Service now GRC/IRM Developer

L3 ServiceNow Administrator Vulnerability Response (VR) & Integrated Risk Management (IRM)

Responsibilities

• Provide

  L3 support

  for ServiceNow

  IRM

  and

  Vulnerability Response

  modules, including troubleshooting, root cause analysis, and permanent fixes.
• Perform

  maintenance of existing configurations

  (workflows, forms, business rules, notifications, integrations).
• Ensure

  module stability and performance

  by monitoring jobs, scheduled imports, and data accuracy.
• Maintain and update

  access controls (ACLs)

  , user roles, and group permissions in IRM/VR.
• Support

  continuous patching and upgrades

  by validating functionality post-upgrade.
• Work with security and compliance teams to ensure VR & IRM configurations align with organizational policies.
• Conduct

  periodic health checks

  for module data (e.g., vulnerability scan imports, risk assessments, policy exceptions).
• Collaborate with platform architects and developers for

  complex fixes or new feature requests

  .
• Prepare and maintain

  support documentation

  (KB articles, runbooks, troubleshooting guides).

Required Skills & Experience

• 8-10 years of ServiceNow administration experience, with at least

  3+ years hands-on in IRM and VR modules

  .
• Strong knowledge of

  ServiceNow platform administration

  – tables, update sets, data policies, ACLs, notifications, service catalog, reports.
• Experience in handling

  L3 production support

  (incident, problem, change processes).
• Familiarity with

  IRM components

  : Risk Management, Policy & Compliance, Audit Management, Authority Documents, Indicators.
• Familiarity with

  Vulnerability Response components

  : Vulnerability Groups, Vulnerability Items, integrations with scanners (Qualys, Tenable, Rapid7, etc.).
• Ability to analyze logs, scheduled jobs, and integration issues for troubleshooting.
• Proficiency in

  JavaScript (Glide API)

  for debugging and small fixes.
• Knowledge of

  ServiceNow upgrade process

  and ability to validate customizations.
• Strong communication and stakeholder management skills.
• Mandatory ServiceNow

  CSA

  certification.
• Preferred with

  CIS (IRM/VR)

  certifications.
• Exposure to other modules (SecOps, ITSM, GRC).
• Experience in

  integration troubleshooting

  (MID Server, API, REST/SOAP).
• Knowledge of compliance frameworks (ISO, NIST, HIPAA, SOX) and vulnerability management lifecycle.