Service Officer - Corporate Employee Solutions-Corporate Employee Solutions-Regional sales

1 years

0 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

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Service Officer – Salary2Wealth

Department
Retail Liabilities- Corporate Salary

Location

Number of Positions

Reporting Relationships
Service Delivery Officer(SO/SDO)

Position Grade
M1/M2 CTC – 4 Lacs

Job Role:



Job Role



  • Responsible for servicing corporates having salary relationship with the bank
  • Ensuring smooth salary requests of corporates are processed.
  • Processing customers request for account maintenance
  • Getting customers to become digitally active.
  • Conduct Parichay desk in corporate and meet customers/KDMs
  • Responsible for sharing account opening details with the corporates post the accounts are certified
  • Ensuring all complaints are resolved and closed within TAT
  • Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank
  • Managing customer & corporate complains & providing end to end resolution.
Responsible for moving corporates to Net IT platform for automations of salary uploads

  • Good communication and problem-solving skills
  • Self-starter and energetic individual
  • Ability to take directions from multiple managers
  • Basic data entry knowledge.
  • Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
  • Candidate should be confident and a team player
  • Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)

Job Role


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