2389 Service Operations Jobs - Page 47

Skill required: Sales Support - Sales Enablement Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 6 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to operator interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size. What are we looking for Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks - Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your > Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.in the Application and Interview ProcessUKGCareers@ukg.com

The main areas of role and responsibilities, including the competencies that are particularly important to fulfill the role will be as under Advise and assist the management in fulfillment of the legal requirements and implementation of EHS management system at Substations, MV/HV electrical installations(indoor / outdoor), ETC services, filed service, electrical shutdown and O&M sites, for various industrial, IT & Discom customer Support field service operations team, Contractors and Customers to foster zero harm culture and ensure compliance to EHS requirements at project/ service and O&M sites. EHS Planning of service outage with the Supply Chain and Field service Manager. Support the Field service team in initial site EHS set up including site kick off meetings, inspection of tools, tackles, equipment and other EHS processes. Preparation and periodic review of site EHS Plan, Method statement, risk assessment, procedures at outage sites, CAPA rolled out by the back office. Contractor EHS management- support the SCM and field service teams in Contractor EHS qualification checks, performance evaluations, improvement roadmaps, engagements, monitoring and reviews. Hand hold Contractors and Customer for developing Zero Harm Culture and further improvements. Conduct training for field service employees and Contractors at sites. Support site lead/in charge to achieve the EHS objectives, targets and management programmes. Incident reporting, investigation and analysis. Track compliance of actions. Compiling and communication of EHS MIS as per the set frequency. Conduct site EHS audits/ risk assessments as per the audit plan. Suggest resources and solutions for improvements. Interface with Customer and other interested parties related to the Business operations. Preparation of MIS and presentation to the Field services and EU EHS Head management. Desired candidate Professional qualificationsDiploma/Advance diploma in industrial safety from State-board / technical boards/ DISH approved or B-Tech/ M-Tech in Safety. NEBOSH IGC will be an added advantage. Basic qualificationsDegree/Diploma in Electrical, Electrical & Electronics, Power System branch of Engineering Work experience in the field of Electrical Service & Maintenance, Large Electrical EPC projects, MV/ HV Testing, commissioning for at least for 10 years. At least 5 years as independent site EHS in-charge. Experience of handling multiple sites/ team of EHS resources as an EHS coordinator. Detailed knowledge of all maintenance requirements pertaining to EHS. WEVE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.

Smart infrastructure from Siemens makes the world a more connected and caring place- where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Key Responsibilities 1.Install, configure, and test integrated building management systems, including hardware, software, and networking components. 2.Collaborate with internal teams and clients to gather system requirements & develop technical designs. 3.Conduct system diagnostics, identify technical issues, and implement effective solutions to ensure optimal system performance. 4.Perform preventive maintenance and routine system checks to proactively identify and resolve potential problems. 5.Provide technical support to end-users, troubleshooting system malfunctions, and resolving issues in a timely manner 6.Conduct system upgrades, software patches, and firmware updates to ensure systems are up to date and secure. 7.Train clients and end-users on the proper use of IBMS systems, including providing documentation and conducting workshops. 8.Maintain accurate records of system configurations, maintenance activities, and customer interactions. 9.Stay updated with the latest trends and advancements in IBMS technologies and industry standards. Qualification Bachelor's degree in Electrical Engineering, Computer Science, or a related field. Proven experience in the installation, configuration, and maintenance of integrated building management systems, preferably in a commercial setting. Strong knowledge of building automation systems, HVAC controls, lighting controls, access control systems, and energy management. Proficiency in programming languages such as C++, Python, or Java. Familiarity with networking protocols, including TCP/IP, BACnet, Modbus, and LonWorks. Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong communication skills to interact effectively with clients, project teams, and internal stakeholders. Attention to detail and the ability to work independently or as part of a team. Make your mark in our exciting world of Siemens Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow. Find out more about Smart Infrastructure at

: Looking for self-motivated, goal oriented and customer focus FSE for South region, the person will be responsible for managing customer service with designated region. Ensuring smooth customer service operation at designated area with highest level of customer satisfaction. Role and Responsibilities: Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare POC products. Ability to handle South Region Business Partner Service Team to perform day to day work. Collaboration requires with Regional Business partner and their service team to execute service operations efficiently. Reviewing Service Provider Engineer competency and seeking customer feedback for evalution. Communicating and accept all operative requests from the Customer Care Centre. Ensure the proper use of tool & test equipment. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account. Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met. Role needs to work with Sales and Clinical Application team to successfully implement complex solutions. Interact with the Technical Solution Centre and Regional Support Centre to ensure proper issue. resolution.

We are looking for a highly motivated and enthusiastic individual to join our team as a Trainee in Imaging Services at Vijaya Diagnostic Centre. The ideal candidate will have 0-1 year of experience. Roles and Responsibility Assist in the operation of imaging equipment such as MRI, CT, and X-ray machines. Prepare patients for procedures and ensure their safety during imaging processes. Collaborate with radiologists and other healthcare professionals to interpret images and provide diagnoses. Maintain accurate records of patient information and imaging results. Participate in quality control measures to ensure high-quality image quality. Stay updated with the latest advancements in imaging technology and techniques. Job Requirements Strong foundation in medical imaging principles and practices. Ability to work effectively in a fast-paced environment with attention to detail. Excellent communication and interpersonal skills. Basic knowledge of medical terminology and anatomy. Familiarity with hospital protocols and procedures related to imaging services. Ability to maintain confidentiality and handle sensitive information with discretion.

Educational Bachelor of Engineering Service Line Quality Responsibilities Knowhow on tools like gCTS and abapGit , ABAP Test Cockpit (ATC) Knowledge on Jenkins, Checkstyle Good understanding of cloud concepts and cloud technologies is a plus Setting up CI/CD pipelines (e.g. with Piper) and adopting CI/CD practices Knowledge on operating and maintaining service operations on K8s (Kubernetes) would be an added advantage Knowledge in SAP cloud platforms, e.g. Cloud Foundry, Gardener Experience using Hyperscalers like Google Cloud Platform, Azure or AWS Good problem-solving skills, passionate about learning new Products & Technology Knowledge in atleast 1 or more SAP functional area Experience in implementing green field S4 HANA transformation programs in Agile Knowledge / hand-on in SAP tools like SolMan, Focused Build, Focused Run Preferred Skills: Technology-SAP Functional-SAP C4HANA-SAP Commerce Cloud Technology-DevOps-Continuous Testing

: Job TitleCustomer Service Analyst LocationChennai, India Role Description The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned portfolios. Typically working under the guidance of the Client Services Manager and/or Client Services Specialist, they provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLA's, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide Service and Operations support to the branch customers Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to Ensure total compliance of al regulatory and compliance guidelines (both internal and external) Single point contact for Branch Operations and Service Operations Representative at the Branch Service Manage all Branch Customer service related activities Ensure that all branch transactions are processed accurately and timely. Responsible for maintaining customer complaints/request records at the branches Responsible for Overall Customer Service at the branch. Measured through Customer complaints pertains to the branch Service Request Pending Other source of information such as customer service survey Your skills and experience Operations and Controls Manager all Operations related activities at the Branch Gate keeping for account opening, Demat Account opening , Insurance and Investment forms Suspense Account Monitoring Daily Report Monitoring KYC Regularisation and KYC Renewal monitoring Minimize /control Ops Loss Conduct training for Sales/Frontline staff on KYC and other key operational processes Dissimilation of Key Operational circulars to the front office staff Responsible for ensuring Fee/Charges from customers are levied for transactions processed at the branches and any exceptions are reported Ensure satisfactory audit rating in all internal as well as external audits Business Support Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management Structured service call for all the new to bank customers and qualified / non-qualified customer base Cost Ensure that Branch Ops and Service related costs are kept as per the budget Continuously review cost to ensure cost rationalization is done in terms of Vendor and People Cost. People Training and Development of Ops and Service Resources How well support you

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The primary job of a Project Setup Team (PST) Associate Manager is to ensure that their companys standards are upheld and clearly defined throughout the entire process of each Transformation/Transitions development and execution. PST Associate Manager are responsible for overseeing the work of all project transformation and transition, and thus must take ownership of the resulting quality of each Transformation/Transition. What are we looking for WordExpert (P4)ExcelExpert (P4)PowerPointExpert (P4)Microsoft Project Plan CertifiedExpert (P4)SharePoint (Designer & Workflow)Advanced (P3)MS TeamAdvanced (P3)Stakeholder ManagementExpert (P4)Project Management certificationPMPCommunication & PresentationExpert (P4)Financial AcumenExpert (P4) Roles and Responsibilities: In order to successfully oversee every aspect of the project transition process, PMO Lead performs a wide variety of tasks as below:Provide and own the end to end Program Management Office leadership and support for the Transformation/TransitionMonitor and track integrated Transformation/Transition plan; manage transition or workstream or process leads input, chasing, and escalating as requiredManagement of Transformation/Transition-level Risks and IssuesImplement Stage Gate control points and monitor any solution changes, and associated impactsEscalate issues/risks to the Transformation/Transition Engagement LeadCoordinate and prepare for Transformation/Transition Level Steering Group meetingsAccountable for compliance and ongoing tracking and management with all Mobilisation Controls & TransITEstablish ongoing Transformation/Transition Control process management to ensure high quality consistent Transformation/Transition Control support for:oRisk, Issue, Action, Decisions (RAID)oCritical Path ManagementoProduces Program Status reporting (including tracking project plan and contractual & key milestones/deliverables/dependencies) oConsistent input preparation for all Governance forum (internal and external)oDecision records and minutes of all program level Governance meetings (internal and external)oDocument Configuration Management and Document standards (including standard emails, naming convention, version control etc.)oCreate and maintain Program SharePoint site as per defined taxonomy and structureoMaintain Program calendarEnd to End Financial ManagementSetup, Monitor and track Change Control process Ensures compliance and ongoing tracking and management with all Transformation/Transitions Controls & ERP toolPeople Management:Responsible for managing the project PMO resources, handhold, coach/mentor the resourcesResponsible for managing the relationship with internal and external client stakeholder from a PMO workstream perspective Qualification Any Graduation

Responsibilities: Oversee technical services & supervise team Ensure medical device compliance & customer satisfaction Collaborate with sales on strategic planning Manage operations from A-Z

Manage IT service operations, incident resolution, and system monitoring. Optimize IT workflows for improved business efficiency.

About the Role: Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country. Key Responsibilities: Develop and execute national service strategy aligned with business goals. Drive customer satisfaction, engagement, and retention initiatives. Monitor SLAs, KPIs, and optimize service workflows. Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys. Use data and analytics to identify trends and inform decision-making. Lead and develop a high-performing service team (5 direct reportees). Guide team members on core values, performance, and growth. What we are Looking For: Strong leadership with experience managing large service teams. Hands-on knowledge of CRM/service management tools (e.g., Salesforce, Zendesk). Excellent problem-solving, decision-making, and stakeholder management skills. Strong grip on customer experience metrics like NPS, LTV, churn rate. Strategic thinking with a customer-centric and analytical mindset. Qualifications: Preferred: MBA in Operations, Marketing, or Project Management. Experience: 15+ years total Apply Now If you're ready to elevate the service experience of thousands of customers across India, click Apply or send your CV to priyanka@winningedge.life

Skill required: Talent Acquisition - Onboarding & Candidate Experience - Recruitment Operations Designation: Recruiting Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Recruitment Operations, Contract hiring within project What are we looking for Operations ManagementProblem-solving skillsAbility to establish strong client relationshipAbility to work well in a teamWritten and verbal communicationAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Supply Chain - Warranty Management Designation: Func & Ind Intelligence Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Warranty Claim adjudicationWarranty Claim ProcessDefine warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for Automotive Warranty Claims adjudicatorAutomotive Warranty Claims adjudicator Roles and Responsibilities: Warranty Claims management Qualification BE

Skill required: Pharmacovigilance Services - Medical Affairs Designation: Pharmacovigilance Services Specialist Qualifications: MBBS Years of Experience: 0 to 4 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Design, develop and deliver business solutions related to the medical affairs group of pharmaceutical companies, including thought leadership development, medical publications, education and information, medical grants, advisory boards and advocacy. What are we looking for Ability to work well in a teamAdaptable and flexibleAgility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification MBBS

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Financial Plan & Analysis Assoc Manager Qualifications: BCom Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting. What are we looking for Business partner liaison, savings challenge, supporting detail commentary on analysis.Special initiative forecasting and analysis, business partner liaison.Governance, user training, hierarchy change approval.Expertise in EPM/ExcelWould perform Senior analyst tasks + co-manage revenue analyst Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Associate Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. What are we looking for Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

Skill required: Voice - Customer Service Designation: IT Service Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Incident ManagementProblem ManagementKnowledge ManagementService Quality ManagementCustomer Service ManagementAbility to work well in a teamAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsCommitment to quality Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to meet deadlinesAbility to perform under pressureAdaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Learning Exp Design & Dev Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for Written CommunicationLearning Content DevelopmentLearning Content AnalysisLearning StrategiesLearning AssessmentsProblem-solving skillsDetail orientationAbility to establish strong client relationshipAdaptable and flexibleAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Creative Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Roles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social mediaRoles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social mediaRoles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media What are we looking for Roles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social mediaRoles and Responsibilities:At least 9-10 years experience in the following field (level of experience requirements will vary by brand they interface with) Graphic Project Management experience will be an added advantage.Project managementWorked in international projects in the capacity of PMDrive execution of deliverables:planning and estimates, scope and requirements from implementation to deployment.Knowledge on Internet / Information technology:B2C & B2B portal environment experience should have been around 5 or more of the following:a.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsb. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Order Processing:Receive, validate, and process customer purchase orders in the ERP system -SAP, while ensuring compliance with pricing, contract terms, and inventory availability.Stakeholder Communication:Act as the primary point of contact for order-related queries, providing timely updates on order status, delivery timelines, or issues.Issue Resolution:Coordinate with cross-functional teams (Sales, Logistics, Finance, Warehousing) to resolve order discrepancies, shipment delays, or returns.Documentation & Reporting:Maintain accurate order records, shipping documents, and internal reports. Monitor KPIs such as order cycle time, order accuracy, and fill rate.Compliance & Controls:Ensure all orders are processed in line with internal controls, compliance standards, and audit requirements.Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CommunicationsAdaptable and flexibleAbility to work well in a teamAbility to perform under pressureAbility to meet deadlinesProblem-solving skillsCustomer Service ManagementOrder Management Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Analyst Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits. What are we looking for Recording and reconciliation of transactions which have occurred between entities of the same company, also Includes assuring that transactional relationships between the entities are in balance. Reconciling AR sub ledger balances and highlighting any debit balances. It provides details of reconciling against GL, Treasury open items, intercompany reconciliation and final summary of outstanding payments with discount earned and penalties paid. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are looking for a strong Paid Search campaign management expert who can own Paid search accounts, manage all Account management activities end-to-end and provide innovations for them. The candidate must have strong work ethics, possess strong communication skills and must be well versedwith marketing analysis. The candidate will be expected to not only own the account but also provide innovations for further growth.It would be value add if you are proficient inGoogle Merchant CenterApple Search Ad, Bing Ads, Google Analytics, Advanced Excel skillsBe an account owner for one or more Paid Search accounts Work on multiple account management and hygiene activities, e.g., creating campaigns &promos, reversing promos, auditing assets & keywords, optimizing campaigns for performance, handling search and Pmax campaigns, performing image audits, etc. Send hourly, daily, and weekly report Provide detailed account insights on account performance and provide optimized actions to improve performanceThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for Paid Social Campaign ManagementAbility to establish strong client relationshipAbility to handle disputesAbility to meet deadlinesAbility to manage multiple stakeholdersAbility to perform under pressureGoogle Merchant Center Apple Search AdsBing Ads Google Analytics Advanced Excel skills Roles and Responsibilities: Be an account owner for one or more Paid Search accounts Work on multiple account management and hygiene activities, e.g., creating campaigns &promos, reversing promos, auditing assets & keywords, optimizing campaigns for performance, handling search and Pmax campaigns, performing image audits, etc. Send hourly, daily, and weekly report Provide detailed account insights on account performance and provide optimized actions to improve performance Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamAbility to meet deadlinesWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation