Service Now

The role requires you to provide technical leadership to the team and ensure adherence to technical governance processes and policies. You will be responsible for creating and maintaining a detailed view of the existing architecture, integrations, and technical implementation roadmap. Collaborating with Business Process Analysts and Developers, you will design high-level solution documents aligned with business problems and systems architecture. Furthermore, you will resolve technical escalations, review configurations for platform health, and conduct ServiceNow Health Scans. Working closely with the client's enterprise architecture team and ServiceNow Teams, you will review design and code quality per sprint, ensure compliance with licensed modules, and assist in migrating configurations between instances. Your expertise in the ServiceNow platform, products, capabilities, and ecosystem will be essential in providing hands-on assistance for detailed project design and implementation approaches. Additionally, you will support the Center of Excellence (COE) in developing training paths for professional advancement, contribute to defining best development and solution practices, and lead training workshops to share experiences gained across the practice. Minimum qualifications for this role include being a Certified System Administrator (CSA) along with one Mainline certification (CSM/HRSD/ITSM/GRC, etc.), possessing excellent communication skills for client-facing responsibilities, and having hands-on experience on projects. An IT Graduate background is required. Preferred qualifications/skills for this position include holding a degree in B.Tech/MCA/M.Tech/BSc (Computer)/B.E. ,