2386 Service Operations Jobs - Page 42

Skill required: Pursuit Services - Content management Designation: Solution Architecture Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Drafting the proposals , bid management , pricing , budgeting and negotiationOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for "Technical Skills: Proficient understanding of computer systems, networking basics, software applications, and troubleshooting techniques relevant to the company s products. Customer Service Skills: Excellent communication skills, ability to actively listen, and effectively explain technical concepts to customers with varying levels of technical knowledge. Problem-Solving Skills: Analytical thinking and ability to identify root causes of technical issues to find solutions. Time Management:Efficiently manage multiple customer interactions simultaneously while maintaining a high level of quality. Adaptability:Stay updated with evolving technology and adapt to changing customer needs. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: A Technical Customer Service Specialist is responsible for providing technical support to customers by troubleshooting issues with products or services, answering questions about features and functionality, and resolving complaints related to technical aspects of a company s offerings, primarily through phone, email, or chat interactions, while maintaining a high level of customer satisfaction. Key Responsibilities:Troubleshooting:Diagnose and resolve technical issues customers encounter with software, hardware, or systems by asking probing questions, utilizing troubleshooting guides, and applying basic technical knowledge. Product Knowledge:Maintain in-depth understanding of product features, specifications, and limitations to accurately answer customer inquiries. Customer Interaction:Respond promptly to customer inquiries via phone, email, or live chat, providing clear and concise explanations to address their concerns. Escalation:Identify complex issues that require further assistance and escalate them to the appropriate technical team for resolution. Documentation:Maintain detailed records of customer interactions, including issues, solutions, and relevant details in a ticketing system. Training:Stay updated on new product releases, updates, and technical knowledge through ongoing training and self-study. Qualification Any Graduation

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Nature of HR queries to be dealt withProvide recruitment and onboarding support to new employees Updating personal records (Address, Name, emergency contact details) of the employees Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time. Helping employees obtain their verification of employment Helping hiring managers in the recruitment process Manage employee grievance queries Administer or change benefits, health plans, retirement plans, etc. Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed 50 words per minute Educational Profile Any graduate from Govt. recognized universities Experience Profile Prior international BPO work experience preferred Freshers acceptable Non-BPO work experience would be irrelevant Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Working Hours24 x 7 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. " What are we looking for "As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities" Roles and Responsibilities: "Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols." Qualification Any Graduation

Skill required: Record To Report - Inventory Accounting Operations Designation: Record to Report Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Manage material stocks on a quantity and value basis, entering and documenting all goods movements and updating the physical inventory. It involves recording and tracking materials in terms of quantity and value using inventory management functions that cater for internal movements and storage. Implement and manage the processes for the setup of inventory structure to support stocking, tracking, and inventory replenishment, accounting for write offs and inventory. What are we looking for Good Communication Skills Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Tech for Operations - Technological Innovation Designation: Program & Project Mgmt Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation In Technology Innovation, you will be working on the scientific field of innovation studies which serves to explain the nature and rate of technological change. You will have to understand new products, processes and significant technological changes of products and processes. What are we looking for In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sales Operations - Sales Operations Management Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist Accenture Practitioners in navigating the company s internal sales processes. Support Sales Excellence Leadership and Business Partners in driving efforts across multiple Sales Excellence service areas.Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and internal sales processes/tools support for client teams.This position reports to Sales Excellence Sales Operations Leadership, Senior Managers, Managers, Associate Managers, Specialists, or Senior Analysts. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s). What are we looking for Knowledge & Skill :Strong oral and written communications skills in English this role requires a confident communicator and team player with robust interpersonal skills and a can-do attitude Ability to work virtually with diverse individuals Good organizational / time management / data management skills Ability to follow and apply processes Excellent accuracy and attention to detail Proficient in Microsoft Office, particularly Excel and PowerPoint Educational QualificationMust haveUndergraduate degree completed or in progressEnglish language fluency (oral and written)Good to haveBusiness Management education desirableSkills & Work ExperienceMust haveA minimum of 1 year of experience, with proven track record in team managementGood to have:Other requirements (please specify such as overtime, etc.) Must support/mirror working hours for the supported Market Unit or other business area Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area) Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines May be occasionally required to travel domestically or internationallyAdditional CommentsNothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time. Roles and Responsibilities: Primary responsibilities includeWork with close supervision Interact confidently with senior leadership within sphere of responsibility and under supervision Provide feedback on operational processes Be familiar with supporting tools and processes Have a basic understanding of where and how Sales Excellence Sales Operations fits into the bigger Accenture picture Qualification Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Agility for quick learningAbility to work well in a teamAbility to perform under pressureAdaptable and flexibleCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Order to Cash - Service Desk Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for Looking for someone good at O2CPower BI Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Tech Permanent Job Description Be part of something bigger. Decode the future. At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home. All about the role: We are looking for a Lead Developer to join our Service Platforms team, specifically supporting the Digital Post Purchase domain responsible for enabling efficient & scalable Contact Center & Field Service Operations products. This role will be instrumental in delivering high-quality software solutions, leveraging both technical expertise and domain knowledge in CRM and Field Service applications. You ll collaborate closely with a global engineering community, product owners, and delivery teams to design, build, and refine modern software products aligned with Electrolux s business goals and technology roadmap. About the CDI Experience Organization: The Consumer Direct Interaction Experience Organization is a Digital Product Organization responsible for delivering tech solutions to our end-users and consumers across both pre-purchase and post-purchase journeys. We are organized in 15+ digital product areas, providing solutions ranging from Contact Center, E-commerce, Marketing, and Identity to AI. You will play a key role in ensuring the right sizing, right skillset, and core competency across these product areas. What you ll do: Design, develop, and deliver scalable and reliable software products across CRM & Field Service platforms. Collaborating with Engineering Managers and tech leads to help shape the architecture and long-term technical roadmap of Electrolux s CDI service platforms. Utilize prior domain knowledge in CRM/Field Service to tailor solutions that align with Electrolux CDI specific needs. Work with a range of technologies including JavaScript, .NET, nodejs, and Azure to build modern, distributed cloud-native applications. Contribute to modernization/re-architect of SaaS applications by integrating with Azure Services, MongoDB into scalable & cloud-first solutions. Deliver rapid prototypes and proofs of concept (PoCs) to validate ideas and accelerate feature development. Partner with cross-functional teams in product, UX, and delivery to drive feature development and roadmap execution. Promote best practices in coding, testing, deployment, and documentation. Mentor junior engineers and contribute to a strong engineering culture of collaboration, innovation, and technical excellence. Who are you: Bachelor s or Master s degree in Software Engineering, Computer Science, or related field. Previous experience with Cloud CRM platforms (e.g., Microsoft Dynamics 365, SAP Sales/Service Cloud) and FSM solutions (e.g., IFS, SAP FSM) is a big plus. Experience re-architecting legacy systems and contributing to enterprise-scale system designs. Strong development experience in any of .NET, Java, JavaScript, nodejs. Familiarity integrating with Cloud platforms (preferably Azure). Experience with REST APIs, microservices architecture, and cloud-native application design. Excellent communication and presentation skills; ability to articulate complex ideas to technical and non-technical audiences. Ability to work in a fast-paced, collaborative environment, and take ownership of projects from idea to implementation. Where youll be: This is a full-time position, based in Bangalore, India Benefits Highlights: Flexible work hours and a hybrid work environment Discounts on our award-winning Electrolux products and services Family-friendly benefits Extensive learning opportunities and a flexible career path

Tech Permanent Job Description Be part of something bigger. Decode the future. At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. As a key player in this transformation, you will help shape the future of our digital solutions, ensuring the highest quality and smooth execution. You ll be working in a fast-paced, high-energy environment within a Scaled Agile Framework (SAFe), collaborating across multiple Agile Release Trains. The initiatives you will lead are at the forefront of our strategic initiatives, and your contributions will directly impact our success. All about the role: As a Delivery Lead , you will take ownership of end-to-end planning and execution of major initiatives across multiple regions, such as CRM, Contact Center, AI, and Service Operations rollouts. You will be responsible for delivering these projects seamlessly, from development through to technical go-live. Your role will involve interacting with senior leaders and stakeholders, ensuring alignment across teams, and driving timely, high-quality delivery. This is an exciting opportunity for someone passionate about driving digital transformation at scale, with exposure to large-scale E-Commerce, CRM, and ERP systems. You will be at the heart of a dynamic environment, where your ability to manage complexity and timelines will be critical to success. About the CDI Experience Organization: The Consumer Direct Interaction Experience Organization is a Digital Product Organization responsible for delivering tech solutions to our end-users and consumers across both pre-purchase and post-purchase journeys. We are organized in 15+ digital product areas, providing solutions ranging from Contact Center, E-commerce, Marketing, and Identity to AI. You will play a key role in ensuring the right sizing, right skillset, and core competency across these product areas. What you ll do: Orchestrate Delivery: Lead and drive the orchestration of major delivery initiatives, ensuring smooth execution across multiple regions. Ensure Timely Delivery: Oversee all discovery, development, testing phases and deliverables, ensuring milestones are met without delays. Proactively identify risks and work with stakeholders to mitigate potential impacts on timelines and company targets. Leadership: Lead and provide coaching to Domain Delivery Leads, Test Leads and Release Engineers Cross-Functional Collaboration: Partner closely with Product Managers, Product Owners, Delivery Leads, Engineering Managers, and Tech Leads to align on quality goals, requirements, and project priorities across multiple Agile Release Trains. Remove Roadblocks: Identify and resolve any impediments to delivery progress, ensuring teams remain focused and productive. Facilitate Steering Committees: Lead steering committee meetings, providing transparency on key priorities and progress while ensuring critical deliverables are met on time. Drive Continuous Improvement: Champion and implement continuous improvements in delivery processes, methodologies, and tools to enhance the efficiency and effectiveness of discovery and delivery. Reporting & Stakeholder Communication: Provide regular, actionable progress reports to project sponsors, stakeholders, and senior management, highlighting key achievements, risks, and dependencies. Who are you: Experience & Expertise: Proven experience in delivering large-scale projects, particularly in E-Commerce, CRM, ERP, or AI systems. Strong understanding of on-prem solutions, cloud-native solutions (e.g., AWS, Azure), and API integrations. Agile Leadership: Experience working in a Scaled Agile Framework (SAFe) environment and managing Agile Release Trains. You thrive in fast-paced, dynamic settings, driving projects forward with precision and efficiency. Communication & Collaboration: Exceptional communication and interpersonal skills, with a demonstrated ability to work cross-functionally and influence stakeholders at all levels of the organization. Technical Proficiency: Hands-on experience with test management tools (e.g., Jira, TestRail) and version control systems. Familiarity with modern software delivery tools and processes. Educational Background: A Bachelors degree in Computer Science, Engineering, or a related field, or equivalent practical experience Where youll be: This is a full-time position, based in Bangalore, India Benefits Highlights: Flexible work hours and a hybrid work environment Discounts on our award-winning Electrolux products and services Family-friendly benefits Extensive learning opportunities and a flexible career path

Tech Permanent Job Description At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. All about the role: Join our global CRM Engineering domain as a Senior Developer - Microsoft Power Platform, where youll be at the heart of our Digital Post Purchase domain supporting Consumer Service, D2C Sales and Field Service Operations, Digital Product teams. Youll drive innovation through delivering solutions for our Contact Center, Field service operations, and B2B Partners. Your expertise will shape detailed designs, architectures, and process artifacts, implementing best in class Low code/No code applications using Power Platform capabilities across the globe. Working in agile product teams, youll collaborate closely with Product Managers, refining backlog, and prioritizing tasks. Youll be pivotal in transforming our complex IT delivery landscape, consulting with stakeholders like Engineering Managers, Technical Leads, End users to ensure successful continuous delivery. Expect to collaborate daily with remote colleagues from other countries, with occasional travel. Now is the perfect time to join our Electrolux Global Engineering team. Youll have the freedom to tackle complex challenges, develop your skills, and deliver next-generation solutions, all while enjoying a dynamic and high-performance team environment. What youll do: We are seeking a highly skilled and experienced Power Platform developer to join our team. The ideal candidate will have a deep understanding of various Power Platform components, including but not limited to Power Automate, Dataverse, Canvas apps, Model-driven apps, Copilot, security, user management, CI/CD pipelines, and integration of Power Apps with third-party applications using technologies like REST API, SOAP, etc. Your main tasks include: Be responsible of establishing governance and administration of the Platform. (CI/CD Pipelines, Environment setup, Security and access management, rollout of applications across markets and regions, etc.) Develop, customize, and maintain Power Platform solutions tailored to business requirements. Design, build, and implement Power Automate workflows to automate business processes. Create Canvas apps and Model-driven apps with a focus on user experience and functionality. Integrate Power Apps with third-party applications using REST API, SOAP, etc. Collaborate with cross-functional teams across the globe to ensure the overall integrity of the entire systems landscape. Extend knowledge in Cloud-native technologies, particularly Microsoft Azure. Acted as a trusted advisor of Power platform for our Product, Engineering, and wider stakeholders within our organization. Understand industry best practices and play an active role in building Power platform community of practice and produce materials that will guide other developers and users in expanding their knowledge of the platform. Who you are: Has Bachelor s degree in Computer science, Engineering, or related field. Has minimum of 5 years of professional experience as Power platform expert. Proven expertise in Power platform services and components. Experience in integrating Power Apps with third-party applications using REST API, SOAP, etc. Strong understanding of security, user management, and CI/CD pipelines within Power Platform. Proficiency in English with excellent communication skills, both written and verbal. Keen interest in extending knowledge in Cloud-native technologies, particularly Microsoft Azure. Experience or knowledge of CRM platforms like Microsoft Dynamics 365 or SAP Sales/Service Cloud is a big advantage. Where youll be: You will be based in Bengaluru, India allowing possibility to work remotely. Benefit highlights include: Flexible work hours/hybrid work environment. . Discount on Electrolux products and services. Attractive social benefits package. Extensive learning opportunities and flexible career path. We look forward to receiving you application! As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Consumer Care/Customer Care Permanent Job Description Be part of something bigger. Decode the future. At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. All about the role: Drive Ownership Solutions Operation in the Territory. Deliver a simply outstanding consumer experience and deliver the ambitious targets on aftersales business development. What you ll do: Responsible for building the Service Authorised Service Centre (ASC) network and Trade Management Lead Field Services, from ASC Managements aftermarket business development Responsible for driving Services with Process Compliance and ensuring the organisation s processes and policies are adhered to by ASC. Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score. Implement/review/enhance field service Operations Drive and deliver operational KPIs (Service and Revenue) Manage the field Service team to provide optimum customer service Provide support and guidance to ASC Service staff to ensure timely and quality Customer service Address Customer and Trade queries, resolve issues, and obtain feedback Demonstrate outstanding Customer service through the maintenance of high quality and integrity in the work environment. Provide inputs to Business, ASC field Service operations, training, and quality team as applicable. Assist in goal setting, skill enhancement, and performance review activities for the field team. Market visit meeting ASC and Trade partners ASC Audit and controls In this role, you will be dealing with Electrolux s Internal & External customers. You should be confident in dealing with leaders from both the country-level and regional-level perspectives. In Electrolux, we encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in New Taipei, Taiwan on regular working hours and may be required to travel both domestic and international. Who are you: For you to succeed in this role, you should be: Expert- You not only know your area of expertise, but you re also passionate about achieving your commitment Energetic - Your enthusiasm is infectious, inspiring, and engages your colleagues and collaborators to achieve, deliver, be accountable, and own their work. You will also have the passion essential to delivering results in both the short and long term. Team player - You should be comfortable dealing with people with different backgrounds and responsibilities. Agile- you need to understand changes and have creative thinking to achieve your goal You are expected to participate in special projects as requested by Electrolux management, either as required by the business and/or as part or your career development plan. EDUCATION You should have a Bachelor of Engineering degree Fluent in English (oral and written) Knowledge of Appliance & Built-In (Preferred) Experience of Franchisee Management EXPERIENCE At least 2 years of experience in field operations. Keeping you Healthy and Safe We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to: Make sure you take reasonable care for your health and safety, and Take reasonable care that what you do (or what you don t do when you should have) doesn t affect the health and safety of others, and Follow reasonable instructions that we might give from time to time, such as reporting incidents and hazards, and Follow policies or procedures, so long as it s reasonable and we ve told you about it, and Attend training that helps you to work safely

We are seeking a detail-oriented and proactive Senior Executive Service Operations to drive key operational processes across service delivery, customer support, and import management. The ideal candidate will play a crucial role in aligning operational strategies with business goals, ensuring efficiency, cost-effectiveness, and high levels of customer satisfaction. Key Responsibility Areas: Manage the entire import process, including order placement, coordination with freight forwarders, bill of entry filing, and customs clearance while ensuring compliance with statutory regulations Supervise the helpdesk team to ensure timely logging of all customer complaints in the CRM system Analyze service call deployment to optimize costs by engaging the appropriate ASPs or offering online technical support through internal teams Coordinate with the service provider team to ensure efficient handling and closure of service calls, spare parts requests, and resolution of service-related gaps Oversee contract billing activities and maintain accurate records of installed products Coordinate closely with the service team to ensure timely monthly billing, backed by appropriate approvals from Service Managers Ensure monthly updates in the system database for newly sold scanners, including accurate end-customer information Issue extended warranty certificates after billing cycles, wherever applicable Collect and update end-customer data received from partners into the CRM system regularly Requirements: Bachelor s degree in any discipline 3 4 years of experience in sales support, service operations, or a related role Entrepreneurial mindset with ownership-driven decision-making Strong organizational and multitasking abilities with sharp attention to detail Excellent verbal and written communication skills Capable of working under pressure and meeting tight deadlines Strong analytical thinking and technical aptitude Ability to collaborate and influence stakeholders across all organizational levels

Who we are Were a leading, global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands, the worlds largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. Thats digital trust for the real world. Job Summary The Incident Response Engineer, is a key role within the SRE Operations team responsible for the deployment, configuration, and optimization of tools used to detect, investigate, respond and manage incidents. What you will do Perform proactive daily monitoring of our services including reviewing system and applications logs and manage Incident life cycle (Detection, Confirmation, Notification, Repair/Isolation, Escalation, Resolution and Reporting) to ensure quick turnaround in service restoration. Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate. Work closely with development and engineering teams helping to build, maintain and extend support for all production services. Review entire environment and execute initiatives to reduce failures, defects and improving overall performance. Monitor and troubleshoot issues across the entire stack - hardware, software, application and network. Demonstrate technical leadership with incident handling and troubleshooting. Document current and future configuration processes and policies. Assist with the implementation and development of SRE tools and applications. Manage and support SRE tools and applications. Perform periodic on-call duty as part of a global team. Able to install and manage web certificates (SSL, Client Auth). Prior working knowledge of Salt, Splunk, JIRA, Atlassian Wiki, NewRelic. What you will have 2+ years of experience in IT, Service Operations, or Development Operations related roles 1+ years of experience with Deployment Tools: SALT, Kubernetes, Docker, Jenkins 2+ years of experience with multiple OS flavors : Linux, AWS 1+ years of experience in the Hi-tech industry 1+ years of experience with Database Environments: MySQL, Casandra 1+ years of experience with multiple programming languages Benefits Generous time off policies Top shelf benefits Education, wellness and lifestyle support #LI-SD1

Maintenance Manager Maintenance Manager Position: Electronic Security Service & Maintenance Manager Location: Bengaluru Role Overview: We are seeking an experienced and dynamic Electronic Security Service & Maintenance Manager to lead our service operations at Vizmo. This role involves managing a team of field technicians and engineers responsible for maintaining and servicing CCTV, Access Control, and Fire Alarm systems across client sites in the APAC region . The ideal candidate will bring strong leadership skills, hands-on experience in electronic security systems, and a passion for operational excellence and continuous improvement. Key Responsibilities: Provide strong leadership and direction to a regional team of service engineers and technicians, fostering a high-performance and customer-centric culture. Manage and supervise the maintenance, troubleshooting, and servicing of electronic security systems including CCTV, Access Control, and Fire Alarm systems at multiple client locations. Oversee day-to-day service operations ensuring SLAs, quality standards, and safety protocols are consistently met. Conduct root cause analysis of recurring system issues and implement preventive and corrective action plans to minimize downtime. Coordinate with internal departments, global teams, and vendors to standardize maintenance procedures and share best practices across regions. Maintain and track service metrics such as response times, system alarms, service requests, and maintenance schedules . Administer AMC contracts, renewals, and vendor management , including reviewing purchase orders and managing invoice processing. Work with the finance team to forecast and manage the maintenance budget , ensuring cost-effective service delivery. Support technical upgrades and enhancement initiatives including firmware updates and system migrations , in coordination with the global engineering team. Qualifications: Bachelor s/Diploma in Electronics, Electrical, Instrumentation, or related field. 6-8 years of experience in electronic security systems with at least 3 years in a leadership or team management role. Proven experience handling CCTV, Access Control (e.g., Lenel, Honeywell, HID), and Fire Alarm systems (e.g., Siemens, Notifier, Edwards) . Strong knowledge of electronic security infrastructure and maintenance best practices. Excellent communication, team management, and client-handling skills . Strong organizational and problem-solving abilities with a keen eye for detail. Proficient in Microsoft Office, SharePoint , and alarm monitoring tools. Working Conditions: Role requires handling sensitive security information with utmost discretion and confidentiality. Primarily office-based with occasional travel to client sites for audits, escalations, and team supervision. Must be flexible to work in a dynamic and fast-paced environment.

The Business Operations Administrator will provide an analytical role, working closely within the Business Operations team and the wider Group Technology division,The role will be responsible for driving operational governance at Group Technology level, as well as providing support on People Management, Mergers and Acquisitions Integrations and Communications. The role will play a key part in delivering Business Operations to the whole function, through undertaking vital responsibilities. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Responsibility for the preparation/planning of monthly Governance meetings, quarterly risk reviews and bi-annual strategy sessions. Ownership of the Business Operations governance calendar. Assisting in completion of monthly Executive (CEO) level reporting. Secretariat responsibility at Governance meetings, including preparation, minute taking, producing action notes, circulation, and action chasing Supporting the Head of Business Operations with the design and implementation of new governance processes and meetings at Exec and leadership team level Maintaining Governance templates, meeting templates, and upholding business processes Responsibility for maintaining the Group Technology Organisation Chart in MS PowerPoint monthly. Includes liaising with Technology Leadership Team about updates, and cross-checking with weekly input from Talent Acquisition and monthly reporting from HR. Administrative duties for new starters, including adding them to necessary groups and gathering their information for monthly newsletter. Responsibility for maintaining Group Technology Mail distribution list in MS Excel Accountability for monthly report on people resignations and leavers, to be presented to technology leadership team Facilitating lunch and learn monthly sessions introducing speakers over teams and facilitating the Q&A. Facilitating new starter monthly induction sessions. Stakeholder Engagement including managing relationships with key business stakeholders and assisting with annual roadmap review & business planning process Assisting with wider Business Operations efforts and initiatives such as supporting communications and working on employee engagement initiatives Using different media types, such as Viva Engage & SharePoint to drive the One RWS initiatives Ad hoc tasks such as analysis using MS Excel, creation of templates and assisting in developing any other common business processes using MS products when required. Skills & Experience Experience 4-6 Years Degree or certificate level demonstrating a knowledge or understanding of responsibilities outlined above. Excellent communication and soft skills with the ability to clearly articulate messages to a variety of audiences. Analytical mind-set, attention to detail and good problem-solving skills is a must. Strong organisational and time management skills plus ability to multi-task and work under pressure. Detail oriented and able to cross-check and ensure accuracy. Effective problem-solving, with the ability to use own initiative. Must be a team player and able to work collaboratively with, and through others. Has the ability to effectively escalate and ask for help. Self-motivated, pro-active and able to work independently with minimal supervision. Results driven with ability to prioritise appropriately using sound business judgment. Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) Life at RWS At RWS, we re here for one purpose: unlocking global understanding. As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone. We work with over 80% of the world s top 100 brands, more than three-quarters of Fortune s 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Over the past 20 years we ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey. If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. RWS Values Get the 3Ps right Partner, Pioneer, Progress and we ll Deliver together as One RWS. For further information, please visit: RWS RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Career Category Regulatory Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE The Manager of Regulatory Promotions Operations supports the US Based Regulatory Promotions and Material Compliance team by leading the AIN based Associates and Sr Associates in providing seamless operations of critical Regulatory Promotions and Material Compliance (RPMC) services required for Amgen s USBO Region. RPMC services include the preparations of 2253 packages for US promotional content that will be sent to Submission Publishing for FDA submission, Pre-Clearence Submission content preparation, US Label Update Commercial Process, Digital Asset Management Archiving of Global promotional content, Global Digital Site Registry Audit Requests. The role will work closely with US based RPMC Business Process Owners on meeting the timelines tied to the USBO business calendar (E. G. Product Launches, New Indications, etc. ). Roles & Responsibilities: Manages 10 Staff of Associates and Sr. Associates responsible for the core services Preform staff mid-term and annual performance review and annual goal setting Manges staff performance Ensure business continuity by managing the onboarding and offboarding processes for transitioning staff Oversee staff resource allocation and assignments and ensures that all Service Level Agreements (SLAs) are meeting or exceeding their targets Responsible for annual workforce planning based on expected USBO demand Ensures process consistency across all services provided Trains staff on new procedures and system functions as they are rolled out across the RPMC department Provide Project Management support to key initiatives or continuous improvement projects. Collaborate with leaders to identify skill gaps and performance improvement opportunities Establish a vision for fostering a culture of continuous learning and development Required Knowledge and Skills: Deep experience in leading Coaching, Mentoring and Counseling Ability to be flexible and manage change Regulatory requirements Scheduling Project Management Change Management Problem solving Excellent written/oral communication skills and attention to detail Must demonstrate strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and compliance judgment Proven experience with Veeva PromoMats system including the Proven experience in leading a team with multi service operations with the ability to step in an help their team when needed. Preferred Knowledge and Skills: Deep understanding of Pharmaceutical promotional Medical, Legal, Regulatory (MLR) review process and compliance requirements Strong skill in the use of the Veeva PromoMats System Deep understanding of good compliance practices Basic Education and Experience: Master s degree and 4 years of related experience OR Bachelor s degree and 6 years of related experience OR Associate s degree and 10 years of related experience Preferred Education and Experience: Bachelor or Mater Degree with the relevant experience Experience working in a Regulatory Promotions of Marketing Operations organization AIN working hours for this position: This position supports the Regulatory Promotion and Material Compliance activities serving Amgen s US Business Operations and thus the AIN working hours will need to be flexible with occasional overnight work time when needed to support product launches and new indications. EQUAL OPPORTUNITY STATEMENT .

We are looking to hire a Lead role to join our global financial data operations team in Mumbai. This is a mid-level supervisory position with potential for growth. The ideal candidate will be a proactive critical thinker. Candidate must be detail oriented, work at a good pace, be able to work independently and willing to work long hours (as necessary). Utilizes subject matter expertise to identify and perform quality assurance reviews and generate reports summarizing results. At Kroll, your work will help deliver clarity to our clients most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll. The day-to-day responsibilities include but not limited to: Operations Management Lead various internal/external projects (at least 2 to 3 large accounts) by gathering project requirements and identify appropriate resource needs and track overall project progress to ensure timely completion of targets and final delivery at all times with min AHT and > 99% quality. Possess excellent domain knowledge of the business, process and projects and act as team level SME/POC for team members. Contribute to at least 30% to 50% of production, QC targets to ensure successful delivery of projects as a team. Ensure timely follow up on upcoming projects and provide timely updates during live project runs and highlight red flags proactively. Ensure timely updation of Ms dynamics and any other tools, reports, regular updates by self and team members. Identify and escalate operational challenges using defined processes and judgment. Work on the capacity/FTE estimation in coordination with SMs. Define, Track, measures, and report on agreed key performance indicators to relevant stakeholders. Design and develop operational dashboards with real-time/ daily metrics to track & monitor metrics. Ability to work without close supervision and be self-sufficient at work. 11. Serve as a backup for Managers in their absence Workflow Management Ensure effective workflow and operations management including Monday Board and identify opportunities for workflow automation. Governance Manage WFH, absenteeism, resource demands, competing priorities. Ensure appropriate governance for your team and adherence to kroll policies. Ensure appropriate controls, methods and techniques to improve and maintain the highest quality standards > 99% in the data collected by the team. Conduct RCAs for productivity and quality and ensure necessary execution of necessary action items. Team Management Lead and manage a team of 15+ data analysts, and Quality control analysts effectively by providing clear direction, establish SMART goals, and optimize resource allocation. Regular check-ins and constant support with mentoring and feedback and Conducts performance reviews of each team member and explains/sets career development paths and opportunities for team members. Keep Team Attrition Employee Experience and Development: Ensure Pulse survey score is 80% and above. Come up with action Items and execute the same. Encourage everyone to have a voice and invite opinion from all, including quieter members of the team. Collaboration Look for cross functional collaboration along with assisting leadership in coordinating work activities with other supervisors, managers, and departments. Assist in client onboarding and smooth transition of projects including training team members. Build and maintain strong relationship with peers, operational leadership, clients and stakeholders and ensure client delight. Training Improve the existing training module/plan including SOPs/checklist and all transition document is developed and upto date and signed-off from BU/client. Ensure effective execution of training plan for NHs and existing members as per the requirement to bridge gap, if any to ensure resources are trained and well prepared before the project Live runs. Identify skill gaps in analysts and put efforts to upskill to enhance the teams skill sets. Social Engagement Ensure team bonding and engagement at team and org wide level. Ideation Assist and drive process enhancement and improvement which reduces time or is cost benefit. Essential traits: Qualification: B. Tech in Mechanical / Civil Engineering or related field is must 5+ years of operations experience in Real estate research / Machinery & Equipment and a passion for data and experience in Financial research is a plus 5+ years of experience in supervising teams, including training team members, reviewing their output and providing constructive feedback. Good knowledge of all three Fixed Valuation Approaches (Cost, Sales and Income) Knowledge of building construction types, process plants and common Machinery & Equipment is a plus Excellent communication skills. Strong decision-making and strategic planning skills Strong people and project management skills Strong Stakeholder management skills including peers, operational leadership and project BUs. Interested in financial research / analysis and a passion for data. Excellent working knowledge on MS Excel, Word, Presentation and Reporting skills Strong Financial knowledge and familiarity with accounting concepts and financial statements Preferred: Degree in B. Tech/ Mechanical Engineering/Civil Engineering or relevant field is preferred. About Kroll In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity not just answers in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally and encourage our people to do the same Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally and encourage our people to do the same. Kroll is committed to equal opportunity and diversity, and recruits people based on merit. In order to be considered for a position, you must formally apply via careers. kroll. com #LI-JC1 #LI-Hybrid

COMPANY OVERVIEW TAK Technologies Pvt. Ltd. is a DPIIT, MSME, NSIC, and ISO-certified company with nearly 25 years of experience in manufacturing and integrating security systems. It specializes in Opto-electronic equipment, armored safety solutions, and providing comprehensive security services to Indian Defense and Government establishments. The company is an Original Equipment Manufacturer (OEM) with its own assembly line and a workforce of over 100 professionals. TAK Technologies proudly unveiled the DarVi” brand in the year 2012, marking a significant milestone in their commitment to excellence in the field of Opto-electronics. Key Certifications and Expertise • DPIIT (formerly DIPP), MSME, NSIC, ISO 9001, 14001, 18001. • Expertise in serving Indian Defense and Government institutions. • To ensure the quality and reliability of our own manufactured products, TAK took the initiative to establish a state-of-the-art testing and thermal calibration lab in 2016. Accredited by the esteemed Government organization NABL (National Accreditation Board for Testing & Calibration Lab), this facility underscores our commitment to meeting rigorous standards. Major Offerings • Security System Integration o Design, installation, testing, and commissioning for high-security government and defense locations. o Services include access control, CCTV surveillance, gate management, and perimeter security systems. • Opto-Electronic Manufacturing o Night vision devices (monoculars, binoculars) with exclusive partnerships • Smart Fence Systems o Electric fence solutions to ensure perimeter security. • Advanced Surveillance Systems o Cellular firewalls, IMSI catchers, and mobile surveillance devices. • Annual Maintenance Contracts (AMC) o Comprehensive support for security systems across multiple government and defense establishments. Role & responsibilities 1. Provide leadership and strategic direction to the Support Services department. 2. Oversee financial management, resource allocation, and execution of AMCs. 3. Responsible for the sales and support of AMC/Services business and to ensure that a good gross margin is achieved. 4. Achieving AMC revenue generation target as set by the company by task allocation to support team. 5. Meeting/Negotiation with potential Customers for Third Party AMCs. 6. Responsible for process improvement and re-structuring of Support Department. 7. Regularly Conduct Support review meetings and advise Management for AMC progress, new AMCs and Manpower planning. 8. Regular follow up with Client for Fund Availability. 9. Overall responsibility for all aspects of Support department including Maintenance of Tools & utilities and other Company assets. 10. Monitoring AMCs with respect to cost, resource deployment, time over-runs, quality compliance and manpower planning to ensure timely execution of AMC. Preferred candidate profile: 1. From Electronics background 2. Having experience in Electronic Integrated security, Office Automation, hardware and networking industries. 3. Must have experience in handling Government and Defence clients. If interested please call 9891783123

Job Description : Service Relationship Manager - Affluent Banking Location- Jaipur Interested candidates can send their resumes to nidhi.kundra@indusind.com. Detailed Job Description Provide Exceptional service to mapped clients of Affluent channel for cluster of branches Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base) Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process Generate quality references for opening new accounts from existing mapped customers Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby) Preferred Skill Set Educational Qualification : Graduation / MBA (Preferred) Skills : Excellent Communication skills Service Oriented with Knowledge of Banking Products will be a good advantage Work Experience (in yrs) : Minimum 3-5 years in Service / Key Relationship Servicing in BFSI

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

: Job TitleService Operations - Production Engineer Support, AVP LocationPune, India Role Description You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a AVP - Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Training and Mentoring new and existing team members, supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off. Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture. Train and Mentor team members to grow to the next role Bring in the culture of innovation engineering and automation mindset Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Update the RUN Book and KEDB as & when required Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a run book. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution. Your skills and experience Recent experience of applying technical solutions to improve the stability of production environments Working experience of some of the following technology skills: Technologies/Frameworks: Shell Scripting and/or Python JAVA 8/OpenJDK 11 (at least) - for debugging Familiarity with Spring Boot framework Unix Troubleshooting skills Hadoop framework stack Oracle 12c/19c - for pl/sql, familiarity with OEM tooling to review AWR reports and parameters No-SQL MQ Knowledge ITIL v3 Certified (must) Configuration Mgmt Tooling : Ansible Operating System/Platform: RHEL 7.x (preferred), RHEL6.x OpenShift (as we move towards Cloud computing and the fact that Fabric is dependent on OpenShift) CI/CD: Jenkins (preferred) Team City APM Tooling: Splunk Geneos NewRelic Prometheus-Grafana Other platforms: Scheduling Ctrl-M is a plus, AIRFLOW, CRONTAB or Autosys, etc Methodology: Micro-services architecture SDLC Agile Fundamental Network topology TCP, LAN, VPN, GSLB, GTM, etc Distributed systems experience on cloud platforms such as Azure, GCP is a plus familiarity with containerization/Kubernetes Tools: ServiceNow Jira Confluence BitBucket and/or GIT Oracle, SQL Plus Familiarity with simple Unix Tooling putty, mPutty, exceed (PL/)SQL Developer Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues. Excellent troubleshooting and problem solving skills. Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures Experience | Exposure (Recommended): 11+ yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Service Operations, development experience within a global operations context Global Transaction Banking Experience is a plus. Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall Experience of supporting complex application and infrastructure domains ITIL / best practice service context. ITIL foundation is plus. Good analytical and problem-solving skills Added advantage if knowing following technologies. ETL Flow and Pipelines. Knowledge of Bigdata, SPARK, HIVE etc. Hands on exp on Splunk/New Relic for creating dashboards along with alerts/rules setups Understanding of messaging systems like SWIFT. MQ messages Understanding Trade life cycles specially for back office How well support you

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Role Description The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Operations. The main tasks of the Service Operations Specialist are: monitoring and tracking activities, analysingIssues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Operations Specialist has knowledge of and experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) Operating Level Agreements (OLAs). The primary areas to support are Distributed Technology applications in the CIB (Corporate & Investment Banking) Domain spanning across cash management, trade finance and Investor & Issuer services. Your key responsibilities Design, develop and maintain automation test scripts Active participation with Development team from requirement gathering and design test scenarios Identify and evaluate automation technologies that suit application testing Provide inputs to Test Automation Strategy & Roadmap Develop and maintain best of breed Automation framework that supports various application technologies or platforms Champion automation activities, provide consultation and establish best practices Quality reviews of automation deliverables produced by vendors Actively support the business strategy, plans and values, contributing to the achievement of a high performance culture Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Your skills and experience Proven experience in Testing Automation roles Proven experience of industry standard test automation tools with BDD such as Selenium, Karate DSL Experience of tool evaluation & automation feasibility study Proven experience in design and develop test scenarios and producing test artefacts Programming expertise in modern object oriented languages such as Java, .NET (C#), Python, Groovy, JavaScript Experience of setting up, configuring & using CI tools Experience of adding to and implementing Enterprise tool strategy and frameworks Overall relevant IT experience & demonstrated ability to work with a variety of people and achieve results Education | Certification (Recommended): Bachelor Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma). ITIL Foundation Certificate . Technical Competencies: Working experience experience in Selenium (Java) Cucumber (JAVA),Karate DSL designing & developing Automation Framework(s) AND proficient in SQL , GCP cloud based system testing Specialisation in three or more of tools such as HP Unified Functional Tester, JIRA, Test Complete, Karate DSL & Cucumber. They must have experience and skills in at least one modern objected orientated language (e.g. Java, .NET, Python, etc.). Have hands-on experience with configuring and working with CI tools such as TeamCity, Jenkins or Bamboo.. Business Competencies: Communication - Experienced Financial Management - Basic Industry Knowledge - Experienced Innovation - Basic Managing Complexity - Basic Product Knowledge (internal & external) Basic Risk Management - Basic Technical Competencies: Business Continuity/Disaster Recovery Experienced Operational Management Experienced

Job Description Mission Role : Services Pricing manager will be responsible for defining pricing along with country teams during the Launch & deployment of new service offers Will Guide and support different geographies on the pricing rules and structure to support successful deployment of key offers in the market, liaising with other Global functions and local organizations as required Mission Objectives: Lead Pricing deployment : Leading the pricing function in the offer launch teams, including local business support and co-location attendance in advance of and after launches requiring up to 20 -30% of the time Deploy Global reference tariff - work closely with Line of business to adapt global reference tariff to country context. Align Strategy & Execution : Bridge global guidelines with local market needs. Support the local team in adapting global guidelines to local market needs & regulatory requirements. Actively feedback and participate in Global updates. Ensure Governance & Delivery : Establish strong governance and ensure timely pricing deployment with continuous communication across global and local teams Drive Synchronization : Work in close collaboration with other parallel projects to ensure alignment and synchronization across initiatives. Onboard and Support country teams on regular update of list prices to manage annual cost increases. Profile Required : Experience: 4-8 years in one or more of the following domains: Marketing, Pricing, or Analytics Ability to work in a complex environment (eg. international, several BUs and countries interactions) and propose workaround solution considering business stakes and existing solutions / tool Change Orientation: Proven ability to drive or contribute to transformational initiatives Results-Driven: Strong focus on achieving measurable outcomes Communication Skills: Excellent verbal, written, and presentation abilities Consulting Approach: Capable of managing the full cycle from diagnosis to results Collaborative Mindset: Experience working in a matrixed, global environment with strong team collaboration Qualifications Education: Bachelor s / Master s degree in Business, Marketing, or a related field Schedule: Full-time Req: 009H8C