2386 Service Operations Jobs - Page 43

IC/PM Individual Contributor Role Company Profile Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions. Our Values At Jaquar Group, our values guide everything we do. As part of our team, you will be expected to uphold these principles: Passion for technology – We innovate continuously Highest quality standards – We strive for excellence Building strong relationships – We value lasting partnerships Excellent customer service – We prioritize customer satisfaction Taking care of our people – We support and nurture our team Integrity – We uphold the highest ethical standards About the Role In this role, you will play a crucial role in delivering exceptional customer service, ensuring technical excellence, and maintaining strong relationships with key stakeholders. You will drive seamless service operations, provide technical assistance, and support pre-and post-sales activities, contributing to overall customer satisfaction and operational efficiency. Your expertise and proactive approach will help foster trust and loyalty among customers, dealers, and internal teams. Key Responsibilities Conduct training sessions for Plumbers Associated with Dealers (PAD) at classroom settings or dealer points Provide on-site assistance and guidance to PAD and architect staff to ensure proper product handling and installation Offer technical site assistance to architects during critical project stages Deliver proactive service solutions to retail customers and ensuring prompt resolution of issues Manage preventive maintenance contracts (PMC) and organizing maintenance camps for key accounts and projects as recommended by branch heads Address customer complaints promptly to ensure satisfaction and loyalty Monitor and ensure timely return of spare parts and dealer claims to the factory for replacements or repairs Manage spare parts replenishment for the dealer network and validating branch-to-ASP spare parts transactions Ensure spare parts stock reconciliation and return to the factory within timelines Organize training programs for service personnel to enhance technical skills and knowledge Provide special technical support to the sales team for pre-and post-sales activities Oversee dealer claims for manufacturing defects, spare parts, or products and ensuring timely resolutions Conduct health checks of JDS & OC systems to maintain operational efficiency Coordinate with the sales and service teams to meet organizational goals Key Attributes Customer-centric mindset with a focus on quality service delivery Expertise in product installation and maintenance Knowledge of preventive maintenance practices and spare parts management Proficiency in training and mentoring technical teams Familiarity with service protocols and operational workflows Technical aptitude with a strong understanding of service tools and equipment Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Bachelor's degree or diploma in Mechanical/Electrical Engineering or a related field Experience: 5-7 years of experience in customer service or technical support, preferably in the plumbing, construction, or related industries Skills: Excellent problem-solving and troubleshooting abilities Exceptional communication and interpersonal skills Organizational and time management skills to handle multiple tasks efficiently Proactive and detail-oriented approach Company Commitment to Equal Opportunity Employment Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability. Reach Us At Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050 www.jaquar.com

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector

We are seeking a skilled and proactive Service Engineer to support our 2W Electric Vehicle (EV) service operations. The ideal candidate will be responsible for diagnosing and troubleshooting vehicle issues, managing warranty claims, visiting dealers for technical support, and coordinating field operations. The Service Engineer will play a critical role in ensuring high-quality service delivery and maintaining customer satisfaction across the dealer network. Conduct regular visits to dealers to provide technical assistance and resolve service-related issues Perform diagnostics on 2W EVs to identify mechanical, electrical, and software issues Manage and process warranty claims in coordination with dealers and service centers Ensure proper documentation and reporting of warranty issues and resolutions Conduct root cause analysis of failed components and liaise with the quality team for corrective actions Coordinate field service activities, ensuring timely support and resolution of issues at dealer locations Monitor service cases in the field, providing on-the-spot solutions when needed Work closely with regional service managers to ensure smooth service operations across the region Collaborate with dealers to manage customer escalations and ensure positive service experiences Key Requirements: Diploma or bachelors degree in Mechanical/Electrical Engineering or a related field 3-7 years of experience as a service engineer, preferably in the 2W or EV sector

Job Title Service Max COE Lead Location Pune, Maharashtra, India Company Johnson Controls As the Service Max COE Lead, you will be responsible for driving the strategic direction and operational excellence of the ServiceMax Center of Excellence (COE). Your extensive experience will guide the implementation of best practices across the organization, enhancing our field service capabilities and overall service delivery effectiveness. What you will do Lead the ServiceMax COE initiatives, establishing a framework for service excellence and continuous improvement. Collaborate with cross-functional teams to identify opportunities for optimizing service delivery processes and enhancing customer satisfaction. Develop and implement training programs for ServiceMax users to ensure effective utilization of the platform. Monitor key performance indicators (KPIs) to assess the effectiveness of service operations and drive data-driven decision-making. Act as a liaison between business stakeholders and technical teams to align service delivery with organizational goals. Identify and evaluate emerging trends and technologies in field service management, recommending strategic investments as appropriate. Provide mentorship and leadership to the COE team, fostering a culture of innovation and accountability. Ensure compliance with regulatory standards and company policies throughout service delivery processes. Qualifications bachelors degree in Business Administration, Information Technology, or a related field. 18+ years of experience in service management, with a focus on field service operations and ServiceMax platform. Proven experience in leading Centers of Excellence and driving organizational change initiatives. Strong analytical skills with the ability to leverage data to inform strategic decisions. Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels. Ability to thrive in a fast-paced environment, managing multiple priorities effectively. ServiceMax certification or related field service management certifications are a plus. Join Johnson Controls and lead our ServiceMax COE to foster innovation and exceptional service delivery across the organization.

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPI s and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLA s, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required.

In this role, you will play a crucial role in delivering exceptional customer service, ensuring technical excellence, and maintaining strong relationships with key stakeholders. You will drive seamless service operations, provide technical assistance, and support pre-and post-sales activities, contributing to overall customer satisfaction and operational efficiency. Your expertise and proactive approach will help foster trust and loyalty among customers, dealers, and internal teams. Key Responsibilities Conduct training sessions for Plumbers Associated with Dealers (PAD) at classroom settings or dealer points Provide on-site assistance and guidance to PAD and architect staff to ensure proper product handling and installation Offer technical site assistance to architects during critical project stages Deliver proactive service solutions to retail customers and ensuring prompt resolution of issues Manage preventive maintenance contracts (PMC) and organizing maintenance camps for key accounts and projects as recommended by branch heads Address customer complaints promptly to ensure satisfaction and loyalty Monitor and ensure timely return of spare parts and dealer claims to the factory for replacements or repairs Manage spare parts replenishment for the dealer network and validating branch-to-ASP spare parts transactions Ensure spare parts stock reconciliation and return to the factory within timelines Organize training programs for service personnel to enhance technical skills and knowledge Provide special technical support to the sales team for pre-and post-sales activities Oversee dealer claims for manufacturing defects, spare parts, or products and ensuring timely resolutions Conduct health checks of JDS & OC systems to maintain operational efficiency Coordinate with the sales and service teams to meet organizational goals Key Attributes Customer-centric mindset with a focus on quality service delivery Expertise in product installation and maintenance Knowledge of preventive maintenance practices and spare parts management Proficiency in training and mentoring technical teams Familiarity with service protocols and operational workflows Technical aptitude with a strong understanding of service tools and equipment Competencies Self Driven and Goal/Result Oriented Attention to Detail Creativity/Innovation Decision Making/Judgment Qualifications and Experience Education: Bachelors degree or diploma in Mechanical/Electrical Engineering or a related field Experience: 5-7 years of experience in customer service or technical support, preferably in the plumbing, construction, or related industries Skills: Excellent problem-solving and troubleshooting abilities Exceptional communication and interpersonal skills Organizational and time management skills to handle multiple tasks efficiently Proactive and detail-oriented approach

About Us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team : QR & Sound Box is one of Paytms business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytms QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team. Responsibilitie s : 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related) 3. Material Management from Hub to FSE.(Fwd and Reverse Logistics). 4. Upselling Skill. 5. Analytical and Data Manager. 6. Trainer Mindset. Criteria : 1. Strong service background 2. Industry- DTH/Broadband/Consumer Electronics etc. 3. Local market knowledge 4. Strong understanding of stock handling/ inventory management

Job Description: We are looking for a dynamic and experienced State Service Incharge to oversee and drive after-sales service operations in Pune and Raipur . The ideal candidate will be responsible for ensuring high customer satisfaction, efficient service delivery, and smooth coordination between service centers, dealers, and internal teams. Key Responsibilities: Manage end-to-end service operations within the assigned state. Handle escalations and ensure prompt resolution of customer complaints. Monitor and evaluate service centers performance, TAT, and customer satisfaction. Coordinate with HO, sales teams, and logistics for seamless service delivery. Conduct regular audits and training for service partners and technicians. Maintain inventory and spare parts planning at service hubs. Prepare and submit regular MIS reports to the management. Build and strengthen relationships with dealers and partners for improved service coverage. Requirements: Minimum 6-7 years of experience in service management, preferably in consumer electronics or IT peripherals. Strong leadership, communication, and problem-solving skills. Should be well-versed in regional languages along with Hindi and English. Willingness to travel extensively within the state. Graduate in any discipline; technical background preferred.

Job Description MISSION 1. Define & Lead Digital Energy Services Operation Efficiency Plan Deploy key internal processes, tools, including guidelines for Utilization/Absorption Ensure yearly capacity planning process/production linked to growth ambition and utilization, absorption efficiency action plan. Monitor progress as per backlog build up and capacity. Build current state and future state model by leading Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Work closely with top countries to ensure alignment and execution of an agreed plan with support from SE Digital, LoB and Commercial 2. Drive Demand Creation with Modernization Operational Marketing Programs for growth across top countries, Legacy BMS IB transitions : Track Installed Base by deployment of Global tools such as IB Genius, Platforming tools, drive monetization by clear program to be deployment by Category Managers/Country Work closely with Line of Business on Offers, tools, and sales enablement to support country operations in accelerating transitions Monitor progress, country maturity, and drive good practices sharing Leading KPIs Utilization % and Absorption/Chargeability Rate % EBO Modernization / transitions, Modernization growth REQUIREMENTS Working E xperience: Preferred University Master s degree (Engineering and/or Business) Master s degree in international business management (MBA) will be a plus Minimum 8 years in customer interfacing roles preferably in multi country role. Previous experience in Services especially in Services Tools/bfs/ServiceMax On site deployment, IB Intel and Salesforce is a strong plus. Strong knowledge of Key service operations KPIs, and actions needed to improve. Ability to understand, influence & convince customers and internal stakeholders in a complex, fast moving set up. Ability to manage multiple senior stakeholders in across Zone/Division and Countries with country and customer interest as a priority. Strong skills using Microsoft Office suite of applications (Excel, Word, Powerpoint) Business Understanding : Strong on boarding will be provided on DE Offers and Services with key leaders. Service business models, processes, tools. Good Verbal and Written communication skills in English Ability to simulate estimation models to forecast and drive decisions. Analytical - critical reasoning and quantitative analysis skills a plus Qualifications AREAS OF RESPONSIBILITY (Describe the nature, scope, level of improvements to new ideas, etc.) LEVEL *(Full, Partial, Supportive) MEASUREMENT (Quantitative or quality criteria to achieve responsibility) 1. Define & Lead Digital Energy Services Operation Efficiency Plan Lead Service Efficiency Execution, from assessment to performance outputs, with very strong customer satisfaction mindset. Assess potential efficiency savings along execution process (FSR and supporting Back-offices) and transform into actionable yearly plan to improve Utilization and Absorption Global: assess with global experts how both Digital technologies (FSR tools, RPA, tasks automation) and Process Transformations (e.g. regional hubs set up to synergize back-office tasks) can address major pain points; build business cases; coordinate overall efficiency roadmap Address key tools required: BFS, Dispatch tools, Work Orders/Timesheets/Utilisation Tracking Transform outputs into actionable action plans at country and global level and ensure their execution to drive business improvement. Define and implement relevant KPIs to drive Service Execution Performance Assess and address internal processes, tools, including guidelines for Utilization/Absorption and key external customer interaction best in class model and tools with a clear plan on current state and future state. Ensure each leading KPI s are easily actionable by Operations, connected to GM impact and enable early detection of possible risks. Drive the cost to serve program (execution mix evolution: internal FSR/partner FSR/remote intervention): Achieve efficiency with Digital. Ensure clear alignment across key stakeholders: Division Leadership, SE Digital Tools and GFS Efficiency VP and their teams as well as Country Leaders Full Utilization Rate % Chargeability / Absorption Gross Margin Improvement 2. Installed Base Management IB Tracking, Platforming: Legacy Installed Base Transitions, IB tracking with IB Genius Build and deploy clear approach, process, and tools to track Installed Base of Legacy BMS assets/sites/customers by Country. Tools: Leverage methodologies and tools build by Global Field Services organization and deploy in DBIBS in top 12 countries Collaborate with LoB to ensure Installed Base Catalogue is up to date, with a clear process to update catalogue and IB Database and dynamic update from Registration and Connection EBO AuM. Collect Country Sales Enablement, offer & technical needs in a structured manner to provide feedback to LoB. Country Workshops with Category Managers: Act as a coach on key tools and processes: IB Intel, Platforming and Coverage Model Drive yearly IB platforming as per playbook, leverage group good practices and ensure clear Sales coverage is defined: Sales organization and Service Operation in the country to cover Strategic Accounts, MCTA, National Accounts, Branch led and long tail customers with Digital Sales Sales Enablement, Coaching and Support: Build Sales enablement and coaching playbook: work closely with Category Managers and Line of business to support country organization to clearly understand transition/digital value proposition. Build playbooks and tools where necessary. Coach sales organization where necessary on creating account plans to deliver customer value. Program Maturity: Build and deploy program maturity model from tools, processes, platforming, coverage, and sales growth on modernization across all countries. Tools and process for IB capture and management but not modernization. Document and share good practices. Follow up with Services Category leaders and publish maturity to drive execution in Country with appropriate challenge and support. Full Installed base Tracking. Drive - Track, Renew & Upsell Modernization/Transitions Pipeline and Orders Growth. Country Maturity Schedule: Full-time Req: 009G76

Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPIs and areas of responsibilities of CSM Leader includes - ONTIME Renewal Rate -: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage -: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities -: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements -: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country s communication framework), Customer Adoption -: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction -: >90% Health Score on Portfolio (Totango), >80% Onboarding Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement governance -: Regular update of Platforming and sizing tool, Weekly cadence with CSM s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions - Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications - Bachelor of Engineering degree, MBA preferred with 15 - 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Qualifications Customer Success Management is a team that focuses on the customer experience with the goal of maximizing adoption, expansion and renewals of Annual Recurring Revenue (ARR). CSM Leader for Gr. India is responsible for leading the team of regional CSM s ensuring perpetual engagement between Schnieder Electric and its customers through specifically trained professionals. This team is responsible to lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Customer Success Management team assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Overall, CSM Leader is accountable for driving the on-time renewal of assigned contracts, continuously guiding the team throughout L.A.E.R (Land, Adopt, Expansion, Renew) stage in customer success journey, performance management and taking up strategic initiatives to further enhance the productivity of the team. Major KPIs and areas of responsibilities of CSM Leader includes - ONTIME Renewal Rate -: >80% renewal rate for Digital, EcoCare (ED and E3S), recurring contracts under CSM coverage, CSM Coverage -: Ensure > 50% coverage of ARR by the CSM on blended portfolio i.e. PS + PP + SPC (EcoCare, Digital, Non-Digital) contracts, Expansion Opportunities -: 300 MINR lead gen by the CSM team covering upselling and cross selling opportunities with recurring customers, CSM Engagements -: Ensure >80% CSM interactions are scheduled and performed on monthly basis (as per Country s communication framework), Customer Adoption -: 100% Success Plan Canva for High Touch Contracts in Totango, regular review with the customers during contract duration, 80% Onboarding within 30 days (after provisioning), >90% Onboarding within 21 days for ECR non concurrent orders (after CVCP), Customer Satisfaction -: >90% Health Score on Portfolio (Totango), >80% Onboarding Overall NSS (to gauge customer satisfaction during periodic connects). F2F meetings feedback to be collected on Medallia Living Lens (Voice + Text). Process improvement governance -: Regular update of Platforming and sizing tool, Weekly cadence with CSM s, Service Planner, Monthly Service Operations review with BUVP, Director Operations, Driving SCALE call, and active participation on EcoCare war-room (BRF as well as GRF), Global CSH review calls. Main interactions - Sales (VSSR/ OSSR) closes the deal and hands off to Customer Success in the LAND phase, FS, IOT integration Mgr and Connected Service Hub (CSH) support in the Set-up and Onboarding the customers in the ADOPT phase, Sales receives the opportunities detected by CSMs and regular cadence to ensure timely quote submission, involving BD and Offer marketing to upsell/ cross sell in the EXPAND phase. Customer engagements to ensure retention, Sales (VSSR) supports in the RENEW stage depending on customer needs and complexity. Qualifications - Bachelor of Engineering degree, MBA preferred with 15 - 18 yrs of experience across diverse business functions i.e. Sales, Operations, Key Account Management/ Customer Success role. Knowledge of the large and critical electro-intensive industry, EcoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce. Prior experience of utilizing EAA, ETE dashboard will be an added advantage, Dynamic entrepreneur Deep passion for making others successful Excellent analytical skills and attention to detail. High commitment to the company s vision and values. Excellent communication skills both verbal and written. Effective working in cross function team environment. Customer oriented Schedule: Full-time Req: 009ERW

Number of Openings 1 ECMS ID in sourcing stage 528208 Assignment Duration 6-12 Total Yrs. of Experience 10-12+ Relevant Yrs. of experience 8-9+ Detailed JD (Roles and Responsibilities) Field Service & Operations Modules: Full lifecycle implementation experience including requirement gathering, solution design, development, deployment, and post-go-live support. Advanced configuration of CRM entities, forms, views, dashboards, and business rules. Proficient in customizing system components including: Plugins (C#/.NET) Custom Workflow Activities Custom Actions Classic Workflows Business Process Flows (BPFs) Ribbon Customization Sitemap Customization JavaScript Experience in Power Automate, Azure Functions, Azure Blob Storage, Azure Logic Apps , Azure Key Vault. Experience with integration. Mandatory skills Full lifecycle implementation experience including requirement gathering, solution design, development Experience in Power Automate, Azure Functions, Azure Blob Storage, Azure Logic Apps , Azure Key Vault. Plugins (C#/.NET) Custom Workflow Activities Custom Actions Classic Workflows Business Process Flows (BPFs) Ribbon Customization Sitemap Customization JavaScript Max Vendor Rate in Per Day (Currency in relevance to work location) 12200 INR/Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Sarika Gandhi Work Location given in ECMS ID Offshore(any) WFO/WFH/Hybrid WFO BG Check (Before OR After onboarding) Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO No

Job Description for Sales Executive:- Sell Surgical and Pharma products as a Sales Executive. Identify and approach potential customers. Build and maintain relationships with clients. Provide product information and demonstrations. Achieve sales targets and contribute to company growth. Job Description for Area Sales Manager:- Drive sales of Surgical and Pharma products as an Area Sales Manager (ASM). Implement sales strategies to achieve sales targets within the designated area. Supervise and support a team of sales representatives to ensure efficient operations. Foster relationships with healthcare professionals, hospitals, and pharmacies. Conduct market research to identify opportunities and trends. Provide product training and support to the sales team. Monitor competitor activities and market dynamics to stay competitive. Collaborate with other departments to optimize sales and customer satisfaction. Job Description for Regional Sales Manager:- Lead sales initiatives for Surgical and Pharma products in the South region. Develop and execute sales strategies to meet revenue targets. Manage a team of sales representatives, providing guidance and support. Conduct market analysis to identify growth opportunities and potential challenges. Build and maintain strong relationships with key clients and stakeholders. Ensure customer satisfaction by addressing inquiries and resolving issues promptly. Collaborate with other departments to optimize product offerings and promotions. Monitor industry trends and competitor activities to stay ahead in the market.

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. About the Role: OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities: A. Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians . Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Role Type / Key working relationships: Individual Contributor External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

We are looking for a highly motivated and compassionate individual to join our team as a Trainee in Patient Care Services at Vijaya Diagnostic Centre. The ideal candidate will have excellent communication skills and a passion for delivering exceptional patient care. Roles and Responsibility Provide high-quality patient care services, including assessing and addressing patients' needs. Develop and implement individualized care plans tailored to each patient's unique situation. Collaborate with healthcare professionals to ensure comprehensive care and support. Maintain accurate and up-to-date records of patient interactions and progress. Participate in ongoing education and training to enhance knowledge and skills. Foster a supportive and inclusive environment that promotes positive relationships with patients and their families. Job Requirements Strong foundation in healthcare principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Compassionate and empathetic approach to patient care. Strong problem-solving and critical thinking skills. Ability to maintain confidentiality and handle sensitive information.

Responsibilities: * Ensure timely after-sales support * Provide technical services on site * Collaborate with sales team for customer satisfaction * Conduct installation testing * Manage service operations Health insurance Assistive technologies Job/soft skill training Capability building program

Role & responsibilities Effective complaint management for Firefighting Engine+ Industrial pumps Responsible for on time complaint closure Complaint/commissioning coordination with engine OEM Managing field service coordinators of engine OEM & follow up with them till complaint closure Document all complaint interactions & resolutions Investigate the root cause of complaint & identify potential solutions Implement corrective actions to prevent recurrence of complaint Monitor and evaluate the effectiveness of implemented solutions Provide technical support to Field service team as required. Booking & Execution of spares for warranty complaints with close coordination of engine OEM. Coordination with TSS, PMPS, QA & Production for product/process improvement Prepare reports on complaint trend, defect trend, resolution times & other relevant metrics. Present findings & recommendations to management in monthly meeting. Arranging Technical Trainings for firefighting industrial pumps Enhancing the service processes and practices to the industry standard Warranty & Service agreements with engine suppliers. Preferred candidate profile Formal education: Degree/Diploma Mechanical $ Professional experience: 10 /12 Years (Experience in Engine + Pump Industry Only) $ Male candidates with comprehensive firefighting pump knowledge $ Special skills: 1) Strong customer facing skills 2) Excellent leadership qualities 3) Innovative 4) Good communication & having quick decision-making skills

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. What are we looking for Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Roles and Responsibilities: oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions.Ability to think critically and make informed decisions under pressure. Performance Management:Skill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Ability to conduct performance evaluations and implement performance improvement plans. Technical / Domain ProficiencyStrong understanding of the relevant business process and industry-specific tools. Proficiency in using software and systems necessary for team operations. Ability to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:Strong interpersonal skills to interact with clients and stakeholders. Ability to understand client expectations and manage relationships effectively. Attention to Detail:Thoroughness in reviewing and validating work for accuracy and quality. Ability to identify process gaps and areas for improvement. Ethical and Professional Conduct:Adherence to ethical standards and professionalism in all interactions. Commitment to maintaining confidentiality and data security. Emotional Intelligence:Awareness of and ability to manage emotions, both for oneself and when interacting with team member Qualification Any Graduation

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: BBA/BCom/B.B.M Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Agility for quick learningAdaptable and flexibleAbility to work well in a teamAccounts Receivable (AR)Accounts Receivable Ledger Maintenance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BBA,BCom,B.B.M

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for Commitment to qualityWritten and verbal communicationAbility to work well in a teamAgility for quick learningAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Record to Report- Regulatory - Product Costing and Inventory Designation: Record to Report Ops Senior Analyst Qualifications: BCom/Master of Business Administration Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Design and implement processes to track and study various expenses incurred for the production and sale of a product from raw materials purchases to transportation and inventory costs. What are we looking for Candidate must be commerce graduate with regulatory reporting experience. Candidate must be commerce graduate with regulatory reporting experience. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom,Master of Business Administration

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations New Associate Qualifications: BCom/MCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. What are we looking for You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,MCom