service Request Management Knowledge Management Agent Desktop / Workspaces Queues, SLA, and Workflow Rules Incident Management Multichannel Communication (email, chat, phone, web portal) Design solutions to support healthcare-specific use cases like: Member or patient inquiries and issue resolution Provider service requests and credentialing follow-ups Support for prior authorization, claims status, and appointment escalations Define and configure service level agreements (SLAs), escalations, and assignment logic. Technical Responsibilities: Customize Oracle Service Cloud using: BUI Extensions, JavaScript, and PHP (for older RightNow implementations) Scripting and automation rules Workflow Designer for guided resolution flows Integrate Oracle Service Cloud with: EHRs (like EPIC or Cerner) CRM, Claims, or Eligibility systems Identity systems for patient/member login and profile sync Build reports and dashboards using Analytics and BI Publisher to track: Call center KPIs (first call resolution, AHT, SLA compliance) Request trends by category, escalation, and time Support REST/SOAP API-based integrations for omnichannel communication and external system interoperability. Required Skills & Experience: 6+ years of experience in customer service or CRM solutions, with hand-on in Oracle Service Cloud / Fusion CX / RightNow . Strong techno-functional expertise in configuration, scripting, workflow, and case management. Experience in healthcare service operations, such as: Member engagement Provider relations Claims or benefits support Understanding of healthcare data sensitivity, HIPAA compliance, and audit trail requirements. Preferred Qualifications: Experience integrating with healthcare applications (EHR, PBM, Claims, Payer Core) Knowledge of Genesys or Twilio integration for telephony Familiarity with digital front doors, patient/member portals, or virtual agents Oracle CX Cloud or Service Cloud certification [Good to have]

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Service Delivery Incident Manager (SDIM) Location: Remote Company: New Era Technology Job Type: Full-Time Experience: 10+ Years Shift: EST Time Zone Coverage About Us At New Era Technology , we deliver innovative technology solutions and services that empower businesses worldwide. As a trusted global provider of IT services and solutions, our mission is to deliver high-quality services that improve operations, reduce costs, and enhance end-user experience. Role Summary We are looking for an experienced and dynamic Service Delivery Incident Manager (SDIM) to lead and oversee incident management operations. This role is responsible for restoring normal service operations swiftly while minimizing the impact on business processes. You will lead a team of IT support engineers, manage client escalations, implement process improvements, and ensure adherence to service level targets (SLTs). Key Responsibilities Team Management Lead, coach, and manage a team of IT support engineers. Conduct regular team meetings and performance reviews. Foster a culture of accountability, collaboration, and high performance. Incident & Escalation Management Oversee the end-to-end lifecycle of incidents from identification to resolution and closure. Coordinate across teams to resolve Critical and High-Priority tickets swiftly. Ensure efficient triaging and prioritization of alerts based on business impact. Maintain industry-standard practices in Incident, Problem, and Triage Management. Client Relationship & Escalation Handling Act as the primary escalation point for high-impact client incidents. Ensure timely communication and resolution within agreed SLTs. Build and maintain strong relationships with clients through professional communication. Support Operations & Continuous Improvement Monitor ticketing systems (preferably ConnectWise) to ensure issue resolution quality and timeliness. Participate in regular process reviews and implement continuous improvements. Track and report on key performance indicators (KPIs) to improve service delivery. Maintain up-to-date process documentation and SOPs. Technical Leadership Provide hands-on technical support for complex issues. Stay current with industry trends and ensure your team s skills are up to date. Collaborate cross-functionally to ensure seamless support delivery. Required Skills & Competencies Strong leadership and team development skills. Excellent verbal and written communication. Ability to prioritize and manage a high volume of tickets. Commitment to delivering exceptional customer service. Broad technical expertise across operating systems, networks, applications, and SaaS platforms. Accountability, ownership, and adaptability in a fast-paced environment. Qualifications & Experience Bachelor s degree in IT, Computer Science, or related field. 10+ years in IT support or incident management, with at least 2 years in a leadership role. Deep understanding of IT infrastructure and service delivery processes. Experience with Managed Service Providers (MSP) is a strong plus. Proficient in ticketing systems (ConnectWise preferred). ITIL certification is a plus. Work Hours & Expectations Full-time position (40 hours/week). Core working hours aligned to Eastern Standard Time (EST). Participation in on-call rotation for escalations as needed. Occasional overtime may be required during critical incidents. Ready to Apply? Make a meaningful impact by ensuring IT service continuity for customers across the globe. Join us at New Era Technology, where innovation meets excellence. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Applications open till 15th July 2025 As Engineer -Parts & Service for Service division (PTS) of Chicago Pneumatic brand within Power Technique Business Area, you need to support and improve PTS activities in respective region. You need to support and improve PTS activities in respective region. Position will be responsible for the Technical Service & Operations of the Region Position will be responsible for increasing Aftermarket Revenue through promotion of different Aftermarket products and activities in the regions through dealers. The position requires regular domestic travel & frequent interaction with Customers PTS is a dealer driven organisation. Coordination and development of dealer is very important Ensure total Customer satisfaction & retain existing Customer Loyalties Promote service as a business line & promote parts business in the territory through various activities Organise Service Camps in coordination with dealers to increase 1:1 ratio. Implement PGA with dealers for customer segmentation. Special focus on dealer manpower competency development Co-ordination with the Capital Equipment Sales Team and ensure seamless approach to the Customer Meeting Spare Parts Target Regular meeting with Engine OEM to ensure customers satisfaction. Work on focus product and priorities. Impart training to the dealer service team and be their mentor Internal & External customer satisfaction Responsible for regional PTS receivables Good knowledge on MS Office Experience 5-7 years experience in similar role. Qualification DME (or) Degree in engineering Knowledge & Skill Hands on technical knowledge Analytical skill Experience on dealer management Good in MS Office Interpersonal skill and Good team player. Customer Focussed.

Job Description: Service Delivery Manager - QMS Position Overview: We are seeking an experienced and strategic Service Delivery Manager to lead our global team in delivering high-quality QMS Application Management Services (AMS) support to pharmaceutical and medical device clients. This role will oversee operational delivery and client satisfaction across a suite of SaaS based Commercial and R&D technology platforms, including MDM, CRM, Data Warehousing, and Veeva Vault solutions. Core Responsibilities: Lead global managed services operations across the U.S., India, and EU, ensuring consistent, high-quality support for QMS AMS. Oversee service delivery for solutions involving QMS AMS, Veeva Vault, Salesforce, Reltio, Egnyte, Power BI, Snowflake, and SQL Server. Develop and implement service-level agreements (SLAs), KPIs, and operational excellence frameworks. Act as an executive point of contact for key clients, ensuring alignment with commercial and R&D business objectives. Provide resolutions to data issues and manage data loads into multiple client systems. Work on enhancements to existing QMS AMS. Generate technical reports as requested by the business team. Partner with internal practice leads to continuously improve service delivery models and solution offerings. Ensure compliance with relevant regulatory standards (e.g., GxP, HIPAA, 21 CFR Part 11) in service operations. Skills & Experience: 10+ years of experience in IT service delivery or managed services. Strong domain knowledge in life sciences commercial and R&D systems. Proven experience with managed services for Veeva Vault, MDM, CRM, Snowflake, DataBricks, with a deep understanding of at least three core platforms. Demonstrated ability to sit at the intersection of technology and business while driving results. Success in managing globally distributed teams and supporting enterprise clients. Excellent client-facing communication, stakeholder management, and problem-solving skills. Familiarity with regulatory requirements specific to pharmaceutical and medical device industries.

The General Manager Service will be responsible for overseeing the overall service operations of the commercial vehicle service center, ensuring high standards of customer satisfaction, workshop efficiency, profitability, and compliance. This leadership role demands strategic thinking, team management, operational excellence, and a deep understanding of commercial vehicle servicing and customer needs. Operational Management Plan, organize, and control all activities of the service department to ensure efficient and profitable operations. Implement SOPs for vehicle intake, diagnostics, repairs, delivery, and follow-up. Monitor workshop productivity, job card flow, bay utilization, and turnaround times (TAT). Optimize parts availability and inventory coordination with parts department. Customer Experience Ensure high levels of customer satisfaction through prompt service, clear communication, and resolution of complaints. Develop and monitor systems for capturing customer feedback and improving service quality. Oversee implementation of customer retention programs like service reminders, AMC renewals, etc. Team Leadership Lead, mentor, and manage the service team including service advisors, technicians, supervisors, and support staff. Define KPIs for team members and monitor performance against benchmarks. Conduct training and skill enhancement programs for technicians and advisors Revenue & Profitability Drive service revenue targets through increased throughput, value-added services, and upselling. Monitor cost control parameters and ensure achievement of monthly profitability goals. Analyze workshop reports, WIP (Work in Progress), and debtor aging to take corrective actions. Compliance & Safety Ensure adherence to manufacturer guidelines, warranty processes, and internal quality systems. Maintain compliance with statutory norms related to workshop operations Conduct regular audits and inspections to ensure hygiene, safety, and process adherence. Preferred candidate profile Experience : 1015 years in automotive service operations, with at least 5 years in a leadership role. Prior experience in commercial vehicles service is mandatory . Education : Diploma or Degree in Automobile/Mechanical Engineering; MBA is a plus. Skills : Strong technical knowledge of commercial vehicle aggregates and diagnostic tools Leadership and people management Excellent communication and customer handling Analytical mindset and problem-solving skills Proficient in DMS (Dealer Management System) software KPIs / Success Metrics : Customer Satisfaction Index (CSI) Workshop revenue and profitability Bay utilization and technician efficiency TAT (Turnaround Time) compliance Repeat repair percentage Team productivity and retention