Job
Description
ServiceNow Developer - UI Experience Job Description: The ServiceNow Developer - UI Experience is responsible for designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. This role involves working closely with stakeholders to understand user requirements and implementing high-quality UI elements that enhance user interaction with ServiceNow applications. The ideal candidate should have a strong background in front-end development, UI/UX design principles, and an in-depth understanding of the ServiceNow platforms capabilities and limitations for UI customization. Key Responsibilities: UI/UX Development: Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and the ServiceNow platform's UI tools. Build and maintain Service Portals, Catalog items, widgets, and other custom UI components to improve the user experience. Translate business requirements into high-quality user interfaces with a focus on usability, accessibility, and performance. Service Portal & Catalog Development: Design and implement responsive, user-friendly Service Portals, utilizing ServiceNow’s AngularJS-based framework. Customize and optimize Service Catalog items and workflows for enhanced user interaction and streamlined processes. Develop widgets using ServiceNow’s Widget Editor and HTML/CSS to meet specific user interface requirements. Scripting & Automation: Write and maintain efficient JavaScript code, including Client Scripts, UI Policies, UI Actions, and Business Rules, to automate and improve UI functionality. Utilize ServiceNow’s Glide APIs for UI customization and optimization. Implement data integration for UI elements using REST APIs to ensure seamless data flow and dynamic content display. Testing & Quality Assurance: Perform unit testing and support system integration testing for ServiceNow UI components to ensure reliability and responsiveness. Debug and troubleshoot UI-related issues, ensuring consistent performance across different browsers and devices. Collaborate with Quality Assurance teams to create and execute test cases related to UI/UX components and Service Portal functionality. Required Skills & Qualifications: Technical Skills: ServiceNow Platform Knowledge: Strong understanding of ServiceNow's UI development capabilities, particularly Service Portal, Service Catalog, and Knowledge Base customization. Hands-on experience with ServiceNow’s Scripting APIs (Client Scripts, UI Policies, and UI Actions). Proficient in creating widgets and utilizing ServiceNow’s Widget Editor within the Service Portal framework. Familiarity with GlideForm and GlideUser APIs for customizing user experiences based on roles and access. Front-End Development Skills: Proficient in HTML5, CSS3, and JavaScript, with experience in creating responsive, cross-browser-compatible user interfaces. Hands-on experience with AngularJS, particularly within the ServiceNow platform for widget customization. Strong understanding of UI/UX principles, accessibility standards (e.g., WCAG), and responsive design practices. Experience with front-end frameworks like Bootstrap or other CSS frameworks to enhance UI consistency and usability. Integration Knowledge: Familiarity with REST/SOAP API integrations to pull data from external systems and populate ServiceNow UI elements dynamically. Understanding of JSON and XML for data exchange and dynamic content generation within ServiceNow applications. Scripting and Automation: Proficiency in JavaScript, AngularJS, and GlideScript within ServiceNow for creating interactive and functional UI components. Experience with automated testing tools (e.g., Selenium, ATF) for UI testing on ServiceNow. ServiceNow Certifications: Mandatory: ServiceNow Certified System Administrator (CSA) Preferred: ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist - Service Portal UI/UX-related certifications or courses are a plus. Soft Skills: Strong analytical and problem-solving skills with an eye for detail in UI/UX design. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Ability to work independently and as part of a team to deliver projects within set timelines. Adaptability to changing requirements and an interest in keeping up with UI/UX trends and best practices. Preferred Experience: Extensive experience in ServiceNow development, with a focus on UI/UX design and front-end development. Prior experience developing and customizing Service Portals and Catalogs within the ServiceNow platform. Familiarity with Agile and Scrum methodologies in a software development environment.
