2390 Service Operations Jobs - Page 48

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamAbility to meet deadlinesWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipThought leadershipAdaptable and flexibleWritten and verbal communicationAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - Supply Chain Analytics Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AISupply chain analytics can identify known risks and help to predict future risks by spotting patterns and trends throughout the supply chain. What are we looking for Supply Chain Analytics Power System Engineering Power System Modelling DigSilient Power Factory PSS/E ETAP PSCAD Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to work well in a teamAbility to establish strong client relationshipWritten and verbal communicationCollaboration and interpersonal skillsProblem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Contract Services - Contract management Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Manage the processes whereby performance of client work is coordinated with the contract rights and obligations of the parties to ensure contract compliance (or that the contract is modified as appropriate). What are we looking for Legal degree with between 4 years of experience, or relevant contract management experience required with between 6 years of experience; In depth experience working with a variety of contract types (i.e. preparing, reviewing and negotiating) and contract processes; Be able to identify legal risk in various contract types; Must be able to recognize, identify and clearly be able to explain business and convey legal positions; Impactful experience working within cross-functional and/or global teams of contracting and / or procurement professionals and aligning with established performance expectations; Internal stakeholder management, data/information management, category management, process review, project management and performance reporting skills; Procurement process knowledge, contract management, supplier analysis, supplier diversity, supplier management, technology utilization experience is an advantage; Experience with contract reporting desirable (i.e. total number of contracts, number of suppliers under contract, and other indicators) to assess progress and effectiveness of the contract function; Experience responding to inquiries regarding contract obligations and redlines/revisions; Demonstrated a results driven approach, in a team setting where team members are not directly located within the same geography; Strong client management skills; Strong proficiency in Microsoft Outlook, Excel, PowerPoint, Access, Word. Roles and Responsibilities: Draft and negotiate contracts based on client templates, in a timely manner with appropriate legal support to ensure compliance with client standards; Past experience with drafting agreements in following areas:IT, Marketing, Professional Services, Facilities, MRO. Specific experience within the Pharma industry highly desirable; Coordinate and perform contract analysis, including redlines and negotiations with client legal and other stakeholders, as well as suppliers to:Negotiate business terms and collaborate, coordinate, and be able to explain risks and implications of contract terms to the business and other stakeholders.Complete gap analyses, review, redline, and understand contract language, risks and implications of such language. Draft commercial terms as needed. Prepare and disseminate information regarding contract status, compliance and modifications as well as partnering with cross-functional teams to maintain effective contracting procedures and ensuring adherence to regional/global category strategies; Consulting and escalating positioning issues which are not solved satisfactorily by the project team in a timely manner; Ensure that at all times written guidelines and client policies are followed and/or required SME input is obtained throughout the process (eg, privacy, finance, international and domestic taxation, customs and trade, information security, systems quality, software asset management, etc.); Manage multiple projects independently with the ability to resolve negotiation issues in a timely manner, escalating as appropriate and push a deal through to execution; Manage projects within Accentures proprietary or client workflow tools to document each step of the contract formation process. Maintenance and facilitation of records including updates, amendments and archiving of inactive contracts based on client schedule and requests. Enable Contract content and Load Contracts / Agreements as per schedule / approved client requests. Qualification Any Graduation

Skill required: Delivery - Marketing Operations Designation: I&F Decision Sci Practitioner Senior Mgr Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do A version of end to end marketing optimization, from planning and budgeting, through marketing content management, to global marketing execution and analysis. It is the conceptual framework that defines all processes supporting marketing strategy and tactics. What are we looking for Client leadership Marketing Analytics Ability to meet deadlines Ability to manage multiple stakeholders Ability to establish strong client relationship Ability to perform under pressure Negotiation skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: Delivery - Marketing Analytics and Reporting Designation: I&F Decision Sci Practitioner Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Analytical processes and technologies applied to marketing-related data to help businesses understand and deliver relevant experiences for their audiences, understand their competition, measure and optimize marketing campaigns, and optimize their return on investment. What are we looking for Marketing Analytics Delivery Management Ability to meet deadlines Ability to manage multiple stakeholders Ability to establish strong client relationship Ability to perform under pressure Negotiation skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved You will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claim processing team collects end-end data dataDevelop and deliver business solutions that support the claims process across its lifecycle, including first notice of loss, claims investigation, payment administration or adjudication, provider reimbursement (health care), subrogation and recovery. What are we looking for Claims ProcessingProperty and Casualty Insurance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - Supply Chain Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AISupply chain analytics can identify known risks and help to predict future risks by spotting patterns and trends throughout the supply chain. What are we looking for Supply Chain Analytics Power System Engineering Power System Modelling DigSilient Power Factory PSS/E ETAP PSCAD Commitment to quality Adaptable and flexible Agility for quick learning Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Pharmacovigilance Operations - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Specialist Qualifications: MBBS Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Required MBBS graduateRequired MBBS graduate Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification MBBS

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patternsContent moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team What are we looking for Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance ReportingReporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. :Accurately track team attendance for billing purposes.Time Sheet ValioThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills: Strong leadership qualities to guide and motivate team members. Ability to delegate tasks effectively and manage workloads. Decision-making skills to resolve conflicts and make tough choices. Time management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: Excellent verbal and written communication skills to convey information clearly and concisely Active listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure.oSkill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Roles and Responsibilities: Technical / Domain ProficiencyStrong understanding of the relevant business process and industry-specific tools. Proficiency in using software and systems necessary for team operations. Ability to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:Strong interpersonal skills to interact with clients and stakeholders.Ability to understand client expectations and manage relationships effectivelyAttention to Detail:oThoroughness in reviewing and validating work for accuracy and quality. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:Adherence to ethical standards and professionalism in all interactions. Commitment to maintaining confidentiality and data security.Emotional Intelligence:Awareness of and ability to manage emotions, both for oneself and when interacting with team members.Required to have Trust & Safety experience of 12-18 months along with 1 year team leadership experience.Knowledge of HTML, HTTP codes and basic Java script.Must have basic knowledge in Digital Marketing/Online Ad Campaign. This is a Work from Office RoleMust be open to working in a 24/7 environment. Qualification Any Graduation

Skill required: Marketing Operations - Digital Project Management Designation: PPSM Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for Project Management Officer (PMO) Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & responsibilities :- Coordinate daily service schedules and assign tasks to technicians or field service teams. Manage customer service requests, complaints and inquiries related to electric vehicles. Track service issues and ensure timely resolution through internal teams or authorized service centers. Maintain service records, work orders, job cards, and service history in the system. Follow up with spare parts departments to ensure availability and delivery for service jobs. Monitor and analyze key service KPIs like TAT (Turnaround Time), FTR (First Time Resolution), and customer satisfaction. Assist in warranty claims processing and documentation as per company policy. Liaise with dealers or service centers for technical support and escalations. Support pre-delivery inspections (PDI) and post-sale customer education if needed. Generate service reports and MIS for management review Only Male candidate required.

Experience in Service Management BMC Remedy, Remedy On Demand Exposure to Service Management Modules like Incident, Change & Problem Management Experience in SM integration with other components provide expertise, guidance and support as required by OSS Design Teams Arrange workshops with all OSS parties Need good understanding of integration protocols Advanced knowledge of Service Management architectures and systems Good stakeholder management skills Business journey / transaction monitoring and Problem root cause analysis Should be well versed with ITIL processes to support Dynatrace service operations and independently communicate with business stakeholders He/She has to provide on call support during the out of business hours

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

Roles and Responsibilities Provide technical expertise on service operations management, focusing on customer satisfaction and complaint handling. Develop and implement effective service strategies to improve operational efficiency and reduce costs. Collaborate with cross-functional teams to resolve complex issues related to automobile services. Analyze data to identify trends and areas for improvement in service operations, making recommendations for process enhancements. Ensure compliance with industry standards and regulations regarding service quality, safety, and environmental sustainability.

: Job TitleOperation Services Specialist Corporate TitleAS Location Velankani Tech Park , Bangalore, India Role Description The TDI Engineering Platforms and Practice group own the governance standards for SDLC across the entire firm. Our tools and platforms are used by every single development team. Our mission is to provide a frictionless software delivery experience whilst safeguarding the integrity of the software supply chain. That means we both define governance and tooling to make it easy for teams todemonstratecompliance to those standards. We are excited to be embarking on a journey of transformation, providing a new governance landscape for our customers and require a Regional Head of Engineering (India) to help achieve our goals. We are seeking a highly motivated IC to be a part of the team and contribute to Compliance Operations stream under TDI Engineering. Acting as a change agent in leading the organizational changes that are required to create and maintain the necessary digital portfolio. You will be responsible for managing day-to-day activities of the all the teams under Compliance Operations Stream. Identifying opportunities for differentiating the bank's digital portfolio including capabilities and solutions What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide SDLC Governance support for projects within Deutsche Bank. Resolve application on-boarding and control verification requests. Resolve work requests submitted by end users on SDLC tools governance, controls and processes. Conduct generic and specific Training sessions and walkthroughs on SDLC governance and platform. Conduct release requirements walkthrough and enablement sessions to educate control owners and users. Perform release testing and validation activities on SDLC Platform. Monitoring and reporting the compliance rate and other related metrics. Coordinating, educating and helping application teams to close the controls onetime. Verifying the evidence provided by application team on closed controls. Quality assurance - Release requirements gathering, Preparing Test cases, UAT, Regression, Defect management and Production validation Testing for SDLC governance release. Ensure all knowledge is documented and Knowledge articles are kept up to date. Conduct Post Implementation Reviews for applications. Approach support with a proactive attitude, working to improve the environment before issues occur. Your skills and experience 6+ years for an associate providing hands on IT support and interacting with application end users. Preferred: Experience in an investment bank, financial institution or large corporation. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma). Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Understanding of ITIL / best practices for supporting a production environment Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions and time zones with a broad range of cultures and technical capability. Exposure towards automation tools. Working knowledge and experience in SDLC tools, processes, SDLC Governance, controls and compliance. Experience in CI/CD, Devops tools and practices. Experience in technical/Operations support roles. Power Apps knowledge is required mandatory. Working experience in verification of the evidence of various SDLC controls. Experience in training and educating developers and end users on SDLC processes, governance and controls. Strong understanding and working experience of Change, Release, Incident and problem management processes. Working experience in Service now features and release management processes EDUCATION/ QUALIFICATIONS Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline. How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitleOperations Service Specialist Corporate TitleAVP LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Experience10+ years Monitor production systems for performance, availability, and anomalies. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience Business and Technical competency: Hands on experience in Banking domain and technology. Credit card business and operations knowledge is a must. Technologies: Hands-on experience with log analyser such as Splunk (mainly), kibana etc. Knowledge in container platforms like Kubernetes / OpenShift Knowledge in Observability tool like NewRelic Hands on experience in job scheduling tools, sqls/ oracle DB etc. Incident and Operations Management: Strong knowledge in incident management processes and various ITIL concepts. Strong skills in application monitoring and performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. English language skills mandatory, German CEFR A1 level preferred (highly desirable) Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Here are the roles that will be offered to the selected candidate: The key role is to carry out Aftersales business development activities and support distributors in assigned countries on various Service-related issues. The role requires, in-depth understanding of Dealer service operations and customer engagement activities along with business acumen and communication skill to deal with distributor top management independently. KPI includes, targets related to Network Expansion, Customer retention, Customer Satisfaction, Process implementation, Manpower development, and other activities. Prerequisite: Candidate should be ready to travel overseas and work in different time zones and as per business requirements. Qualification - B.Tech. Level - DM/MGR *All educational qualifications must be from AICTE/UGC Approved Institutions* Functional Competencies Strong Analytical skills International Marketing (desired) Marketing and Sales exposure (essential) Planning short term projects Monitoring against business plan Functional expertise execution Good Communication skills

Were Hiring: Service Specialist (Field Role) – Surat Are you passionate about on-ground operations and ensuring top-notch guest experience? Join our team as a Service Specialist and help us raise service standards across our hospitality portfolio. Position: Service Specialist Location: Surat Working Days: Monday to Saturday Role Type: Field Role (Daily Property Visits) Experience: 2 to 4 Years (Hospitality/Travel industry experience preferred) Key Responsibilities: Visit 3–4 properties daily based on D-1 CID, high EC, and guest check-outs. Conduct Property Cleanliness Audits (PCA) with a focus on room-level hygiene. Train property managers and staff on hygiene, cleanliness, and improving ratings on OYO & OTA platforms. Collaborate with the Reporting Lead to resolve daily operational stucks . Perform root cause analysis on D-1 CID and EC cases. Interact with 4–5 guests daily to proactively address concerns and minimize escalations. Performance Indicators: CID (Customer Issue Dashboard) OTA Ratings & Unit Hygiene % Escalation Closure % Skills Required: Excellent verbal and written communication skills Strong networking & interpersonal skills Proficiency in ERP/Apps, Excel, and email writing Good analytical & problem-solving ability Effective negotiation skills Immediate Joiners Preferred! If you’re ready to make a difference and grow in a fast-paced hospitality environment, apply now! Share your details via WhatsApp or call on 9608723030 : Updated CV Current CTC Expected CTC Notice Period Current Location If you are interested for the share your details and also let me know if you are available for the virtual interview tom ?

Under the general guidance and supervision of the F&B Manager and F&B Executive, within the limits of established corporate Policies, Procedures and Food and Beverage Manual, responsible for assisting the Manager and Executive to provide Food and Beverage in assigned outlet. Responsible for operating F&B outlets assigned to him/ he Guest interaction, menu planning. Addressing guest requirement and reaching to them. Monitoring & ensuring F & B service operations are running smoothly Organizing duty roster of service staff. Cost control, inventory. The restaurant captain must ensure that the restaurant is neat and presentable. A restaurant captain ensures that all centerpieces are on the tables properly and that linens, silverware and glasses are clean. It is their job to ensure all hosts and waiters are adequately trained, informed of the restaurants policies and knowledgeable about menu items and daily specials. Qualification : Graduation Computer Literary Required : Basic Computer Knowledge, Internet Savvy. Salary : Rs 8000-10000 Per Month Depending On Experience

Build Your Career at Informatica We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the worlds most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. Lead Software Engineer Were looking for an Lead Software Engineer candidate with experience in Programming, Kubernetes and Cloud to join our team in Bangalore - hybrid You will report to the Director, Cloud Engineering. Technology Youll Use Kubernetes, AWS, GCP, Azure, and GoLang Your Role Responsibilities? Heres What Youll Do Automate manual processes for build/deployment pipelines and the processes to reduce build times and improve deployment reliability. Monitor and analyse pipelines for performance, implementing improvements as needed. Ensure security, performance, and high availability of all environments by applying Infrastructure as Code principles. Enabling deployment to cloud environments. Monitor software service operations and address any performance or security issues What Wed Like to See Strong Programming skill in Java or Golang 8+ years of experience in Developer, DevOps, Infrastructure Platform, or a similar role. Strong Experience in Operating Systems Kernel, Bootstrap, Partition etc. Hands-on experience with Harness or Any other CD tool including pipeline configuration and management. Strong experience with Jfrog, K8s and Docker, etc. Experience with cloud platforms (AWS, Azure, GCP). Proficiency in scripting languages such as Python, Bash, or PowerShell. Role Essentials Ability to work in a fast-paced, agile environment. Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK Stack, etc.). BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience Supervises Operational Duties of Staff Minimum 5+ years of relevant professional experience BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience Supervises Operational Duties of Staff Minimum 5+ years of relevant professional experience Perks & Benefits Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans Flexible time-off policy and hybrid working practices Equity opportunities and an employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesnt exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture. Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com . Connect with LinkedIn , X , and Facebook . Informatica. Where data and AI come to life. ","

Summary Oversees security operations service line, technology governance and external/internal interfaces in accordance with service operations and management processes. About the Role Key Responsibilities: 10+ years of experience in Privileged Account Management using CyberArk Implementation/Operations experience on CyberArk v12 Responsible for privileged User account administration of various devices like Windows , UNIX DB , Networks and Security etc. Excellent Knowledge in managing CyberArk workflow and policies. Basic knowledge of MSSQL, ORACLE, UNIX, Active Directory, Windows etc. Experience in integrating CyberArk with SIEM systems, ticketing systems (SNOW), enterprise monitoring etc. Good Experience in working with AAM components. Installing CCP and CP with all possible application authentication methods Experience in configuring the CCP password calls Experience in configuring the SDK s for CP. Good overview of CyberArk DAP Good Documentation skills Experience in customizing the CPM plugins and PSM Connectors Work Experience: 10+ years of strong PAM support experience Strong oral and written communications skills CyberArk Certified Sentry, Or other PAM product knowledge Good knowledge of infrastructure management Strong cross functional leadership. Project Management. Interactions with senior management. People Leadership. You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Accessibility and accommodation Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally: